Safford Mazda Alexandria

Great work, always very communicative. Ellis was very easy to reach and helpful to us. Ellis was very easy to reach and helpful to us. More

Anthony is explaining all issues and addressing all concerns throughout the repair process. Attention to detail is highly appreciated. And offered free detail work. concerns throughout the repair process. Attention to detail is highly appreciated. And offered free detail work. More

Dametrius was very helpful with scheduling an oil change and kept me updated throughout the appointment. They also did an overall assessment of my car and let me know what other work they recommended. and kept me updated throughout the appointment. They also did an overall assessment of my car and let me know what other work they recommended. More

Once you have an appointment, it usually easy sailing from there on. I have confidence in their work and have had only courteous and professional treatment while I wait for completion of their servicing from there on. I have confidence in their work and have had only courteous and professional treatment while I wait for completion of their servicing of my car. More

The service department is top notch and very professional. They are competent and can answer questions and explain what's going on with my vehicle. professional. They are competent and can answer questions and explain what's going on with my vehicle. More

I dropped my car off for routine service and safety inspection and according to the service summary both were done. Two days later I noticed that the safety inspection sticker had not been replaced and inspection and according to the service summary both were done. Two days later I noticed that the safety inspection sticker had not been replaced and expired 10/25. Expired safety inspection is a class 3 misdemeanor and can result in a fine of up to $250. I called the service department. The service representative checked and told me that an inspection had been done but for some reason the sticker was not replaced. He told me to bring the car in and it would only take a few minutes to replace the sticker. Leaving my house at 2:30 I thought this allowed enough time to avoid rush hour. When I arrived, the man at the service desk said he would see if they could generate a sticker. A few minutes later he returned to tell me that despite the fact that the service summary said that a safety inspection had been done, no inspection had actually been done. I could wait while he got someone to do the inspection, I could leave my car, or I could come back another day. Having already wasted nearly an hour, I decided to wait. The inspection took 45 minutes and I left just if time for rush hour. It took me an hour and a half to get home through an unexplained traffic jam, an accident that required a flatbed tow truck, and the usual jam at the beltway. Your error caused me to waste more than three hours. It also taught me not to trust that you have done what you say you have done. By the way, have you ever reviewed the service video that you sent me? The audio is totally unintelligible. You ask me to rate someone in the service department. I do not recall a name but I did receive an email from someone named Chas who does not appear on your list. More

The customer service was five star quality. I'll definitely be back again for services. I'll definitely be back again for services. More

Service advisor Scott was fantastic. The service and communication were both great. He got me out at a reasonable cost in less than two hours. Awesome job! The service and communication were both great. He got me out at a reasonable cost in less than two hours. Awesome job! More

Everything an auto service experience should be, but rarely is. Dametrius Watkins was friendly, helped us quickly, kept us informed of the car's status during the afternoon, and got everything done ahea rarely is. Dametrius Watkins was friendly, helped us quickly, kept us informed of the car's status during the afternoon, and got everything done ahead of schedule. He was honest about what needed to be done and did not try to sell work we didn't need. I really appreciated his professional attitude and would definitely ask for him again in the future. More

very friendly Sandra was very friendly and answered all my questions and concerns, also the video I received from the mechanic was very clear. my questions and concerns, also the video I received from the mechanic was very clear. More