Safford Mazda Alexandria

It was very easy and efficient. I scheduled an appt in advance and upon my arrival they were able to take my car back. Kept me up to date on the status and repairs needed and addres I scheduled an appt in advance and upon my arrival they were able to take my car back. Kept me up to date on the status and repairs needed and addressed it seamlessly. More

Excellent service Got the work done in a timely manner and loved the car cleaning. and loved the car cleaning. More

Everyone there especially Angela helped making my car purchase easier. Inwoukdnt have gone there twice in one year to purchase a car if I didn't think they were fair. purchase easier. Inwoukdnt have gone there twice in one year to purchase a car if I didn't think they were fair. More

They have a lack of transparent pricing. For the estimated work, which was ALL they performed, they charged 28.5% more than the estimate I was given. They have a required 8% shop charge on A For the estimated work, which was ALL they performed, they charged 28.5% more than the estimate I was given. They have a required 8% shop charge on ALL repairs, but do not show that in the estimate, nor do they show taxes. We speak with our retail dollars and my wallet says they will get less of our business and be asked to provide a transparent estimate. More

They were able to fit me in when my car wouldn't start and were able to quickly identify and fix the problem and were able to quickly identify and fix the problem More

Efficient service and great customer service. Efficient service and great customer service. In addition, Sandra looked for discounts that can be used towards my service. I already paid into the f Efficient service and great customer service. In addition, Sandra looked for discounts that can be used towards my service. I already paid into the free oil change and filter service when I purchased my Mazda CX30 back on 07/29/2022. More

Sondra Bonilla is top notch. Always professional, personable and makes me feel that I am the most important customer. The best. Always professional, personable and makes me feel that I am the most important customer. The best. More

Sandra was wonderful, very attentive, and kept me informed about my vehicle the entire time. I so appreciated having someone pick me up from my home when my car was ready. informed about my vehicle the entire time. I so appreciated having someone pick me up from my home when my car was ready. More

Poor communication about the issues with my car, on multiple visits. This review could have been avoided if a caring, knowledgable person was able to address my concerns immediately within the first 20 multiple visits. This review could have been avoided if a caring, knowledgable person was able to address my concerns immediately within the first 20 minutes of my first visit. Instead, it was dragged out over weeks and multiple visits. I did not feel listened to. I did not feel valued as a customer. I never felt like I got an honest answer that showed a modicum of empathy; they just wanted to move me along. Even when Anthony Gonzalez finally offered me a solution, he was demeaning, saying "You just need to read the owner's manual." (And I'll note, his solution is not listed in the owner's manual). More

Was able to schedule an appointment for the next day when I called. Took a few hours to get my car back and was able to leave. I called. Took a few hours to get my car back and was able to leave. More