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Safford Chrysler Jeep Dodge of Fredericksburg
Fredericksburg, VA
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,042 reviews
November 16, 2011
We purchased a 2010 FX35 from Tim in August 2011. The price on the car was good. This was a One owner with a carfax. We were coming from North Carolina so basically we were buying the car unseen except price on the car was good. This was a One owner with a carfax. We were coming from North Carolina so basically we were buying the car unseen except for pictures on web. I asked Tim, the sales person to be my eyes. Do you see any dents or problems that I should know about before we make this long drive? His reply was let me go look and I will call you back. Keep in mind we had a 3 hour drive. After about 15 minutes he called back and said there are no dents. OK we will leave work around 5:00 and we should be there around 8:00. No problem we will have all of the paperwork ready for you. This was around lunch time when we made the deal. When we arrived all of the paperwork was ready, but they were still cleaning the car. A light bulb should have gone off when the car was not ready to be looked at. We waited probably 30-45 minutes, before we could see the car. Took it for a quick test drive. Keep in mind it was now dark outside. First thing Tim showed us was the trunk. Did not think too much about that at the time. However, it now makes sense since the antennae was missing. We did not see any problems and purchased the car. As we were driving 3 hours home we could not pick up a radio station. Keep in mind this is a $37,000 car. My 2002 Honda with 200,000 miles on it has a working radio, cd, and dvd player. I thought well I'll deal with it when we get home. Next day I looked and there was NO antennae. We went to a local radio car dealer and he said he could fix for $300 so I called Tim and ask him to pay for this. He said no worries take it to the Infiniti dealership and it will be covered under the warranty. Keep in mind the closest infiniti dealer is an hour away. However, we went. Of course it was not covered under the waranty. Once again I called Tim he checked with the manager and he said go ahead and get it fixed and we will pay for it. So we called the dealership and set up time to get it fixed. Now from that quick conversation who do you think he was wanting to fix the car. Of course we ASSUMED he wanted the infiniti dealership to fix it. But we all know what ASSUMED stands for. The infiniti dealership cost $500.00. So When I faxed the invoice to Tim so that I could get reimbursed he said you said it was going to cost $300. Yes I did before you told us to go to the infiniti dealership. So we see how that went and of course I was out $200. Three weeks later we washed the car and guess what there were A LOT!!!! of dents on the passenger side that had been somehow covered up. One looked like a rock the size of a quarter had hit it. We do not drive this car every day and if this had happened while we were driving we would have noticed. We just went to a body shop and had that fixed and now we are out an additional $700 more dollars. I had read other reviews about this dealership from customers who had had bad experiences when buying used cars, but I really did not think that I was going to be one of those customers, because my car was a one owner with a good carfax. Maybe they do a good job with new cars sales, but I would not buy another used car from this dealership. I think they intentionally kept my car in the back so that we would not have the time to inspect it properly. They new we had a long drive home and we were wanting to get out of there quickly. I truly believe they tried to cheat us and I would not recommend this dealership to anyone buying a used car. I hope I don't have to spend anymore money. I've only had the car for 2 months and I've spent $900 so far. More
by mooreklm
Employees Worked With
Tim
November 14, 2011
Al Allee is a great sales person. I would highly recommend him. He took the time to understand my needs and put me in a Jeep that was the perfect fit. Great people, great deal, and most importantl recommend him. He took the time to understand my needs and put me in a Jeep that was the perfect fit. Great people, great deal, and most importantly, a great car! More
by awconrad
Employees Worked With
4, Al Allee
November 11, 2011
I have been dealing with Rob for years. Always friendly, returns calls and I like the fact that he talks to you and gets to know a little about you and your life. Always a pleasure to deal with. Liked th returns calls and I like the fact that he talks to you and gets to know a little about you and your life. Always a pleasure to deal with. Liked the service that I received with my first car and bought my second through Stafford. More
by victimofposmen
Employees Worked With
Rob Stocking
November 10, 2011
Ben made our experience so easy and great that we will definitely be back and recommend the dealership and him to everyone!! Awesome job by everyone all the way around!! This dealership has it totally tog definitely be back and recommend the dealership and him to everyone!! Awesome job by everyone all the way around!! This dealership has it totally together!! Drove off the lot with our new Jeep with everything done but the extra protection package we brought. Everyone was spot on with the whole process!!! Thank you for making the auto buying experience so great!! More
by vlbusmcwife
Employees Worked With
Ben Clarke
November 10, 2011
My family and I came into the dealership to look at the new Dodge Durango. We were lucky enough to deal with Chris who showed us the vehicles and talk us through the differences. On the way in to do a test new Dodge Durango. We were lucky enough to deal with Chris who showed us the vehicles and talk us through the differences. On the way in to do a test drive, we saw the Chrysler Town & Country in the showroom. After Chris showed us the many features it had, we decided to test drive and eventually purchase it. I appreciate that he was able to point out a vehicle that suited the needs of our growing family. In addition, he was very kind and patient with our children (ages 1 & 3), even giving them candy corn which was a big hit. Thank you so much to both Safford Dodge (which I've actually purchased my last 3 vehicles from) and especially to Chris for making this such a pleasant experience:) More
by Voyage4078
Employees Worked With
Chris Glitzos, Chris Glitzos
November 06, 2011
Had a great experience with Ben and Jeff. Would highly recommend Ben for anyone looking to buy a new or used car. We had a bad experience a week earlier during our first trip to the dealership but Ben did recommend Ben for anyone looking to buy a new or used car. We had a bad experience a week earlier during our first trip to the dealership but Ben did everything he could to make up for it. We love our new car and look forward to talking with Ben on future purchases. More
by ray821
Employees Worked With
Ben Clarke, Jeff
November 04, 2011
Awesome place. Took our car into trade up and end up getting a new car. It was great. Love the people! Everyone is friendly and goes out of their way. Great place to walk into. getting a new car. It was great. Love the people! Everyone is friendly and goes out of their way. Great place to walk into. More
by lakertsmith
Employees Worked With
Ben Clarke
November 04, 2011
The selection was very good, the staff was friendly, and I could not have been treated better by Al (the sales rep). Everything was explained to my satisfaction and I was able to purchase my new jeep relat I could not have been treated better by Al (the sales rep). Everything was explained to my satisfaction and I was able to purchase my new jeep relatively quickly (less than 2 hours from start to finish, including financing). It was well worth the drive from Frederick, MD. More
by EdwBecker
Employees Worked With
Al Allee, Al Allee
October 30, 2011
Ben was knowledgeable and quick in addressing my needs. His sales manager was likewise helpfull in getting the numbers to work for my situation. The support staff, particularly the finance officer was effi His sales manager was likewise helpfull in getting the numbers to work for my situation. The support staff, particularly the finance officer was efficient and pleasant to work with. In about an hour I drove off in my new automobile and did not have to do any additional work to follow up on things such as license plate transfer. I would highly reccomend this dealership to friends and family. Phill Deutsch More
by PhillDeutsch
Employees Worked With
Bernjamin Clarke
October 29, 2011
We were made to feel very welcome. There was no pressure or "hovering" over us. We were asked what we were interested in and not pushed into anything more. We were treated like customers, called by name, an or "hovering" over us. We were asked what we were interested in and not pushed into anything more. We were treated like customers, called by name, and were given individual attention by both Mr. Allee and Mr. Joseph. They worked with us to meet our needs. We were so pleased when we left! We even got a follow up call from Mr. Allee the next day to make sure we were satisfied. We would highly recommend that others go to Safford of Fredericksburg to purchase a car. More
by cindylynn
Employees Worked With
Al Allee and Carl Joseph, Al Allee
