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Safford Mazda Fairfax

Fairfax, VA

Overview
Employees
Reviews
Vehicles
4.1
146 Reviews
At Safford Mazda Fairfax, the experience is designed around you—from the moment you arrive to the moment you drive away. Our new Mazda Retail Evolution showroom was thoughtfully built to feel open, welcoming, and transparent, creating a more relaxed and personalized way to shop for your next vehicle. With a large selection of vehicles stored in our multi-level on-site inventory garage, you’ll have access to the models you want—like the Mazda CX-5, CX-50, and CX-90—without the typical delays or guesswork. Our team is here to guide you through a seamless, pressure-free process, whether you're just beginning your search or ready to take the next step. It’s all part of our commitment to delivering a more connected, refined, and truly enjoyable Mazda experience.
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10570 Fairfax Blvd

Fairfax, VA

22030

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Showing 146 reviews

October 12, 2025

This dealer service department is on point. I received my rental and they serviced my car. Even did a hand wash because I don’t do drive through car washes. My service advisor kept me informed More

by Rhboney757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and the young man who checked me in was very nice.
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Oct 12, 2025 -

Safford Mazda Fairfax responded

Thank you for your review! I'm happy to hear that you had a great experience with our service department at Safford Brown Mazda Fairfax. It’s wonderful to know our team kept you updated throughout the process and that you enjoyed the extra touch of care with the hand wash. We look forward to serving you again soon! Trey Rodgers, General Manager

October 11, 2025

Jake was the initial contact after my inquiry about ceramic coating. David was the service desk advisor who was my face to face interaction. He was fully aware of the reason for my visit, so Jake made More

by CONRADREYNOLDS
Recommend Dealer
Yes
Employees Worked With
Jake & David
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Oct 12, 2025 -

Safford Mazda Fairfax responded

Thank you for your wonderful review, Conrad! I am thrilled to hear about your positive experience at Safford Brown Mazda Fairfax. It's great to know that Jake and David provided excellent service and ensured a smooth process for your ceramic coating inquiry. We appreciate your kind words and hope to see you again soon! Trey Rodgers, General Manager

October 09, 2025

I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad More

by operales67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack MacLeod
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Oct 13, 2025 -

Safford Mazda Fairfax responded

Thank you for your feedback. I understand your frustration regarding the communication difficulties you've experienced while trying to reach Safford Brown Mazda Fairfax for service on your 2025 Mazda CX-90. Your experience is important to us, and I encourage you to contact us directly at our service department to discuss your concerns further. I appreciate your input, and we are committed to improving our customer service. Trey Rodgers, General Manager

October 09, 2025

Always a great experience at my local Mazda dealer. They are efficient, patient, and so helpful. Special thanks to Michael for all his help in getting my car tuned up. More

by TRACEYBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Oct 09, 2025 -

Safford Mazda Fairfax responded

Thank you for the review, Tracey! I appreciate your feedback and am glad to hear that you always have a great experience at Safford Brown Mazda Fairfax. I am happy that Michael could assist you with your car's tune-up. We look forward to seeing you again soon. Trey Rodgers, General Manager

October 08, 2025

Jason A. was very knowledgeable about Mazda vehicles and he helped me find the perfect car, keeping in mind what I told him I was looking for. Jason in financ More

by hunterkendall17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Argueta
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Oct 09, 2025 -

Safford Mazda Fairfax responded

Thank you for your wonderful review, Hunter! I'm delighted to hear that Jason was able to assist you in finding the perfect Mazda vehicle tailored to your needs. It's great to know that both he and the finance team made your experience exceptional. I appreciate your recommendation, and we look forward to welcoming you back to Safford Brown Mazda Fairfax in the future! Trey Rodgers, General Manager

October 08, 2025

easy to make appointment, very good communication before and during. Fast service and comfortable waiting area. More

by tom110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIchael
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Oct 08, 2025 -

Safford Mazda Fairfax responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 08, 2025

I like how they have videos and explain any issues with your car. Typically the service is fast and the employees are nice. I appreciate how they go the extra mile for customers. More

by paynelvalerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jadyn and Olivia
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Oct 08, 2025 -

Safford Mazda Fairfax responded

Thank you for your feedback! We truly appreciate your kind words about our video explanations and the fast service at Safford Brown Mazda Fairfax. Our team always strives to go the extra mile for our customers, and it’s great to hear that you noticed. We look forward to seeing you again soon! Trey Rodgers, General Manager

October 07, 2025

Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... More

by seanrekrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glen Durham, Somchai Charucksiri, Amy Jandhyala, Scott Stofko, Jack MacLeod, Richard Faatz
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Oct 09, 2025 -

Safford Mazda Fairfax responded

Thank you for sharing your feedback with us, Sean. I appreciate your kind words about our staff at Safford Brown Mazda Fairfax, and I understand your concerns regarding the diagnostic fee and the overall pricing for services. Our goal is to provide transparent and reliable service, and we value your input as it helps us improve. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us directly. I hope we get to have the opportunity to serve you better in the future. Trey Rodgers, General Manager

October 07, 2025

Your service department charges a fee under “ document retention “. This is totally unheard of & absolutely wrong . The manager of the service department, upon hearing my dissatisfaction , suggested that More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 07, 2025 -

Safford Mazda Fairfax responded

Thank you for this feedback, Anthony. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 06, 2025

Thorough, efficient, and honest My experience was good feom beginning to end. Quick drop off and courtesy car process. Quickly received an analysis of recommended services followed by a call from David to More

by A.NUNLEY
Recommend Dealer
Yes
Employees Worked With
David Lopez
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Oct 06, 2025 -

Safford Mazda Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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