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Safford CDJR of Springfield- Service Center

Springfield, VA

3.8
389 Reviews

389 Reviews of Safford CDJR of Springfield- Service Center

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January 20, 2023

Only one place I can trust the most. Never disappointed. Always satisfied. Staffs are nice and kind. Technician has knowledge. More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Chris, Brandon
Jan 24, 2023 -

Safford CDJR of Springfield responded

We are thrilled to hear that, Q! Thank you

January 06, 2023

The service team was friendly and welcoming. They also kept my informed throughout the process of servicing my car; from recommendations to packages available to me. More

by Addodankwa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, Osbaldo
Jan 24, 2023 -

Safford CDJR of Springfield responded

We're happy to hear that, thank you!

December 30, 2022

Kept my car all day and offered a free car wash when I was picking it up. Curious as to why then didn't just wash it the prior day. Service personnel seemed more interested in their phone conversations t More

by Prock84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 06, 2023 -

Safford CDJR of Springfield responded

Thank you for taking the time to share your feedback with us. This information is very important to us and has been given to our management team to review for improvements to our process to better assist our clients moving forward.

December 20, 2022

Great service. Multi-point inspection was completed, and my washer fluid was topped off. Air pressure was set to my liking and what the manufacturer suggests. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
Jan 06, 2023 -

Safford CDJR of Springfield responded

Great to hear, thank you!

November 12, 2022

Excellent Service! Very professional, friendly. Well informed as it related to my vehicles required service needs. More

by Silvershadow1974RR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbaldo “FRANCISO” Velis
Nov 21, 2022 -

Safford CDJR of Springfield responded

We're so happy to hear that, thank you!

November 08, 2022

Always amazing customer service. I never have any complaints and I am a very observant person. The personnel always goes far and beyond in ensuring you are taken care of More

by Michael.duque10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osbaldo
Nov 21, 2022 -

Safford CDJR of Springfield responded

We are so happy to hear that, Michael! Thank you

October 25, 2022

Great auto service department. I was greeted and helped as soon as I arrived. Great customer service received up dates/pictures during the entire process. Outstanding Job. Well Don More

by johnielee2003
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Washington
Oct 31, 2022 -

Safford CDJR of Springfield responded

We are so happy to hear that, thank you!

October 23, 2022

Always a pleasant experience with no surprises. Excellent, quick and clean service area. If you have a jeep this is you should be getting your car serviced. More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 25, 2022 -

Safford CDJR of Springfield responded

We're so happy to hear that, JC! Thank you

October 09, 2022

They wanted to charge me $400 for a new battery where I can go somewhere else get it half-price install for free More

by Jdye69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith
Oct 10, 2022 -

Safford CDJR of Springfield responded

Hello Jdye69, We are very sorry to hear that you were unhappy with your recent experience in our service department. Your feedback is very important to us and has been given to our management team to review for improvements to better assist our clients moving forward.

Oct 16, 2022 -

Jdye69 responded

No THANK YOU!!

October 03, 2022

Great service by Gerron he took care of my daughter and I, would recommend this dealership More

by Vinman2230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerron Jeff washington
Oct 04, 2022 -

Safford CDJR of Springfield responded

We appreciate your very kind feedback. Please let us know if there is ever anything else that we can assist you with.

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