Safford CDJR of Springfield- Service Center

Very poor customer service ! I was there for a recall and oil change and I was told it will take 2 hours at most but it took 5 hours without any updates . My service advisor had I was there for a recall and oil change and I was told it will take 2 hours at most but it took 5 hours without any updates . My service advisor had no experience of how to provide info and left me 5 hours sitting there without even come to say it will take longer than I thought. More

I have always been treated well at Safford until waterway when I was continually lied to and will never return when I was continually lied to and will never return More

So, 2 weeks ago I brought my Wrangler to them to replace the radiator. They quoted me 1832 for the repair including a 199 charge to determine if it needed to be replaced and if they didn't fix it. When the the radiator. They quoted me 1832 for the repair including a 199 charge to determine if it needed to be replaced and if they didn't fix it. When they gave me the quote, I went back and they lowered the price $300 because I got a quote of 1300 from another garage that only used Mopar parts. Oh yeah, the dealership was going to charge me $250 more for the radiator than the small shop. They were also supposed to fix my parking brake but, they said that they couldn't and it just need to be replaced. But, I didn’t believe or trust them on the brake. After I picked my wrangler up and brought it to a Ford dealership for an inspection sticker if they could fix the parking brake. The cleaned the line and adjusted the cable like Stafford said that they adjusted. Once they fixed, the brake it should have passed inspection BUT, it didn't! When Stafford was replacing the radiator, they must have taken the grill off (from what I see and know they had to but they GM says that they didn’t). After the grill was replaced and when they put the grill back on, they did not align it like they should have. And that caused a couple problems listed below.. 1. When putting on the grill it hit one of the headlights and put it out of alignment so, that's one of the reasons it failed. 2. After using the light on my ride home 13 miles, it stopped working. And they will not fix that because it's aftermarket. 3. I have had little problems with my horn in the past but it worked when I brought it in so. I wanted them to check on the spring because of a recall, When removing the radiator, it need to be moved. When they put it back on, they did not check to see if they put it back correctly. They didn't because it stopped working and I fixed it because a couple wires got disconnected. I had to reconnect the wires for the horn to work again. 4. They also had to remove the air cleaner box. They did and when they did the broke 2 or 3 of the attachment hooks and put a broken one back on. But again, because it is aftermarket, they will not fix their mistake. 5. They also forgot to reconnect the turn signal wires. But they GM said they never moved the grill! The GM said I can bring back to them to look for the problems but they will have to charge me a diagnostic fee. And then fix it but, no thanks I don’t want to pay you to fix your errors and cause more! So, all I’m going to say is I'm going to work on fixing what I can and with my friends. If we can’t I will find a Jeep shop that knows what they are doing! More

This Dealership has gone above and beyond the normal standards of customer service and care each and every time that we have taken our 2 cars In for routine maintenance and/ or service. JSS & CVS standards of customer service and care each and every time that we have taken our 2 cars In for routine maintenance and/ or service. JSS & CVS More

This was my first time at the dealership, and I needed assistance as my car had been towed due to a dead battery. Dana went above and beyond at every step of the way. Upon arriving at the dealership, addi assistance as my car had been towed due to a dead battery. Dana went above and beyond at every step of the way. Upon arriving at the dealership, additional issues surfaced, but Dana made the entire experience remarkably helpful. Her transparency, constant updates, and clear communication made a significant difference. I genuinely can't thank her enough for making a potentially stressful situation much easier. Thank you Dana for all your support!" More

The service department here was amazing. I brought in my 2004 jeep wrangler with a very unique problem. They put in extra hard work to diagnose it, and find a replacement for a part that I brought in my 2004 jeep wrangler with a very unique problem. They put in extra hard work to diagnose it, and find a replacement for a part that was discontinued. Excellent service. More

Very clean dealership from others I've got management to resolved my problem had my car quicker very nice to deal with resolved my problem had my car quicker very nice to deal with More

I called service and made an appointment. Upon arriving, I was told that I could not wait on the repair (driver's door lock not locking). Since I needed the car the next day, I could not dr Upon arriving, I was told that I could not wait on the repair (driver's door lock not locking). Since I needed the car the next day, I could not drop it off. Would have been nice if they told me that when I made the appointment. I've used them for over ten years and give then a solid 2.5 rating. More

Service was great and very professional the service technician took care of everything I asked for my vehicle and my vehicle was finished earlier than expected. technician took care of everything I asked for my vehicle and my vehicle was finished earlier than expected. More

My minivan has been for service/maintenance/repair at Safford Chrysler dealership in Springfield VA for at least 18 times the last few years. On my last visit l experienced FRAUD. Safford Chrysler dealership in Springfield VA for at least 18 times the last few years. On my last visit l experienced FRAUD. More