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Safford Chrysler Jeep Dodge of Fredericksburg

Fredericksburg, VA

4.4
1,045 Reviews

10671 Patriot Hwy

Fredericksburg, VA

22408

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Showing 1,045 reviews

February 11, 2023

Service is always quick. And they let me know if it is more than what they quoted. Which isn't often. And their hours are excellent. More

by kdjlisac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 15, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

Thanks for your amazing feedback, we really appreciate it! We'll be sure to pass it along to our team. Please always feel free to let us know if there is ever anything else that we can assist you with in the future!

January 29, 2023

Charged 1000$ to tell me car was junk. Threated to charge storage fees if I did not remove from property.DO NOT DO BUSINESS WITH THEM!! More

by Drums4568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales
Feb 15, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We are sorry to hear that you are unhappy with your recent experience at our dealership. We would like to forward this information to our management team to review and look into however we are unable to locate your records based on the name of your review. Please reach out to our Service Director, Rick Evans at your convenience at (540) 898-7200.

January 26, 2023

Great people - great service every time! Appreciate ya Josh! This is my 5th year of using Safford Jeep and won’t go anywhere else. More

by JEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 26, 2023 -

JEF responded

Great people - great service every time! Appreciate ya Josh! This is my 5th year of using Safford Jeep and won’t go anywhere else.

January 13, 2023

Great service. Everyone was polite and helpful. I could not ask for or expect better service Thank you. More

by C.jackson5615
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 24, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We are so happy to hear that, thank you!

January 10, 2023

Always a great experience! Been taking care of my Grand Cherokee for 185000 flawless miles. More

by dgmorgan55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 24, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We're happy to hear that, thank you!

January 03, 2023

I needed a new fob battery and asked for a new one while they were checking out my vehicle. I go to parts and have my battery replaced in my other fob cost was $13. Service department charges $35.80 to chan More

by Krcarlson71
Recommend Dealer
No
Employees Worked With
Gil
Jan 06, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We are very sorry to hear about this, KrCarlson71. Your feedback is very important to us and has been given to our management team to review and look into for improvements to our process to better assist our clients moving forward.

December 20, 2022

Excellent customer service. Respectful of your time. Everyone is friendly and kind and they remember your name. More

by ruste.mccarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone there
Dec 20, 2022 -

ruste.mccarty responded

Highly recommend

December 10, 2022

Safford Jeep in Fredericksburg is awesome. I compare it to other dealerships and Safford’s attention to the customer and to the smallest details is amazing. I appreciate the customer service More

by PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy, Service Department
Jan 06, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We are so happy to hear that! Please let us know if there is ever anything else that we can assist you with in the future!

December 09, 2022

I had inquired about a truck they had for sale but they wouldn't give me kelly blue value for my trade in. Instead they said to sell it to carmax, then buy their truck. Two days later a closer dealership g More

by Dynamictrainingsolutions.dts
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamar
Jan 06, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

We are very sorry to hear about this. Your feedback is very important to us and has been given to our management team to review for improvements to our process to better assist our clients.

December 08, 2022

I have been taking both my Jeep Wrangler and Cherokee to Safford for service for years. I took my Wrangler in for normal maintenance, and as always the service was excellent. Josh in Service usually hand More

by dt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hilbert
Jan 06, 2023 -

Safford Chrysler Jeep Dodge of Fredericksburg responded

Thanks for the great feedback! If there is ever anything else that we can assist you with, please let us know.

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