Safford CDJR of Springfield- Service Center

I bought a Jeep Liberty used but with a transferable 100,000 mile factory warranty. Shortly after purchase it started making a noise during turning in the front end. I brought it into the nearest deal 100,000 mile factory warranty. Shortly after purchase it started making a noise during turning in the front end. I brought it into the nearest dealership to my work which was also where I believe the vehicle was originally purchased. I found EVERYONE I encountered to be helpful and courteous and I was very impressed with my service writer (I think I got the title right) Ken. He had a good understanding of the problem and after the 1st visit didn't uncover the source of the noise, he went on a ride along and identified the noise with me so he could relate it to the mechanic(s). In fact a mechanic was supposed to be there to ride along with me, but it was Monday morning and for whatever reason, all were late to come to work ... which is my only negative regarding the entire experience. It took a total of 4 visits and multiple replaced suspension components, but eventually a new steering rack was found to be the culprit. Some might say that they should've found it the first time, but as an engineer and garage mechanic, I definitely understand the difficulty in pinpointing the problem. I got a lot of free parts (that were worn and may have been contributing factors) for a vehicle that was designed and made under the previous Chrysler "regime." I was very pleased that Chrysler and the Safford dealership continue to stand by these older vehicles and honor the warranty. I wholeheartedly recommend Safford Chrysler Jeep Dodge of Springfield. More

I really LOVE this Service Dept at the Dealership. I have worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, I Diagnosis with breast cancer, Bob, made sure my Car went in, and came out, where's I didn't have to sit n wait. He made sure I was ok, he checked on me, consulted with me about the time span on the Service of my car, he went the EXTRA MILE...My car Runs like I bought it yesturday, because of the guys that work in the Service Dept..I thank you for having such a great team at your Springfield location..LOVE THEM.. More

Bob has always gone the extra mile to help us timely fix our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have the fuse fixed on the spot before a long trip I had the next morning. Just the piece of mind knowing the car was back in working order meant alot to me, and Bob always very helpful pointing out areas of upcoming service needs. He is accommodating of a busy mother of 5 schedule and usually very accurate on how long a particular service visit will take which is greatly appreciated. More

Mr. Mosser was very helpful and creative for getting me back into my NEW 2012 Jeep Cherokee. Litteraly get me back into my vechile, I was locked out! I placed my purse with the keys on the passenger seat back into my NEW 2012 Jeep Cherokee. Litteraly get me back into my vechile, I was locked out! I placed my purse with the keys on the passenger seat and closed the door, went around the back to close the hatchback and went to open the driver's door. To my surprise I was locked out of the vechile. I was able to get a key cut to open the door because I obtained my VIN # and key code. Mr. Mosser was very positive, calming and personable to work with....THANK YOU!!!! More

I own a 2010 Jeep Sahara which kept kicking out of first gear. Needless to say, it was a difficult problem to solve. I wanted to understand exactly why this problem was occurring and how it would be fixed gear. Needless to say, it was a difficult problem to solve. I wanted to understand exactly why this problem was occurring and how it would be fixed. Rocky, the service rep., asked the technician to save the bad part removed from my vehicle. The technician then sat with me to explain the entire transmission repair process. I was more than impressed and learned a great deal about shif rails and gear synchronization. Rocky called every day my Jeep was in the shop to keep me updated. My Jeep was polished and clean when the repairs were complete. Rocky even made a follow up call to ensure there were no more issues. I am very impressed by the service department at Safford Jeep in Springfield, Va. More

The customer service there is always great! The people are very friendly and they never tell me I need things that I dont need. They also offer coupons for different services and accessories. are very friendly and they never tell me I need things that I dont need. They also offer coupons for different services and accessories. More

Safford Dodge Springfield, Va is by far the best service center/dealership that I have had the pleasure of working with. All of the employees that work there will go out of thir way, to give the customer th center/dealership that I have had the pleasure of working with. All of the employees that work there will go out of thir way, to give the customer the best service that they can provide. I can honestly say that any, and everytime that I have taken my vehicle to Safford Dodge, I have received excellent service! More

I've never been disappointed with the level of service I've received, over the years, at Safford. I've used the waiting room for quick oil changes and it's both clean and comfortable.The entire staff is a I've received, over the years, at Safford. I've used the waiting room for quick oil changes and it's both clean and comfortable.The entire staff is always courteous and friendly. The service department is outstanding particularly one service advisor named Rocky. He's helped me several times over the years and he's always extremely polite, quick to accommodate, and professional. I've taken my car in for the routine and not-so-routine service. Rocky is always more than happy to give explanations, when asked, and he consistently puts in the extra effort to please his customers. I would consider buying my next car from Safford based on their service department alone. More

These guys take the time to figure out what the customer really wants. They work with you to deliver the best service and experience and try at all times to under-cut the competition. I had some elective really wants. They work with you to deliver the best service and experience and try at all times to under-cut the competition. I had some elective upgrades done on my jeep, and was amazed that Safford came in under their own estimate and under 2 other shops. Rocky takes care of his customers, and I trust him. More