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Safford Mazda Alexandria

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.7
482 Reviews
As you set out looking for your next new Mazda or used car, you'll want to shop at a place that's all about the community and great value. That's just what you'll find at our Alexandria, VA Mazda dealership, where we're all about our Buy Happy Philosophy and a dedication to helping with important causes and events around northern Virginia. Get in touch today and see how we can lead you to a great deal on the perfect new Mazda model or used vehicle, complete with Buy Happy benefits. While we have a focus on providing the new and used vehicles and parts and service offerings that we're known for. But along with those typical expectations from our Alexandria dealership, we go much further. That's what our Buy Happy Philosophy is all about. Ensuring you wind up with the car you want, at the price that works best for you and with an easy shopping experience is what we're known for. Your purchase also includes perks through our Buy Happy program, especially for pre-owned cars. A three-day exchange policy, price match guarantee and extended warranty coverage, among other perks, all give you extra value when buying used here. Meanwhile you'll also get some free offerings at our service center with your purchase. Along with our Buy Happy Philosophy, we're also known for being a proud sponsor of many community events and organizations. You'll certainly see our name during the busy holiday season when efforts are needed for the less fortunate, while we also support school-related activities, youth sports and more all year round. See how you can get involved by visiting us in Alexandria today. Head on over to Safford Mazda Alexandria today to learn more about the Buy Happy Philosophy we're so proud to offer and to see what else we have going on.
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7400 Richmond Highway

Alexandria, VA

22306

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Showing 482 reviews

October 19, 2025

Great service and on time start—was a little long but I came on a busy day. More

by Sunday34Bay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 20, 2025 -

Safford Mazda Alexandria responded

Thank you for your feedback! We appreciate your understanding of the busy day and are glad to hear that you received great service at Safford Brown Mazda Alexandria. We always strive to provide timely service and look forward to assisting you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

October 19, 2025

Slow service, they offer a shuttle but make it hard to use. If using one of their own coupons, be prepared for them to take on extra fees and make it impossible to find out how if any coupon was really a More

by ALLENSHARVEYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Oct 21, 2025 -

Safford Mazda Alexandria responded

Thank you for sharing your experience, Allen. We understand that timely service, clear access to shuttle options, and transparency around coupon use are important parts of the customer experience. At Safford Brown Mazda Alexandria, feedback like yours helps us review how these details are communicated and handled during a visit. Feel free to connect with us directly if you'd like to continue the conversation or provide additional details. Ensuring your satisfaction is our priority. Sincerely, The Team at Safford Brown Mazda Alexandria

October 19, 2025

Work is done well. The video diagnosis is useful. Lorenzo is an excellent customer service manager More

by RWHFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo 5 stars
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Oct 19, 2025 -

Safford Mazda Alexandria responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2025

Appreciated the prompt professional service along with the diagnosis of the issues. Dametrius conducted the coordination of the service with great communication. More

by casey.w.burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dametrius
Report | Print
Oct 19, 2025 -

Safford Mazda Alexandria responded

Thank you for choosing Safford Brown Mazda Alexandria. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 18, 2025

Very pleasant. Provided a loaner car. I had a leak from the moonroof. They repaired it and even held car for a few days to let it dry out. More

by Marypound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Bonilla - 5 stars
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Oct 18, 2025 -

Safford Mazda Alexandria responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Mazda Alexandria to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2025

Excellent work and customer service, They are always available for any questions and are really professional More

by JAVIROZTT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Bonilla
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Oct 18, 2025 -

Safford Mazda Alexandria responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Mazda Alexandria, we look forward to having you as a valued customer for many years to come!

October 18, 2025

Anthony is exceptional. He was very friendly, easy to work with, and played no games. The dealership staff as a whole were very accommodating and ensured I received the best More

by nimamehri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales managers were fantastic
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Oct 18, 2025 -

Safford Mazda Alexandria responded

Here at Safford Brown Mazda Alexandria, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 18, 2025

Working with Sandra with very smooth and easy. 10/10 will recommend. She will be my Mazda advisor for life! More

by JAYNOLINARES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ha Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2025 -

Safford Mazda Alexandria responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Mazda Alexandria to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2025

I was surprised to see the dealer added the credit card fee to the bill. More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Scott
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Oct 19, 2025 -

Safford Mazda Alexandria responded

Thank you for your feedback. We appreciate you bringing this to our attention. At Safford Brown Mazda Alexandria, we strive to be transparent with all fees. If you have any further concerns or would like to discuss this matter, please feel free to reach out to us directly. We value your input and hope to assist you again in the future! Sincerely, The Team at Safford Brown Mazda Alexandria

October 18, 2025

I would have liked more proactive communication from my service advisor. I had to reach out constantly for updates More

by Lauren.hall2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Oct 19, 2025 -

Safford Mazda Alexandria responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lauren, feel free to contact us at your convenience.

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