Safford Chrysler Jeep Dodge Ram FIAT of Springfield

I have been using this dealer since they moved to this location , and as always it was a good experience! location , and as always it was a good experience! More

Good day Osbaldo As I was going over my vehicle this morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See th morning I am quite dissatisfied with the mechanic who performed the repair in replacing my AC condenser. I have missing bolts and a cover See the attached photos, I worked as a military mechanics for 20 years and to see the standard of your service technician is in acceptable I will report this to hire management. image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpeg More

First visit I didn't understand what I should do, second visit was pleasant thanks to Chris and Aaron for your assistance visit was pleasant thanks to Chris and Aaron for your assistance More

At Safford Chrysler the service is very professional, efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated th efficient and informative. I was in for usual maintenance and informed of servicing needed based on mileage. It was done quickly and I appreciated the fact that Safford stays on top of car care. Many thanks to Mr. Osbaldo for advisement and handling everything with great professionalism. From: Veronica👍🏽☺️ More

Service center was informed of pre-existing maintenance issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experi issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experience was standard; however, once we received the call to pick-up the vehicle we were informed of a new issue that was not found during our initial inspection, the dealers initial inspection, and found during a final "test drive". When we inquired as to how a new issue came about, since it was fully inspected twice; we were told that it happens and that due to the year of the vehicle it was a "common" problem. In addition, a statement was made that it could just be a "coincidence" or something that must have been "missed" between two separate inspections. When I asked to speak with a manager, I was called immediately; however, no resolution offered beyond several excuses and that our technician has worked here for over 20 years. I asked for their support to verify the work as mistakes/oversights happen as I experienced a similar issue at this dealership with another vehicle. Instead of acknowledging that things may happen; he attempted to force me to accept the vehicles condition and that he would address any issues, if they presented once I picked up the vehicle, and that he informed our customer service representative to close out my ticket without my consent. Once that was stated, I requested the name and contact information for his manager and corporate. He refused to provide me his contact number and stated; "All I have is his cell phone number and I'm not giving you that". In response, I said that's illogical as your manager works within the dealership, has a commercial number, and extension. He abruptly ended the conversation and stated, I will have him call you. I will update this review based upon the outcome. As of now, this has not been a good experience and am left with new issues that weren't present prior to dropping the vehicle off for service. More

Easy to schedule service. Friendly staff and clean waiting room and restrooms. What a pleasure Friendly staff and clean waiting room and restrooms. What a pleasure More

Great, and my service manager Jessica was fascinated. Very much on point and very professional. Very much on point and very professional. More

Zero communication while I awaited for weeks to find out what was wrong with my vehicle. Finally had to take it to another dealership to get a diagnosis and get the work done. Called and emailed several tim what was wrong with my vehicle. Finally had to take it to another dealership to get a diagnosis and get the work done. Called and emailed several times and heard nothing until I told them I was going to take it, then they called me. More

Great service, friendly staff and nice facilities. We are a two Jeep family and went to Safford after terrible experiences from another big-name dealership in the immediate area. Safford just gained a We are a two Jeep family and went to Safford after terrible experiences from another big-name dealership in the immediate area. Safford just gained a new customer. Great job. More