Safford Chrysler Jeep Dodge of Fredericksburg

SCAMMERS AND LIARS WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns yo WORST EXPEIRENCE OF OUR LIVES BUYING A VEHICLE. of course when we walked into Safford Jeep/Dodge everything is just fabulous, rainbows and unicorns you know. Traded in a 2011 jeep vehicle for a 2014 jeep wrangler in May 2014 in June 2014 I received an email from the salesman himself declaring we owed him our warranty refund from our trade-in! What sense does that make? I paid cash for a warranty 2 years earlier, why on earth would/could that little bit of money belong to a dealership??????? Someone explain, PLEASE. 3 months later in September we get a certified letter claiming we owed over a $1000 as part of an installment agreement with them!!!!!? xxx??? We called the General Manager, Leo Nersuhkin immediately to dispute this, left at least 6 messages with him and several with a secrecy, of course like everyone else, NO RESPONSE. We couldnt understand why this dealership thought we owed them any money as we traded in our vehicle and financed EVERY THING else. Next we received a certified letter from an attorney stating we are going to be sued for the money! What a terrifying thought, all the time we spent trying to resolve this and they never responded until this letter that threatened a civil suit against us. BEYOND STRESSFUL. We immediately respond in like with a certified letter sent to the attorney of this dealership and to the GM of the dealership...... that was the first week of October 2014. We never heard back from them.......UNTIL MAY 2015(ALMOST 8 MONTHS LATER) VIA MAIL GIVING US A DATE FOR CIVIL COURT. This issue is still unresolved but I can tell you that if you think of buying a vehicle from these bottom feeders......take your attorney with you, paying him/her will be the best money you ever spent!!! More

Fast service My work was finished hours before they said it would be done. I was in and out. Job was done right the first time. They even got me a rental car. My work was finished hours before they said it would be done. I was in and out. Job was done right the first time. They even got me a rental car. More

excellent work and trustworthy Rob Stocking and Gill Brown from Service have been attending to my cars for many years. They have exemplified honesty and trust. I can always count o Rob Stocking and Gill Brown from Service have been attending to my cars for many years. They have exemplified honesty and trust. I can always count on them to listen to my car concerns and offer helpful information as well as get the joy done. I highly recommend these guys as an asset to Safford Dodge. More

Parts Dept Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the P Had purchased a Jeep Wrangler from a different dealership..Safford Is closer to my home however.Needed a few accessories for the vehicle.Pete in the Parts department was so wonderfully friendly,knowledgeable,and so very helpful!Look forward to coming in and ordering any other things needed!Great employee Safford!Wish more people were as friendly as Pete! More

Quick and friendly service! They got me in quickly and even gave me a ride to work and came and picked me up from work after my car was repaired. Friendly staff too. They got me in quickly and even gave me a ride to work and came and picked me up from work after my car was repaired. Friendly staff too. More

Great Service Department Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of Everyone I've worked with in the Service Department, has been very friendly and pleasant to deal with. They take the time necessary to answer all of my questions and always thoroughly explain the work that needs to be done. The facility is always clean and orderly in appearance and the waiting area is very comfortable. More

Great experience!! While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next da While visiting family from out of town I had an issue with my vehicle. I called the service department and they got me in first thing the very next day. While they couldn't completely resolve the issue because of time restraints with not being able to get parts in on time since I was just in town for a few days. They still did a complete 23 point check up for free on my vehicle to make sure it was safe for me to return home in a few days. Jim was the main person I dealt with and it was a pleasure. He was very thorough and courteous. During the inspection they noticed all four of my tires were in need of a change. Which I was aware of already. They brought this to my attention, but they never once made me feel pressured to actually have the work done there. I decided to go ahead and have the tires replaced. They did a great job and in a timely matter! They had a great deal on tires going on and my actual total wound up being less than what I was originally quoted. Which was a bonus! Ironically the very next day my one tire became flat because of a nail in the tread. I again called up the very next morning and they were able to get me in right away. They were so nice about it and were able to repair it for me free of charge as a courtesy and in a timely matter. I would definitely recommend Stafford Dodge of Springfield to everyone!! More

POOR VEHICLE QUALITY ASSURANCE I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few da I bought a "new" 2015 Dodge Journey SE 6/13/15. The vehicle was transferred from another dealer to the Fredericksburg lot. I drove to Vermont a few days later and that's when the top of the tailgate strarted to make a rubbing noise when opening and closing. I noticed some marks on both sides of the tailgate that alligned with marks on the body. This indicated there was a prior problem with the tailgate alignment or repaired damage that was not divulged at sale to me. The service department provided excellent service by sending the Journey to a body shop for repair and supplying a rental vehicle. Other than losing the use of my new vehicle for a week I am pleased with the purchase and service provided at Safford. More

Unbelievable experience! If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I If they're not one of the best dealerships in the US, then they should be. My buying experience was so easy it was embarrassing. I found the truck I wanted on Cars.com and sent an email at midnight. The next morning, I had an email at 6:30 telling me the truck was in stock if I wanted to test drive it. By 9:00 am, Beverly had left a voicemail and follow-up text saying that they had pulled the truck and detailed it "IN CASE I WANTED TO TEST DRIVE IT!" One phone call later and I was on my way by 1:00 pm. By simply texting a photo of my license, Safford had multiple finance options ready when I arrived, and got me a rock-bottom interest rate that was not through Chrysler Finance. There was no pressure, just pure service. They did all that work and I still could have walked. 45 minutes and a quick call to my wife later, I got the truck I wanted for less than I planned to pay. They even took care of registering and getting the state inspection for me. From Ashley in the Online Office, to Beverly in Sales, to Leo in Management, to Brian in Finance, everything and everyone was first-class. You won't be disappointed with Safford. More

Lift Kit Disaster My experience started on April 29th, 2015, with Jeremy at the service department. I wanted to receive out the door price on mopar 4 inch lift, tires, My experience started on April 29th, 2015, with Jeremy at the service department. I wanted to receive out the door price on mopar 4 inch lift, tires, and wheels. I was told for Jeremy in parts that it would be 6, 500 give or take a few dollars. I agreed to the price and everything was set up on the service end with Howard. I was told 6-10 days before the parts came in. Well after only 2 months waiting I was finally contacted by Howard in Service to set up the appointment. I dropped my truck off on July 8th, 2015 and was told it would be done by that Friday. Howard contacted me and explained the delay due to the manifold leak that we would hold off until Monday July 13th, 2015. I called that morning in spoke to Matt in service to inquire on the status of my truck and was told it would done around 2pm that day. I called around 5.30pm that evening to confirm that my truck was ready. I was told it was ready to go come get it, so I left from 2 hours away. Roughly 30 min went by I received a subsequent phone call from Matt in Service telling me my truck will not be ready until the next day due to the alignment needing to be done. He assured everything else was done but the alignment. I told him I needed my truck back today and that I would take it somewhere to get the alignment done. He agreed that they will get the alignment done because a technician was going to fix the “ broken” machine. I showed up 2hrs later roughly 8pm after grabbing dinner to find tech just got done putting my tires on the truck so they initial story of my truck just needing the alignment wasn’t true. So I waited until 10.40 pm that night for my truck to be completed. Now I was on the part to pay the Service guy Matt for the work they completed to find out the bill was over 1,500 dollars more then I was told and if I didn’t pay it I wouldn’t be getting my truck. Even the paper from service said customer was told $6,000 plus tax but I was told it didn’t mean anything. From start to finish this was a horrible experience after purchasing 4 vehicles from the dealership. Howard did go above and beyond to correct this issues. Note I spoke a lady that works at the dealership regarding customer satisfaction and I made her away of my issues and she said someone would contact me at the dealership. Still waiting on this phone call. More