Safford CDJR of Springfield- Service Center

Very efficient and customer-oriented My recent service experience was similar to previous ones. Always treated in a friendly and customer-oriented manner. They also strive to get the cu My recent service experience was similar to previous ones. Always treated in a friendly and customer-oriented manner. They also strive to get the customer in and out as quickly as possible, while doing a great job on what your vehicle is in for. More

Only Salesman I Consider When Looking for a Vehicle Bottom line up front is Sonny is simply the best that I've ever delt with in my travels around the United States and abroad. I've purchased a number Bottom line up front is Sonny is simply the best that I've ever delt with in my travels around the United States and abroad. I've purchased a number of vehilces from him over years since he joined Safford of Springfield. Sonny is upfront, honest, knows the products he sells; and he is there for his customers before, during, and after the sale. In a world of cheap sales lines from wanna be car salesmen, Sonny is the example that all should use as their role model. My advice to anyone that is looking to buy a vehicle, even at this particular dealership is that your starting point should be to pick up the phone, and to ask to speak to Sonny from the very start, that you will find the experience to be the most professional you have ever experienced, and you will quickly understand why so many customers have given him such high ratings. More

finally found one I could trust to work on my Jeep initially took my Jeep to a neighboring dealership for service, and every time they"fix" it I find something else wrong that wasn't there before. Am I initially took my Jeep to a neighboring dealership for service, and every time they"fix" it I find something else wrong that wasn't there before. Am I glad to have finally decided to bring it to Safford Jeep of Springfield. thank you Jim! you just made my Jeep purchase more pleasant knowing I can always bring it to you for any service and make the experience pleasant. keep up the good work. More

Worth the trip I had my Jeep Commander towed last spring for what I thought was a major problem. It turned out to be very minor and I was pleased with the service de I had my Jeep Commander towed last spring for what I thought was a major problem. It turned out to be very minor and I was pleased with the service department's integrity in not taking advantage of the situation. I just returned for an oil change and a brake light replacement. The prices were fair, service professional and yet friendly. Harry was helpful and managed to get the work completed quickly so it did not feel as though I spend the entire day waiting in the service department. More

Bob Mosser has done a wonderful job as my service agent over the last several years. Lately he was most responsive to my repair needs caused by excessive weather.You havew a keeper. over the last several years. Lately he was most responsive to my repair needs caused by excessive weather.You havew a keeper. More

I had to replace a broken sunvisor which had to be ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my appointment and asked for oil change. Service dept suggested I get a tire rotation too. After about 1.5 hours service representative came out and told me the sunvisor was not in but the oil change and tire rotation had been done. Sunvisor took an additional two weeks to arrive. I showed up for another Saturday appointment. The sunvisor was replaced. I asked if they could wash my car. They washed my car and even vacuumed the inside. They said it would be done in 1.5 hours but it took three. Overall, they are friendly and do a good job but bring a book if your are going to wait. More

Both of my back windows stopped working and I needed an immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a dia immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a diagnosis parts were ordered and my truck was fixed the next morning. I was very pleased with their quality and timeliness of my repair. More

They just did a fabulous job and i will bring my jeep again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank You Soraya Carmona-Smith BB&T Bank 6810 Commerce Street More

Bob always greets me with a smile despite being obviously busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not one single time when he has tried to sell me extra services I didn't actually need, and often tells me that things I've asked about can wait or "checked out okay for now". He is very knowledgeable on the vehicles and not just "a guy who writes service tickets". Bob has earned my complete trust - a rare thing for anyone to say about a car dealership service person these days, at least in my experience. I highly recommend this dealership for both sales and service. They will continue to have me as a loyal customer and have proven time after time that they understand what "customer service" means. More

I was back in Springfield visiting family. I currently live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the s live in Georgia. I went to start my 2003 Caravan that I had purchase at Stafford (Jerry's) Dodge. and all I got was a clicking noise. A call to the service department assured me that it was probably the battery and if I could jump it and drive it in, they could fit me in and get me back on the road. Two hours later I was on the way to Georgia with a new battery, some new oi land all of my tail lights working. More