Safford Chrysler Jeep Dodge of Fredericksburg

We had a pitiable experience when dealing with the Chrysler Corporation, but when we brought our concerns to the General Sales Manager of SAFFORD CHRYSLER JEEP DODGE OF FREDERICKSBURG (Leo Nerushkin), Chrysler Corporation, but when we brought our concerns to the General Sales Manager of SAFFORD CHRYSLER JEEP DODGE OF FREDERICKSBURG (Leo Nerushkin), he really went above and beyond his responsibility to assist with making us satisfied customers. Leo Nerushkin is not your ordinary General Sales Manager. Leo Nerushkin is an exceptional General Sales Manager! He recognizes what it takes to keep his customers happy and to maintain that repeat customer mentality. He is extremely considerate and genuinely concerned regarding his customer’s satisfaction and the overall dealership experience. We have purchase three vehicles from this dealership, and we will definitely purchase all future vehicles from them as well. KUDOS to Leo Nerushkin for being so considerate and accommodating, to Larry Lewis for being patient and understanding, and to all the wonderful employees that assisted us during our quest to turn our unsatisfied dilemma into absolute satisfaction! We are extremely pleased customers! Thank all of you for your exceptional efforts, unconditional support, and brilliant teamwork. A+ Rating! More

I have purchased two vehicles from this dealer and felt very comfortable dealing with them as I am an older female. I always take my vehicle in to this dealership for service and trust them. Every one fr very comfortable dealing with them as I am an older female. I always take my vehicle in to this dealership for service and trust them. Every one from the sales people to the service people are always friendly and I feel like a VIP every time I come in. More

We brought our Ram in for routine service and my husband had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last year and she recognized us on the spot. After running some numbers we determined that used was going to be in the budget. Poor Joan she was even trying to work her magic to get the numbers where they needed to be and when that wasn't working Orlando was brought in to help us out. He answered our questions in a timely and courtious manner. He even walked back and forth between the used and new sides of Safford to get questions answered for us. Orlando was sincere and in no way the "cheesy" used car salesman. Thumbs up to Safford once again :) More

Be careful of offers for your used car. Know what it is worth before going in. Had used car manager offer me half the book value of my vehicle and after going back and forth he tried the old trick of stopp worth before going in. Had used car manager offer me half the book value of my vehicle and after going back and forth he tried the old trick of stopping me in parking lot to double his offer...which was still $2000 less than book. Know what your vehicle is worth and what you are willing to pay. More

My 16 year old Saturn had served me well, but it was time for us to part ways. I researched vehicles and knew what I wanted but most importantly, I knew what I could afford to pay. After going to Carmax a for us to part ways. I researched vehicles and knew what I wanted but most importantly, I knew what I could afford to pay. After going to Carmax and a local Dodge dealership in which the salesperson "fell asleep" during my test drive and when I woke him up to ask which way to turn, he told me to "keep cruisin to check out the car" aka, I need a longer nap, I dreaded going to another dealership. But Safford C/J/D of Fredericksburg, VA thankfully, changed my mind!! I called before going to the dealership to ensure if the used vehicle I found on line was still available. I spoke to Ray Perez, who was extremely professional, very personal, and just an overall great guy. From the moment I arrived at Safford, everyone I encountered was just like Ray. The vehicle I inquired about was pulled up front and was waiting for me to take a test drive. Ray was completely informed about the vehicle and just guided me through the whole process; he listened to me and helped me get the vehicle I wanted at the price I could afford. Then enters James from Finance, who showed told me he could get me a better finance rate than what my credit union pre-approved me for. I was doubtful, but he did it!! I cannot say enough good things about this dealership. Just like Ray said, you can find any car deal on line, but it's customer service when you arrive at the dealership that counts; and he was so right. GREAT CUSTOMER SERVICE, GREAT STAFF, EXCELLENT EXPERIENCE at Safford C/J/D of Fredericksburg!! THANKS RAY PEREZ, I LOVE MY JOURNEY!! Forever a loyal customer, T. Capehart More

My wife and I showed up just before closing on a Sunday (didn't realize closing time). I gave Jerry the criteria for the truck I was looking for and our price range, and he found us the perfect truck. Jer (didn't realize closing time). I gave Jerry the criteria for the truck I was looking for and our price range, and he found us the perfect truck. Jerry stayed late to do a test drive and finalize the deal. He was easy to deal with and no issues at all. After purchasing the vehicle, I realized a problem with the vehicle. Safford gave me a loaner car and made the repair with no hassle or questions. Great dealer, and based on my experience for trustworthy. More

Took 2006 Dodge Grand Caravan in for cutting off while I was driving. I originally took it to a Toyota dealer since there wasn't a Dodge dealer close by and I was leaving for a job related trip the next da was driving. I originally took it to a Toyota dealer since there wasn't a Dodge dealer close by and I was leaving for a job related trip the next day. They ran diagnostics and changed the PCM and Cam sensor, then said that was as far as they could go since they didn't have wiring manuals. It was there for 2 weeks and the service department picked up the tab for my rental car for the week after I came home from my business trip! I had the van towed to Safford Dodge in Fredericksburg. They ran diagnostics and changed PCM again. I told them I would pay for the core charge because I needed the PCM back so I could return it to Toyota because it was under warranty. Well, that didn't happen. I went in late in the day and paid for the "repair" , but the core charge had been taken off and I had no PCM to turn in to Toyota. I said would get back to them about getting the PCM back in the morning since no service department personnel were there. Drove it for a mile and it died again. Took it back and after a crank sensor change (and another diagnostic fee) I was called again that it was ready for pick-up. It wouldn't even start when I got there! They looked at it again and said it was the PCM wire harness and wanted another $500 to troubleshoot the harness. Talked to co-owner and got some resolve, but not enough. They found the wire and fixed it and I also got the cost of the original PCM back. I went to go pick it up and my left fender well cover was still in the back of my van. I paid about $1075 the first visit for diagnostics and PCM. I paid about $150 for the crank shaft sensor visit. Then they wanted to charge me the $500 to cut open the harness and check that out. So if they would have really troubleshot the van and not shotgunned parts at it, they would have found that it wasn't the PCM or the sensor. Probably could have saved me about $750. Of course they refunded the Toyota PCM cost...The one they got was more expensive. Once the car died my wife and I were thinking about a new car. This service department is why we bought a Honda! More

I came to Safford Dodge looking specifically for a 2012 Dodge Charger after reading all of the reviews online for it. Chris Glitzos had helped a friend buy a Dodge Avenger in the past, so I knew I could co Dodge Charger after reading all of the reviews online for it. Chris Glitzos had helped a friend buy a Dodge Avenger in the past, so I knew I could count on him to help me out as well. I told Chris what I was looking for, and he was able to find the car I wanted on the lot with more options that I had anticipated. Chris was very knowledgable about the Charger and all of its options. In short I was able to drive away with the car I wanted, at an affordable price, and very happy with what I bought. I would highly recommend anyone looking for a new vehicle to see Chris, and to buy from Safford Dodge. More

Thanks Orlando!!!!! Was looking for a black Challenger and they had the exact one I wanted. And Orlando put together a great deal for me that I could not turn down! Thanks Again. and they had the exact one I wanted. And Orlando put together a great deal for me that I could not turn down! Thanks Again. More

Orlando Vega was an excellent sales person with exemplary customer service skills and I would recommend him to anybody who is in the market for a new car. customer service skills and I would recommend him to anybody who is in the market for a new car. More