Safford CDJR of Springfield- Service Center

Superb Service---Superb Staff ! I bring our Chrysler Town & Country to Safford because I know the job will be done right and on time by quality people. Hats off to Richard Haidacher, I bring our Chrysler Town & Country to Safford because I know the job will be done right and on time by quality people. Hats off to Richard Haidacher, my service advisor---he really knows my car and is so helpful and friendly. The maintenance work this time was performed expertly by Mason and Nick---very pleased with their job. Want to also give a shout out to the Parts Dept---Dave Wielkiewicz and Jon Gabler are top notch and always go the extra mile to take care of my car. All of these folks are empowered by their leadership to take care of their customer, and I could not be more pleased. More

Oil Change and Check up I wouldn't change my service manager with anybody in this dealership and Jim's always available when I need to get my car service... I appreciated you I wouldn't change my service manager with anybody in this dealership and Jim's always available when I need to get my car service... I appreciated your service very much!!! Thank you, More

Service Very courteous, professional personnel with a cheerful presence. I was pleasantly welcomed, and the service was thorough and rapid. I would certainl Very courteous, professional personnel with a cheerful presence. I was pleasantly welcomed, and the service was thorough and rapid. I would certainly recomment Safford to my friends and colleagues. More

Great Service Shop with Even Better Service Rep I have been bringing my Jeep Wrangler Rubicon to Safford since I moved to the area and have been extremely pleased with the quality of work to to keep I have been bringing my Jeep Wrangler Rubicon to Safford since I moved to the area and have been extremely pleased with the quality of work to to keep the beast running. Moreover, Rich has been my go-to Service Rep every single time and he goes out of his way to ensure that I am well taken care of. Hands down, one of the greatest Customer Service Professionals I have had the pleasure of working with. Thank you much Rich. More

Lost keys We lost the key to our 2010 Jeep Comander and had to have it towed to Safford on Friday the day after thanksgiving. When we arived it was all ready af We lost the key to our 2010 Jeep Comander and had to have it towed to Safford on Friday the day after thanksgiving. When we arived it was all ready after 6:00 and we were sure we would have to leave it for the night or possibly the weekend but after we checked in with the service department we were told that after we called about bringing the car in they had decided to stay late so we could take our car home that evening. We were able to keep our plans for the rest of our weekend because the guys at Safford took some time out of there's so we could. Thank you! More

Excellent service on time. I am very please with my car and the service. Excellent service call went the car was done. Explain what they did, service on time. I am very please with my car and the service. Excellent service call went the car was done. Explain what they did, More

Harry Stein I have NEVER found a better Jeep Service Manager than Harry Stein. In fact, like so many former Rosenthal customers, my husband and I followed Mr. St I have NEVER found a better Jeep Service Manager than Harry Stein. In fact, like so many former Rosenthal customers, my husband and I followed Mr. Stein to Safford--and he is the ONLY reason we went there. I had had bad experiences with Safford in the past... so I was apprehensive to go back, but Harry brought a number of the technicians from Rosenthal with him and we got the same great service for our two Jeeps. He was completely reliable, trustworthy, professional, personable, just awesome. After Mr. Stein went to Safford, I noticed the service lines were longer! Business had picked up because him. Unfortunately, last week my husband goes in and Harry is gone. What a blow... When my husband bought another Jeep--we used Safford and told everyone that Harry was the reason we came to the dealership. We were told they heard that a lot. A good Service Manager is important to a dealership...Sales is only a small part of the business, the real money is made in service. If Harry left, we would follow him again--he's that good!! More

Service Excellent - Policy Needs Review First, Richard and the Service Department did an excellent job. No complaint about the service. What I am bothered by is Jeep's policy on this warra First, Richard and the Service Department did an excellent job. No complaint about the service. What I am bothered by is Jeep's policy on this warranty work. A bearing in my water pump went out on a Jeep Grand Cherokee Overland Summit with 32,000 miles on it. And I was on InterState 40 in the middle of nowhere in Oklahoma. To keep the car from overheating, I had to put in stop leak and add antifreeze. The antifreeze was not Mopar red 5 year antifreeze, which is likely available only at a dealer and certainly not at a truck stop on InterState 40. The bottom line was that since the antifreeze was not the proper one (it was Zerex 50/50, which is a very good brand), the radiator flush I needed was not covered. I was charged over $200 for the radiator flush! I would have thought when you replace a water pump you would flush and fill the radiator. Not so, according to Jeep. Incidents like this with my American-made car reinforce by preference for my other car, a BMW. Incidentally, my 2004 Jeep Grand Cherokee Overland, made by Daimler-Chrysler with European engineering, has over 100,000 miles and is going strong. More

It's great to be back with Harry Stein! Once the Arlington Chrysler/Jeep dealership closed a couple of years ago, I started taking my Jeep to a Maryland location for servicing. Wow, what a d Once the Arlington Chrysler/Jeep dealership closed a couple of years ago, I started taking my Jeep to a Maryland location for servicing. Wow, what a difference one person can make! Harry Stein had taken such great care of me in Arlington and with the closing of Arlington, had moved on to Safford of Springfield. The Maryland location was more proximate to me, but really missed the level of service that Harry showed me with every visit to that Arlington location. When I finally realized the Maryland location could never live up to Harry's level of customer service, I found my way back to the awesome care of Harry at Safford. We hadn't missed a beat... Harry is professional, kind, honest and a pleasure to work with. I will never stray again! It's great to be back with Harry Stein! More

Take your Viper Here I am the proud owner of a 2002 Viper GTS which I've modified over the years. I would trust no one else to work on it. Beyond high quality and prompt s I am the proud owner of a 2002 Viper GTS which I've modified over the years. I would trust no one else to work on it. Beyond high quality and prompt service, Jeff, Bob and the team go above and beyond. If you owner a viper--TAKE IT HERE> More