Safford Mazda Fairfax

Very helpful employees and quick service The service representative that helped me was very courteous and knowledgeable. representative that helped me was very courteous and knowledgeable. More

She was knowledgeable. She was patient and understanding of my problem. She was an amazing advisor She was patient and understanding of my problem. She was an amazing advisor More

Awesome, as always. The Service Department personnel are the epitome of professionalism. Consistently the best. The Service Department personnel are the epitome of professionalism. Consistently the best. More

Yesterday my wife and I stopped into the dealership for a routine oil change and tire rotation. Despite this place trying to take advantage of us at every turn since purchasing the car 5 years ago, my wife s routine oil change and tire rotation. Despite this place trying to take advantage of us at every turn since purchasing the car 5 years ago, my wife still had a free oil change from when she bought the vehicle. As expected, they came to us with a million other "urgent issues" when all we wanted was our routine service. Usually its 75 dollars for an air filter, or something. However, this time we had a legitimate issue. Our spare key fob was malfunctioning. It would lock and unlock, but wouldn't register the proximity needed to start the vehicle. We mentioned all of this to them when dropping the keys off. After a few hours we recieved a message explaining that it would cost 650 dollars for a new fob. 200 dollars in a diagnostic fee, and another 450 for the fob itself. We expressed our frustrations and denied the service. We were still charged the 200 fee to tell us what we already knew. As far as we were concerned, at that point, we were paying 200 dollars to never have to step foot in the establishment again. Fast forward to this afternoon, I decide to do a quick Google search on known issues with the key fob. The first thing I read suggested pressing the lock button 4 times and holding it. Sure enough, it completely fixed our issue. What exactly did we pay 200 dollars for them to do? Lesson learned. Google to see if your problem is an actual problem before mentioning it to the den of wolves selling snake oil at Safford Mazda Fairfax. This establishment is an embarrassment, and we will never be returning. More

I had an excellent experience buying my car at Mazda. JACKSON KING, the salesman, was professional, knowledgeable, and genuinely cared about making sure I found the right vehicle—not just making a sale. JACKSON KING, the salesman, was professional, knowledgeable, and genuinely cared about making sure I found the right vehicle—not just making a sale. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. There was no pressure at any point, which I really appreciated. If you’re looking for a great car-buying experience, I highly recommend asking for him at Mazda! More

Good Service Good Service by employees and built correct for quick accessible service liked the experience service for quick accessible service liked the experience service More

The service department is unreachable! I had to drive there in person to schedule an appointment for a part that was ordered and already had arrived...the person Jerome was extremely rude I had to drive there in person to schedule an appointment for a part that was ordered and already had arrived...the person Jerome was extremely rude and unwilling to work...very bad customer service..unaware of how much would it take for a part to be replaced...however KUDOS to Seth who take care me once I came back for the repair. More

Best sales and service department I have encountered. Over the years, I have owned a good number of cars and had my vehicle serviced at other dealerships. I now own a Safford Mazda and could not be happ Over the years, I have owned a good number of cars and had my vehicle serviced at other dealerships. I now own a Safford Mazda and could not be happier with the service, the timing, the attention to details and the overall courtesy. I have recommended your company to many of my friends and colleagues. Thank you for the excellent service you provide. Anna Greves More

I purchased my Miata several years ago when it was Brown Mazda. Experience was delightful, very respectful, etc. Bought the car same day! While still Brown's I had all my service done at this Fairfax loca Mazda. Experience was delightful, very respectful, etc. Bought the car same day! While still Brown's I had all my service done at this Fairfax location -- excellent. After Safford purchased Brown, I called several times to replace all my tires. NO ONE returned any of my calls. So I went elsewhere for the tires and future service. I was very disappointed with the opposite customer service. I also suggest you have both outside and inside directional signs for your Parts Department. Sign only says" sale, service". The Parts Dept appears to be hidden-- and is. Customer service reigns-- please find it again!!! More

I recently had the pleasure of purchasing a vehicle from your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughou your dealership, and I wanted to take a moment to share my experience. Roger, the sales specialist who assisted me, was incredibly patient throughout the entire process. He clearly knows his cars well and took the time to answer all of my questions without any pressure. His professionalism and knowledge made a big difference in helping me feel confident in my purchase. I also want to recognize Manager Pete, who went out of his way to work with me on pricing. He was upfront, helpful, and genuinely tried to find a deal that fit within my budget. Thanks to his efforts, I walked away with a great car at a great price. Overall, the entire experience was smooth and positive. I truly appreciate the customer service from both Roger and Pete, and I would highly recommend this dealership to anyone looking for a quality vehicle and excellent support. More