Safford Hyundai Genesis of Springfield

Safford Genesis is a totally customer-forward operation. Every member of the staff is courteous, and professional. The premises are always clean witha a welcoming atmosphere. Every member of the staff is courteous, and professional. The premises are always clean witha a welcoming atmosphere. More

Prompt customer service Excellent check in and out with quick access to shuttle sevice while vehicle was being repaired. quick access to shuttle sevice while vehicle was being repaired. More

Their Sales team was great. Terrence was very knowledgeable, and was never trying to force or create a pushy sales type of environment, on the contrary was very helpful and look Terrence was very knowledgeable, and was never trying to force or create a pushy sales type of environment, on the contrary was very helpful and looking for what we were looking for. He helped us find a good price and was a pleasure to work with him. We will happily purchase again from Hyundai Dealer because of our experience with Terrence. There are key notes/areas of opportunity for this Hyundai dealer though. This is for the team in charge of financing and completing the sales purchase and final financing process. We suggest you change the approach of how you sell the extra car insurance packages (maintenance, tech features, protection). Those are important but the Dealership pushes customers to finance those and you should present them informing why they are recommended, and explaining how the options are calculated and let the customer have time to decide which one they want or be ok if they decline. If this becomes a more informational convo both parties will win. This is the real moment where you gain a repeat customer or loose that option. Most importantly, do not default to finance them. Finally, I think you need to pay more attention how you manage the customer information. We felt very uncomfortable looking at our info going back and forth. These recommendations are mainly for the leadership/top Hyundai Dealer Management team, not their associates. They all were great! More

Friendly staff and yummy coffee machine. The service was as expected, however they did not appear to provide the complimentary light vacuum and car wash as promised. The service was as expected, however they did not appear to provide the complimentary light vacuum and car wash as promised. More

Great customer service. Very friendly and good communication. The wait tine is alright, not too bad. Very friendly and good communication. The wait tine is alright, not too bad. More

Great customer service. Napoleon was very nice, friendly, and very knowledgeable. We were very impressed with the dealership - new, clean, bright, airy. Thank you! Napoleon was very nice, friendly, and very knowledgeable. We were very impressed with the dealership - new, clean, bright, airy. Thank you! More

My experience with this dealer was amazing. Payam was attentive and answered all of my questions. Once we found the vehicle that I loved, his sales manager Nick was great. He helped me secure a Payam was attentive and answered all of my questions. Once we found the vehicle that I loved, his sales manager Nick was great. He helped me secure a great deal and Terry in Finance was great as well. 6/5 stars More

There are a lot of options, was able to find a nice one. Thank you Edwin and Terry for everything. Thank you Edwin and Terry for everything. More

This group made my wife and I feel really comfortable and at ease during the whole buying process. at ease during the whole buying process. More

Excellent customer service from the entire team Ali, Terrance and Abby, thank you kindly! I appreciate each of you! Terrance and Abby, thank you kindly! I appreciate each of you! More