Safford Chrysler Jeep Dodge of Fredericksburg

Service department saved us from a disaster On Tuesday July 15th, my wife and I were driving my 2008 Dodge Ram towing an empty two horse trailer from our home in Southern Maryland to Spotsylvani On Tuesday July 15th, my wife and I were driving my 2008 Dodge Ram towing an empty two horse trailer from our home in Southern Maryland to Spotsylvania, Virginia to purchase a horse. Driving through Fredericksburg on Route 3 heading toward 95 south, a little after 2 pm we were caught in a SEVERE Thunderstorm. I switched the windshield wipers to maximum and the drivers side wiper QUIT. The passenger wiper continued to work. We pulled into a parking lot and determined that it was nothing I could fix on site. A call to AAA got us the # for Safford Dodge in Fredericksburg. We called their service department around 2:30 and were told that they were very busy and closed at 5 but if we could get there they would see what they could do. They gave us directions. We had to drive @ a mile to 95 south, go @ 8 miles on 95 and 4 lights on rt 1, all the while driving and leaning over to see out the passenger side windshield. Then we had to go through @ foot of water to get on their lot but we got in @ 3:00. It was the wiper transmission that had to be replaced. They had the part. We dropped the trailer in the lot, they took my Truck into the service department and got us out just before 5. We hooked the trailer back up and went on to buy the horse and were back home in Calvert Co. that night. They were willing to look at the problem of someone not in their customer base, they had the part in stock, and they were willing to squeeze us in at the end of their busy work day and get us back on the road. I think they are excellent! More

Can you believe a stress free car buying experience!! I have purchased many vehicles in the past and this experience has changed my negative outlook. Jeff made me feel like family at first greeting maki I have purchased many vehicles in the past and this experience has changed my negative outlook. Jeff made me feel like family at first greeting making sure I was comfortable and being taken care of the entire time I was there. Scott patiently worked with me to find the perfect vehicle, walked me through the purchase and made the entire transaction incredibly painless, staying with me through the final steps (signing) and made sure my vehicle was detailed to perfection and walked me to it. He was as excited as I was for my new car. Marsha explained every detail I needed to know about the dealership, my protection plan and how to get maintenance completed. Chad walked me through each document to be signed and helped me with any question I had - never making me feel rushed. Becky checked on me throughout the process to make sure I was comfortable and stress free. Everyone listed above made me feel like I was the only person in the dealership purchasing a vehicle that day and made sure I knew that I could call them anytime, thereafter, for assistance. I never felt uncomfortable, stressed or left alone. I will definitely return to Safford of Fredericksburg for my next vehicle purchase and will happily and confidently recommend them to all my family and friends. More

Great Salesmen My salesman Sammy was awesome. He was friendly,infomative,and a great person. He put me in exactly what I was looking for at the price I was willing t My salesman Sammy was awesome. He was friendly,infomative,and a great person. He put me in exactly what I was looking for at the price I was willing to spend. Unfortunately the same can't be said about the finance person I dealt with. Very nice gentlemen but fast talking and didn't explain different warranty and price options very well. I must add that I came back and another finance person named Steve listened to my concerns and went out of his way to make things right and keep me satisfied. Overall was a decent experience and I would not hesitate to buy from this dealer again. More

Excellent Service I don't even know where to begin with my wonderful story on buying a vehicle from Safford Dodge. Dario was our salesman and let me tell you, He Is Th I don't even know where to begin with my wonderful story on buying a vehicle from Safford Dodge. Dario was our salesman and let me tell you, He Is The Man!! Dario greeted my husband and me in the parking lot and provided the best service and information possible. We felt more like family than customers by the time we left the dealership. The vehicle we purchased was for me and I felt Dario treated me, as if, I was his sister looking for a vehicle versus just a customer he could make a sale off of. Ms. Marilyn Thomas was our customer service person and she was awesome as well. To close our deal we saw Chad Bishop and he treated us with the same care and outstanding service. I recommend this dealership to anyone who is in the market for a new or used vehicle. I had an issue, that was my own fault, and this dealership went out of its way to make me a truly happy customer, even though they did not have to. Thank you Dario for being an awesome salesperson and taking care of me. You told me your priority was to make sure I was happy with my purchase and I am still smiling and very happy with my final purchase. Thank you again and thanks to your GM team for their understanding. In the future, when we are in the market for another vehicle, Safford Dodge will get our business. More

Excellent Customer Service I recently purchased a vehicle from Safford Dodge and I had an amazing experience. Dario greated me in the parking lot and promptly answered all of my I recently purchased a vehicle from Safford Dodge and I had an amazing experience. Dario greated me in the parking lot and promptly answered all of my questions. He was very kind and considerate, not at all pushy(like a lot of salesmen). I then met with Jeff McCallum and he was able to finalize the deal on the vehicle that I really wanted. Both of these gentlemen helped me through this experience without flaw. They made the process of buying a vehicle very pleasant. I would definitely recommend Safford Dodge/Fiat to anyone in search of a new or used vehicle. Great Job done by an outstanding staff :) More

Service center Above and beyond customer service. Got me in 2 hrs before my appointment when my schedule changed. Highly recommend using them for any service needed. Above and beyond customer service. Got me in 2 hrs before my appointment when my schedule changed. Highly recommend using them for any service needed. More

Great Experience Dario, was our salesman, very helpful in finding us the used truck that we were looking for. Very informative and friendly over all experience was gr Dario, was our salesman, very helpful in finding us the used truck that we were looking for. Very informative and friendly over all experience was great. Thanks, Sean McHugh More

All about the sale..... everything after that just stinks After spending almost 40K on a vehicle at Safford, we come to find out that there is no loner car for service calls!!! You have to go to a rental age After spending almost 40K on a vehicle at Safford, we come to find out that there is no loner car for service calls!!! You have to go to a rental agency, put down your own credit card for security, and then they process the rest of the rental payment to Safford. Why should I put a $100 deposit on a rental car after I spent that much money for a new car, and expected service following the sale? Then there is the hassle of waiting around for someone to take you to the rental agency, processing the rental, and the same when you turn it back in. I am beyond dissapointed with the follow up from the service department, we have been waiting months for a part on a recall, with no word from them. I will take my business elsewhere, and would suggest if you like good service & convenience, that you do the same. More

Good experience . We were just going to look at a van that I had saw on line. We had our truck for 20 years, and starting to think about getting something else. When we We were just going to look at a van that I had saw on line. We had our truck for 20 years, and starting to think about getting something else. When we arrived at Safford in Fredericksburg, Sammy came up to meet us with a smile. Told Sammy what we were looking for. When he brought the van around for us to check it out, he made sure it was nice and cool, as it was very hot outside. Sammy spent a lot of time going over everything with us to make sure we understood all aspects of the van. We cannot say enough good things about Sammy, my husband had a hip replacement, and Sammy was very attentive to him ( this I appreciated ). If the occasion arises I would not hesitate to drive 100 miles to Safford to get a car. I will be putting the word out to my friends, that Safford is the way to go in this area. More

Geat salesperson Sammy was an easy going no pressure gentleman. A pleasure to work with. I will recommend him to my friends who may be looking for a used automobile.. Sammy was an easy going no pressure gentleman. A pleasure to work with. I will recommend him to my friends who may be looking for a used automobile.. More