Safford Chrysler Jeep Dodge of Fredericksburg

I researched and negotiated over e-mail/phone with several car dealerships, and experienced a range of service. Safford provided not only the best price but also the best service of the dealerships I several car dealerships, and experienced a range of service. Safford provided not only the best price but also the best service of the dealerships I had contacted, making it an easy decision. I did not go to the dealership until we had already agreed on a price and it was time to pick up the car. When there, they treated me and my family with respect and didn't start tacking on fees or pulling any other shady tricks - the price we agreed to is what I paid them, to the penny. My salesperson, Dario, was the heart of the transaction and everything I say above about the great customer service is essentially a reflection of my dealings with him. Next time I need a used car, Safford will be at the top of my list. More

Today was the first time I bought a car from Safford Dodge. Dario Cacciavllani made this experience GREAT! I have never met a salesman before that works as hard as he does to ensure the customer has the Dodge. Dario Cacciavllani made this experience GREAT! I have never met a salesman before that works as hard as he does to ensure the customer has the best experience ever. He went above and beyond to help me find a vehicle that I liked and had the payments I wanted. He is truly an asset to Safford Dodge. He has a wonderful sense of humor and was a great joy to work with. I would recommend anyone who wants a new or used vehicle to call Dario. I guarantee that you will be happy with his results. I will be telling everyone I know and work with to go see Dario. I truly believe there is not a better salesman in any car dealership around here! Everyone at Safford Dodge was a pleasure to work with. Real people. When I purchase my next vehicle for my son when he's old enough to drive I wouldnt go any place else or work with anyone else. Dario again, I thank you so very much! More

I recently purchased a 2014 Jeep Compass Latitude from Safford. It was a wonderful experience from beginning to end. My salesman, Gary Eisenbraun, was knowledgeable, helpful and so willing to go the extra Safford. It was a wonderful experience from beginning to end. My salesman, Gary Eisenbraun, was knowledgeable, helpful and so willing to go the extra mile to help in the purchase of my car. Brian Bishop, Finance, also went over and beyond what I expected to get me the best financing. Marilyn, customer service, also was wonderful in helping me with my decision on purchasing certain extras. I would rate this experience a 15, on a 10 scale!!! I highly recommend this dealership. More

The entire dealership was very helpful after I purchased my 2012 Challenger. It needed some paint scratches fixed and some body work to the front bumper. Chris was very helpful working with my schedule li my 2012 Challenger. It needed some paint scratches fixed and some body work to the front bumper. Chris was very helpful working with my schedule living 90 minutes away. He was calling throughout the day with updates how the car was coming along. The car was ready when promised but needed additional work since parts weren't ready. Again, Chris was willing to work with my schedule to get the car in and out before the snow storm arrived. In a world where customer service is lacking it is very appreciated when exceptional service is received, not to mention from a dealership. I have had a few less than satisfactory experiences at a Ford dealership in the Winchester area. As a customer in general, it feels like I have to do their job for them and call and follow and check how things are going. Chris and the team in Fredericksburg are exactly what I look for in service. I will recommend this dealership to anyone and everyone I know that is looking for a vehicle. You folks have a customer for life! Also, a side note about the great experience I had actually buying the vehicle from Bob Dunlop and the sales manager Jeff. Great guys to deal with and willing to work with the numbers. Very fair and made me as a customer feel valued and not just another sale. I am pleased with how they made sure things were taken care of even days after I left the lot with my Challenger. LOVE THE CAR More

I am a female 73 years old. I have purchased three vehicles from Safford Dodge and would not go any where else. I also have all my service done at this dealer and am treated like a VIP every time I g vehicles from Safford Dodge and would not go any where else. I also have all my service done at this dealer and am treated like a VIP every time I go in. I have never waited longer than 1/2 hr to 45 minutes for a service call. I am notified if my wait will be longer than 1/2 hour. Gil always makes me aware of any specials that are available and treats my vehicle as if it were his own. I worked with Al Allee on the purchase of my 2014 Jeep Patriot. He made sure I got a fair trade in on the 2010 Jeep Patriot and that I had all the extras I wanted on my 2014. Whenever I go there everyone says hello and asks if I need anything. I recommend this dealership to my friends and family all the time. More

I was told the vehicle i was interested in would be transferred to the Safford dealership in Tyson Corner, Va. I arrived at my appointment time and the manager Mark Cowdin told me the Durango was not a transferred to the Safford dealership in Tyson Corner, Va. I arrived at my appointment time and the manager Mark Cowdin told me the Durango was not at his dearlership. and he was unclear as to where the vehicle was. (bad communication between dealership managers???).. 1. My impression was that the Durango i was interested in was NOT being transferred and never was. 2. Why schedule an appointment for a potential customer to see a vehicle which is not there and waste my time driving to Tysons Corner?????? 3. I was willing to increase my offer had i seen the vehicle in-person as the dealer price seem to be pretty firm however, this used 2012 Durango was over priced by at least $1500. 4. I can't do business with people like this.. i have money to spend.........at another dealership! More

My husband and I live between Fredericksburg and Richmond but I work closer to the Richmond area so my first instinct when looking for a new Jeep was to go to another well known Jeep dealership in Ashland wh but I work closer to the Richmond area so my first instinct when looking for a new Jeep was to go to another well known Jeep dealership in Ashland where I had purchased my first Jeep 10+years ago. I will NEVER EVER buy another vehicle from them. From now on, SAFFORD IN FREDERICKSBURG WILL GET ALL OF MY BUSINESS!!!! The purchase experience was awesome but what stands out to me more is my recent service visit. I took my Jeep in because my TPMS sensor was lit up when we bought it and assumed it was a matter of balancing all of the air pressure. It turned out not to be the case so I made an appointment to bring it in. The lovely lady who made my appointment was awesome. Then when I got there, the gentlemen that greeted me were even more awesome; made me feel right at home. It turned out to be a fluky thing that caused the technicians to try several things to fix the issue. It took a little longer than expected but that was ok because Jay came out and kept me informed constantly. It was like being at a hospital when a loved one is in surgery and the doctors come out to tell you what's going on, only instead of a loved one, it was my precious Wrangler! I totally expected them to tell me that the previous owners had done something wacky with the tires and that I would have to live with that indicator light on until the end of time...but Jay was outstanding, and was adamant that they would not let me leave until the problem was fixed. I could not be more ecstatic about my experience yesterday. Thanks Safford! You guys are awesome! More

We have worked with this dealership before about a year and a half ago to buy a brand new jeep grand Cherokee. We came back a second time to just glance around at the different options. Dario came out to a and a half ago to buy a brand new jeep grand Cherokee. We came back a second time to just glance around at the different options. Dario came out to ask us what he could help us with and immediately my husband and I felt comfortable. We we're trying to decide between a jeep wrangler 4 door and and the rubicon version in 2 door. Dario remained very pleasant and patient with us throughout the process . We decided we needed to talk about the purchase over lunch and he was able to let us take the car to where we were going. We decided to buy the car that day and he negotiated with us on the price to where we felt comfortable. We didn't feel pushed or overwhelmed at any point. We felt very at ease with the whole process in fact. His love for sales and cars certainly shines through to his personality! If we need a used or new jeep in the future we will never go anywhere but Safford! Thank you Dario for making the process so pain free! More

I would absolutely recommend this dealership. We initially spoke with Joan Bays when we went for a test drive. She was fantastic! There was absolutely no pressure during the purchase process. It initially spoke with Joan Bays when we went for a test drive. She was fantastic! There was absolutely no pressure during the purchase process. It was refreshing to speak with someone that had the same mindset that if we don't have what you're looking for we're not going to try and sell you something you don't want. We ended up special ordering a 2014 Rubicon. Wes Morrison placed the order and 54 days later it arrived at the dealership. Wes was very enthusiastic and a pleasure to work with. He was very knowledgeable about our vehicle and its options. He wouldn't let us leave until he ensured that we were satisfied with knowing how to use the electronics other options in the vehicle. More

If you are in the market for a new vehicle, I highly recommend working with Dario. I recently purchased a Jeep Grand Cherokee from him and it was my best vehicle buying experience ever. Dario is not pus recommend working with Dario. I recently purchased a Jeep Grand Cherokee from him and it was my best vehicle buying experience ever. Dario is not pushy and actually helps you through the buying process. Go see Dario! More