Safford Mazda Sterling

BEWARE! I'm sure most customers understand that the "Buy Happy Price" you see online is just a way to get your attention. But when the Sales Manager provides I'm sure most customers understand that the "Buy Happy Price" you see online is just a way to get your attention. But when the Sales Manager provides a "price out the door" on the new car, you should be able to believe him, right? "Buy Happy Price" Game. This is how it's played if you are trading your old car to make the deal. The customer is given the impression that you are working two deals: 1. Trade-in price for your old car. 2. Buying price of the new car. The way Brown's Dulles Nissan works it. 1. The give you the usual low-ball dealership price on your old car. 2. The make you BELIEVE you are getting an "out the door" PRICE on the new car. Let's say the new car's "buy happy price" or the "sales manager price" is $25,000.00. Then you are trading-in your old car for $25,000.00 and you have equity of $5,000.00. As the customer, you logically believe that you will be FINANCING $20K, right? Watch what Brown's Dulles Nissan does at this point....they return to the retail price of the new car, add and subtract fees, and baffle you with the paperwork shuffle. Then use the trade in value of your old car to get you to an "out the door" FINANCING price of $25K (not the PRICE of the new car as you were lead to believe). Wait a minute, what happened to my trade-in value (well it's rolled into the deal - as expected, but shouldn't that deal be from my "buy happy price/sales manager price" vs. the retail price of the new car that was never really discused?) The customer believes they are working two deals (old car/new car) and will be financing the difference. Brown's Dulles Nissan turns it to "out the door" FINANCING, not "out the door" new car PRICE. BUYER BEWARE! You are there for hours as usual when buying a car. You start to get tired. You WANT to trust them. DON'T. If something doesn't feel right, STOP. Even better - Walk out. Don't play the "buy happy game" - trust me, it's not worth it. I love the car, but essentially paid a price I never would have agreed to if I had REALLY understood the game. More

Nothing less than Exceptional I have been using Brown's Nissan Dulles for at least 8 years now. The reason I have used and stayed with this company boils down to one person who ha I have been using Brown's Nissan Dulles for at least 8 years now. The reason I have used and stayed with this company boils down to one person who has always been extremely courteous, professional, and helpful. From routine to surprises (bolt in my brand new tire!), Terry Willison has facilitated excellent results. I know that the service team is wonderful but Terry is my go-to guy. He is knowledgeable and even-keeled with a straight forward approach. I cannot recommend working with him enough. He even talked to me when I was crying because my car died and helped me figure out what to do next. I highly recommend using Terry Willison as your service manager. More

Good experience Will Weaver gave me great no pressure help with finding a new car. Happy with the experience and I am glad it was so quick. Will Weaver gave me great no pressure help with finding a new car. Happy with the experience and I am glad it was so quick. More

Great deals !!! I just bought a car yesterday at this dealer the sales man was very nice and was looking to help us at all times his name is Abdul Midelbi when people I just bought a car yesterday at this dealer the sales man was very nice and was looking to help us at all times his name is Abdul Midelbi when people treat you in this way everything is more easy I really recommend this dealer . More

1st SUV Purchase was a Pleasure :-) My first purchase from this dealership, and I would definitely buy from here again! The GM was open to fair negotiations so we were able to strike an My first purchase from this dealership, and I would definitely buy from here again! The GM was open to fair negotiations so we were able to strike an equitable deal rather quickly. Mr. Idelbi, our salesman, went out of his way to assist us and treated us with the utmost of respect. When I went the following day to pick up my new car, he was there to assure me that everything was in the car, down to the last detail (mats, lug nut lock, spare tire, etc.), and insisted I phone him if I should require anything. Cody's wit and witicism helped to make the financing enjoyable. Overall, an 'upscale' car buying experience that was virtually painless. Thank you! More

New Car Purchase Will listened while I explain what I was looking for in purchasing a car. He was very friend, courteous and very knowledgeable when it came to the ty Will listened while I explain what I was looking for in purchasing a car. He was very friend, courteous and very knowledgeable when it came to the type of Nissan car details. When working with the finance person (Cody) I left that he was working to get me the best financing deal. More

Buy Happy!! My 3rd car from this dealership and my experience was great!! I came back due to my experience with my salesperson Will Weaver. He provided great ser My 3rd car from this dealership and my experience was great!! I came back due to my experience with my salesperson Will Weaver. He provided great service when we bought our Murano and I thought of him when I came back into the market for a new car. No disappointments and I got the car and the color I wanted!! More

Great Service! Handled me with class and fairness, with a friendly attitude! Will Weaver "weaved" his magic and the sale was a very pleasant experience! Great guy, Handled me with class and fairness, with a friendly attitude! Will Weaver "weaved" his magic and the sale was a very pleasant experience! Great guy, great dealership! More

Quick and Easy I took my son in to buy his first car (Nissan Sentra (NISMO)) and after searching all the dealerships in the DC area, we settled on Browns Dulles Niss I took my son in to buy his first car (Nissan Sentra (NISMO)) and after searching all the dealerships in the DC area, we settled on Browns Dulles Nissan because they had the lowest advertised price. We worked with Will Weaver. Will did a great job helping him through the process and before we knew it my son was driving away in his new car. More

Great professionals, not pushy let me take my time with a d Walked in to look at a jeep will got me the keys in the first 5 minutes walked out in less then 35 minutes later with a new jeep and a killer deal. Su Walked in to look at a jeep will got me the keys in the first 5 minutes walked out in less then 35 minutes later with a new jeep and a killer deal. Super professional would recommend him to all my friends. More