Safford Chrysler Jeep Dodge of Fredericksburg

THANK YOU AL AND AMY! I was beyond pleased with my experience at Safford! Al made sure that I found the exact vehicle that I was looking for and made my first buying experi I was beyond pleased with my experience at Safford! Al made sure that I found the exact vehicle that I was looking for and made my first buying experience a breeze. I am so glad I chose to go with Safford. Amy made the financial aspect of buying extremely easy as well. Thank you both again so much! I love my new car! More

Thank you Jeff and Justin Theses guys were AWESOME! They helped us, and understood the weird situation my husband and I were dealing with. They were able to help us select a ca Theses guys were AWESOME! They helped us, and understood the weird situation my husband and I were dealing with. They were able to help us select a car that was right for us, had a great amount of rebates, and we were able to have a VERY small down payment. Thank you, thank you, thank you Justin Hinds our Salesman, and Jeff McCallum the Sales Manager for all of your help. I LOVE MY CAR! More

Mini Van Inspection Nothing to complain about, all was good! Great service, Great Folks. We were in and out before we knew it. Polite, courteous and very professional. Nothing to complain about, all was good! Great service, Great Folks. We were in and out before we knew it. Polite, courteous and very professional. More

Excellent Service Appointment I live in Mississippi, but went to Safford for 40,000 mile service on my Grand Cherokee. I arrived on time and was immediately met to check in my veh I live in Mississippi, but went to Safford for 40,000 mile service on my Grand Cherokee. I arrived on time and was immediately met to check in my vehicle. Chris was my service writer. I had one concern that I wanted checked in addition to the normal service. Chris listened, then asked clarifying questions to be sure that he had it right. His estimate for the time to do everything (this is a significant service interval including tire rotation, cabin filter change, etc.) was about an hour and a half. The waiting area was clean and modern. It was full because they had a busy service department. My appointment was at 9:15. In just about an hour and a half as promised, Chris called me to come pay. He explained what they had done and patiently answered my questions. This was a great service experience! More

Fantastico Experience with Dario Cacciavillani The minute I stepped into the dealership, Dario was a complete delight to work with, he knew exactly what I wanted and paid sincere attention to detai The minute I stepped into the dealership, Dario was a complete delight to work with, he knew exactly what I wanted and paid sincere attention to detail with the make, model and features I had discussed with him previously. So much so, that when I came to the lot, my car was ready to test drive! It was a perfect match. And Dario is a truly genuine and great person. Ask for him at Fiat Fredericksburg, you will leave with your perfect car. Thanks again, Dario! Warmest Regards, Kristina Steward More

Great Service I had a really good experience! Sammy took really good care of me, I explained to him what I wanted and what I needed and he worked with me over 4 hr I had a really good experience! Sammy took really good care of me, I explained to him what I wanted and what I needed and he worked with me over 4 hrs to make it happen!!! Sammy is a great, honest guy! If you are at Safford ask for him! he really cares about the customer's need before caring about making a sale More

Excellent service by everyone at Safford Chrysler Jeep Dodge I have nothing but praise for everyone at Safford Chrysler Jeep Dodge of Fredericksburg. I buy my cars here because of the owner ( Jim ), and employe I have nothing but praise for everyone at Safford Chrysler Jeep Dodge of Fredericksburg. I buy my cars here because of the owner ( Jim ), and employees like Joan, Rob in service and everyone else. I wouldn't think of going anywhere else, and there are plenty of dealerships much closer to my home in Gainesville, VA. Thank you for the good work performed on my Jeep last week. More

Management ignoring credit approval letter refusing to sell On Oct. 4 I found the car I wanted to but on the Internet website of Safford Dodge of Fredericksburg. I contacted the dealership by email, getting Ang On Oct. 4 I found the car I wanted to but on the Internet website of Safford Dodge of Fredericksburg. I contacted the dealership by email, getting Angela Martini to help me. She was very helpful in locating the specific car I wanted to buy. She said she would pass my buyer information over to the manager. Within several hours I was called by the Sales Manager, Troy, he told me he will have his assistant send me the window stickers.of my choices of the cars. In his same phone call, he said he will have someone else come to my home and pick me up and bring me down to complete the paperwork Since Thurs., Oct 4, nobody from the dealership has called me; showed up to bring me to the dealership; and on Oct. 7, Santander told me that I am approved for the loan. BUT SAFFORD DODGE must have me complete the sales paperwork. On and after Oct. 7 to Oct. 11, Safford Managers have made 3 promises to call me back to bring me to the dealership. No manager has called me, breaking their 4 promises to call me Sunday afternoon at 4 p.m.. The Finance Manager said he would call me at 4 p.m.. I waited and waited never to be called at or after 4:30 p.m. At about 4:45 p.m. to 5 p.m., I contacted the dealership. I told the Internet counselor all of what has happened since Oct. 4, and that I got an approval from Santander on Oct. 7 And that the approval will expire on the 16th if Safford Dodge does not sell me the car on their approval. He told me that he will pass my call to the GM and have him and Finance Manager call me back immediately. That never happened. It strongly appears Safford Dodge is wanting to and intending to make very bad customer service and violating the consumer’s ability to buy with an approval letter. Therefore, I am submitting this consumer complaint a second time and will copy it to the Internet for all consumers to read if it is removed again. Thank you. More