Safford Honda Arlington

Our sales representative was immediately available upon arriving at the show room and proceeded to attend to our interests in a knowledgeable and understanding fashion. His willingness to take the time nec arriving at the show room and proceeded to attend to our interests in a knowledgeable and understanding fashion. His willingness to take the time necessary for us to make a decision was exceptional. Car availability and selection was exceptional. More

My first new car buying experience was great. Very professional and knowledgeable sales person. Very friendly and courteous. My every question was answered to my satisfaction. I spend less then half o professional and knowledgeable sales person. Very friendly and courteous. My every question was answered to my satisfaction. I spend less then half of the time at the dealership which I was anticipating. I will recommend this dealership to others More

I received excellent customer service! I was literally in and out of the dealer with a brand new car within 45 minutes from start to finish. They really wanted to work with me in order to ensure that I l in and out of the dealer with a brand new car within 45 minutes from start to finish. They really wanted to work with me in order to ensure that I left the dealership happy with my decision. All the staff are very friendly and very approachable. I would recommend any first time buyer, looking for a friendly, non-hassel place to give Brown's Arlington Honda a shot. More

The experience at Brown's was very satisfying. The salesman, Mr. Sher, was very helpful in laying out the options to meet my needs without being pushy. A important factor was the the trade in value o salesman, Mr. Sher, was very helpful in laying out the options to meet my needs without being pushy. A important factor was the the trade in value offered for my 2007 Accord, which was considerably more than I had been offered at other, non Honda, dealers. Finally, I sincerely appreciate the effort of Mr. Sher to locate an article I had left in the car several hours after I left the dealership. More

Just bought a new car at Browns. I had the best car buying experience I have ever had. My salesman, Peter Eliopoulos was extremely helpful and worked diligently to get me in the car I wanted at a price buying experience I have ever had. My salesman, Peter Eliopoulos was extremely helpful and worked diligently to get me in the car I wanted at a price I felt comfortable with. His knowledge and hard work made me positive that I received the best deal possible. Normally at car dealerships you feel like the salesman is trying to scam you, but not with Peter. His kindness and helpfulness surpassed any prior experiences I have had with car buying. I will be coming to Brown's for years to come after working with him. Once I picked up my car he walked me through the entire manual and even helped me set up my car with the settings I desired. Extremely helpful, polite, and professional! Thank you Peter and Brown's Arlington Honda. More

I bought a 2011 Honda Fit from Brown's Arlington Honda last June. In recent weeks, they've sent several mailings announcing express oil changes -- the mailing promises 30 minute oil changes with no appoi last June. In recent weeks, they've sent several mailings announcing express oil changes -- the mailing promises 30 minute oil changes with no appointment necessary. Nonetheless, last week I called the service department to confirm that they could service my car in 30 minutes and that I needn't make an appointment. I was assured that they could do it ("we have two express bays," I was told) and that I didn't need to schedule an appointment. I don't know the name of the service advisor who told me this. When I arrived later that day, I was told (this time by Marcos Perez) that I'd have to wait one-and-a-half hours. I pulled out the flyer I'd received in the mail and showed it to him. He claimed to know nothing about it, and suggested that if I scheduled an appointment for an early morning, I could get the oil changed in half an hour. I did that. On the day of my 8AM appointment, I showed up 15 minutes early, waited (that's fine) and promptly at 8AM I was invited to wait for the hour it would take to change the oil. ONE HOUR? I reminded the service advisor about our conversation the previous week, reminded him that he'd assured me that they could do the job in half an hour if I made an early morning appointment, and then asked why the story was different now. He took another look at his computer and suggested that my car might be finished in 45 minutes. I reminded him about Brown's advertised express service. He appeared, again, to know nothing about it, and suggested that I contact the management. I do not blame the service advisor (Marcos Perez). The problem lies much higher -- with a management that makes promises it cannot or will not fulfill, and puts programs like express service in place on paper (mailed to customers) but not in the garage. Isn't this called bait and switch? My car is under warranty, so I have no choice but to seek service from a Honda dealer. But it won't be Brown's. I understand there's one in Falls Church -- does anyone know if they are more respectable? More

He is a very professional salesman. Very concerned about customers and inspiring trust at all times. He provides all needed information without being pushy. Congratulations for a job well done! customers and inspiring trust at all times. He provides all needed information without being pushy. Congratulations for a job well done! More

It is an excellent car. It is fully loaded and very comfortable. It has tinted windows, rear view camera and comfortable seats. It is just the car I wanted. The salesman was very helpful and patien comfortable. It has tinted windows, rear view camera and comfortable seats. It is just the car I wanted. The salesman was very helpful and patient. More

We called a number of dealers about a new CRV. We weren't able to get to a dealer in person, so Brian Bergman at Brown's actually drove a CRV to our house so we could decide on a color. Great servic weren't able to get to a dealer in person, so Brian Bergman at Brown's actually drove a CRV to our house so we could decide on a color. Great service! More

This was the first new car I have purchased in my lifetime. Even though I do not have any previous purchases to use as standards, I was quite pleased with my experience. I was totally impressed by th lifetime. Even though I do not have any previous purchases to use as standards, I was quite pleased with my experience. I was totally impressed by the entire stafff at Brown's, from top to bottom. My sales representative, Peter, was friendly, knowledgeable and never made me feel rushed or pressured. Unlike many dealerships in the DC metro area that I visited, there was no attempt to pad the "out the door" price with bogus administrative charges, "market value" charges, destination fees, appearance groups, etc. I never thought buying a car would be such a breeze based on the horror stories I heard from friends and family. Definitely recommend visiting Brown's Honda, and ask to speak with Peter. More