Safford Hyundai Genesis of Springfield

Found out the issue and fixed it promptly! Clean and well stocked waiting area, wait time was acceptable and clear communication. Clean and well stocked waiting area, wait time was acceptable and clear communication. More

There was a much longer wait than normal, they couldnt do the state inspection and they didnt clean the car like they normally do the state inspection and they didnt clean the car like they normally do More

I received exceptional customer service from Catherine and the team at Safford Hyundai Genesis of Springfield, Virginia. and the team at Safford Hyundai Genesis of Springfield, Virginia. More

Great service attentive to getting my vehicle fixed and back to me as quickly as possible. Thanks for everything!!!! back to me as quickly as possible. Thanks for everything!!!! More

Very efficient. Communicated clearly. Extra information provided about my vehicle. Great job. Would take my car there again Communicated clearly. Extra information provided about my vehicle. Great job. Would take my car there again More

The service department seem to do good work. I had some issues with the service consultants. I did not receive the correct time for the completion of work. Something that was stated 3 hours took I had some issues with the service consultants. I did not receive the correct time for the completion of work. Something that was stated 3 hours took 6. Then when the car was completed did not get notified. I was on site. I had to ask for status. Called several times the mail box was full and then got hung on. Shuttled to the mall 2.2 miles away when called for a pick up crickets. Walked the 2.2 miles and no one but the initial shuttle person apologized. Not my service consultant appeared to careless. Mind you this is my first purchase for this brand. And my first interaction with this service department. This is truly unacceptably, and heartbreaking because I really like the car. I just think they could do better. I went to see the service manager but he appeared to be cutting up with a service consultant. Laughing and appear to having a good old time. Again. DO BETTER. I’m willing to to give another chance Because there was one consultant at least heard me out and checked on the car for me. I will try him next time. If that doesn’t work out I will be looking for a new service department. Really left a bad taste in my mouth. More

Peter was a pleasure to deal with. He provided me with the documentation I needed to submit to Hyundai corporate for reimbursement under the extended warranty for peeling paint on my He provided me with the documentation I needed to submit to Hyundai corporate for reimbursement under the extended warranty for peeling paint on my 2018 Sonata. More

Sayed Dawud was a great salesman. Very helpful. Went out of his way to help us. Kevin Murphy did a great job and gave us what we wanted for the trade in and gave the price that w Very helpful. Went out of his way to help us. Kevin Murphy did a great job and gave us what we wanted for the trade in and gave the price that was incorrect for the MSRP. More

Customer service is excellent and attention given while waiting for your vehicle is awesome I'm satisfied with the work done after every visit waiting for your vehicle is awesome I'm satisfied with the work done after every visit More

Experience with service manager was great. He addressed all of my concerns. I'm waiting on a call back for recall parts to arrive. He addressed all of my concerns. I'm waiting on a call back for recall parts to arrive. More