Safford Chrysler Jeep Dodge of Fredericksburg

I came all the way down from NYC to purchase my 2012 Fiat 500 Sport and it was 100% worth the trip. The customer service is like nothing you've ever seen before, absolutely amazing. The price of the car wa 500 Sport and it was 100% worth the trip. The customer service is like nothing you've ever seen before, absolutely amazing. The price of the car was unbeatable and it looked brand new! They also gave me a great price on my car I was trading in. Jeff answered every little question I had immediately and even when I forgot something in my old car, they mailed it out to me right away. Ken walked me through everything I needed to know and got me anything I could have needed or wanted, right down to the balloon. They were so friendly and so accommodating I would definitely purchase another car from them and recommend them to everyone! More

The customer service was beyond wonderful. Ben Clarke is not only friendly but makes the process of buying a car a breeze. We went in late looking, just before closing and everyone was so friendly and welc not only friendly but makes the process of buying a car a breeze. We went in late looking, just before closing and everyone was so friendly and welcoming that I could not believe have "at home" I felt. The process was efficient and ran so smooth, not even looking to purchase that day but it all fell in our laps. Not only Ben, but the Finanical "paperwork" guy was extremely nice and explained everything easy, short, and smooth for us overly tired people. The process was not painful at all, no "o no" moments. I have gone back to the dealer Ben to ask questions nad get help, he is more than friendly, it's like dealing with a friend that I have known for a very long time. He helped me with all my questions and seemed geniuely happy to see me every time. He was not a pusher of any kind. Will I go back to buy from him again, you bet cha. In the past cars have been a pain to buy and hated , just hated the experience I had to go thru. This was the best experience ever and I have been thru about 10 purchases. I have had nightmare purchases, some not so bad but still bad enough that took half a day or so. So this one we were done in bout hour n 30 minutes, yeah that fast. If you go here, go see BEN CLARKE. He will treat you right and go that extra mile for ya. More

Best experience. Roy was great and worked with us without making us feeling hassled. Would recommend strongly And will definitely us in the future. Thanks Roy without making us feeling hassled. Would recommend strongly And will definitely us in the future. Thanks Roy More

Mr. Silsley was kind and gracious with us. My wife (Charlene Buie) bought a 2009 Dodge Avenger from him yesterday (Oct 25th) and its a lovely car. I'd highly recommend him for anyone looking to purch (Charlene Buie) bought a 2009 Dodge Avenger from him yesterday (Oct 25th) and its a lovely car. I'd highly recommend him for anyone looking to purchase a new or used car. Terry Kates More

We had a pitiable experience when dealing with the Chrysler Corporation, but when we brought our concerns to the General Sales Manager of SAFFORD CHRYSLER JEEP DODGE OF FREDERICKSBURG (Leo Nerushkin), Chrysler Corporation, but when we brought our concerns to the General Sales Manager of SAFFORD CHRYSLER JEEP DODGE OF FREDERICKSBURG (Leo Nerushkin), he really went above and beyond his responsibility to assist with making us satisfied customers. Leo Nerushkin is not your ordinary General Sales Manager. Leo Nerushkin is an exceptional General Sales Manager! He recognizes what it takes to keep his customers happy and to maintain that repeat customer mentality. He is extremely considerate and genuinely concerned regarding his customer’s satisfaction and the overall dealership experience. We have purchase three vehicles from this dealership, and we will definitely purchase all future vehicles from them as well. KUDOS to Leo Nerushkin for being so considerate and accommodating, to Larry Lewis for being patient and understanding, and to all the wonderful employees that assisted us during our quest to turn our unsatisfied dilemma into absolute satisfaction! We are extremely pleased customers! Thank all of you for your exceptional efforts, unconditional support, and brilliant teamwork. A+ Rating! More

I have purchased two vehicles from this dealer and felt very comfortable dealing with them as I am an older female. I always take my vehicle in to this dealership for service and trust them. Every one fr very comfortable dealing with them as I am an older female. I always take my vehicle in to this dealership for service and trust them. Every one from the sales people to the service people are always friendly and I feel like a VIP every time I come in. More

We brought our Ram in for routine service and my husband had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last year and she recognized us on the spot. After running some numbers we determined that used was going to be in the budget. Poor Joan she was even trying to work her magic to get the numbers where they needed to be and when that wasn't working Orlando was brought in to help us out. He answered our questions in a timely and courtious manner. He even walked back and forth between the used and new sides of Safford to get questions answered for us. Orlando was sincere and in no way the "cheesy" used car salesman. Thumbs up to Safford once again :) More

Be careful of offers for your used car. Know what it is worth before going in. Had used car manager offer me half the book value of my vehicle and after going back and forth he tried the old trick of stopp worth before going in. Had used car manager offer me half the book value of my vehicle and after going back and forth he tried the old trick of stopping me in parking lot to double his offer...which was still $2000 less than book. Know what your vehicle is worth and what you are willing to pay. More

My 16 year old Saturn had served me well, but it was time for us to part ways. I researched vehicles and knew what I wanted but most importantly, I knew what I could afford to pay. After going to Carmax a for us to part ways. I researched vehicles and knew what I wanted but most importantly, I knew what I could afford to pay. After going to Carmax and a local Dodge dealership in which the salesperson "fell asleep" during my test drive and when I woke him up to ask which way to turn, he told me to "keep cruisin to check out the car" aka, I need a longer nap, I dreaded going to another dealership. But Safford C/J/D of Fredericksburg, VA thankfully, changed my mind!! I called before going to the dealership to ensure if the used vehicle I found on line was still available. I spoke to Ray Perez, who was extremely professional, very personal, and just an overall great guy. From the moment I arrived at Safford, everyone I encountered was just like Ray. The vehicle I inquired about was pulled up front and was waiting for me to take a test drive. Ray was completely informed about the vehicle and just guided me through the whole process; he listened to me and helped me get the vehicle I wanted at the price I could afford. Then enters James from Finance, who showed told me he could get me a better finance rate than what my credit union pre-approved me for. I was doubtful, but he did it!! I cannot say enough good things about this dealership. Just like Ray said, you can find any car deal on line, but it's customer service when you arrive at the dealership that counts; and he was so right. GREAT CUSTOMER SERVICE, GREAT STAFF, EXCELLENT EXPERIENCE at Safford C/J/D of Fredericksburg!! THANKS RAY PEREZ, I LOVE MY JOURNEY!! Forever a loyal customer, T. Capehart More

My wife and I showed up just before closing on a Sunday (didn't realize closing time). I gave Jerry the criteria for the truck I was looking for and our price range, and he found us the perfect truck. Jer (didn't realize closing time). I gave Jerry the criteria for the truck I was looking for and our price range, and he found us the perfect truck. Jerry stayed late to do a test drive and finalize the deal. He was easy to deal with and no issues at all. After purchasing the vehicle, I realized a problem with the vehicle. Safford gave me a loaner car and made the repair with no hassle or questions. Great dealer, and based on my experience for trustworthy. More