Safford Hyundai Genesis of Springfield

Ot took a long time. 5 hours just to look at our radio and check that our exhaust was working correctly. Nothing was done because they couldn't find anything major. That' 5 hours just to look at our radio and check that our exhaust was working correctly. Nothing was done because they couldn't find anything major. That's ok but it shouldn't have taken 5 hours to give us that answer. 10:30 to 3:30. We were starving in the meantime. They promised us a wheel alignment because of feeling bad the next service. Not sure if we will come back. More

I came for a recall , somehow the mechanic drop my car from the lift and damaged my driver side door , yes they fixed it but my car is not the same anymore. So unprofessional, make me afraid to come there from the lift and damaged my driver side door , yes they fixed it but my car is not the same anymore. So unprofessional, make me afraid to come there anymore. More

Excellent service! Christian was friendly, efficient, and checked me in quickly. My car was ready on time! Christian was friendly, efficient, and checked me in quickly. My car was ready on time! More

This is the second vehicle I have leased from you and i've always been happy with the experience and the service and I would definitely recommend you i've always been happy with the experience and the service and I would definitely recommend you More

I was furious because I was told by an employee that there was a HUGE surcharge to use my credit card. He said he told management that this was a hardship for customers and management told him not to wo there was a HUGE surcharge to use my credit card. He said he told management that this was a hardship for customers and management told him not to worry about the customers and not make it his problem. I got it, they just want to rake in the cash. I am looking to switch dealers. The mechanic was good and fast, getting me out a lot sooner than expected, but I was upset that I have to return next month for a vehicle inspection (they could have done it then) and to get new wiper blades. Again, they could have replaced them. It's lack of communication. More

Excellent and professional He was excellent and very professional What I said should be sufficient professional What I said should be sufficient More

It was a good experience. They were able to take care of what I needed quickly They were able to take care of what I needed quickly More

4. I scheduled the appointment specifically for a recall service, called before hand to check if they had the part (they said they did), got there and waited for the service and was told after an hour they service, called before hand to check if they had the part (they said they did), got there and waited for the service and was told after an hour they couldn't perform because they didn't have the part. This was the 4th time I had the vehicle in for this recall with each time being told they didn't have the art. I would have rated much lower but the service agent really did well to find a solution by getting the part from Alexandria so they could complete the service. Good on her! More

This comment is not mostly about my last visit. It is mostly my previous experience. The last two years people I interacted with at the dealership were very unfriendly. This time I didn’t see th It is mostly my previous experience. The last two years people I interacted with at the dealership were very unfriendly. This time I didn’t see those people at the dealership, I didn’t have bad experiences. I will go again and see what I will observe and update my comments. More

Wonderful ! Everything was explained and I was in and out quickly Awesome, Knowledgeable, waiting room was clean and they had tasty snacks and a nice coffee mach Everything was explained and I was in and out quickly Awesome, Knowledgeable, waiting room was clean and they had tasty snacks and a nice coffee machine. More