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Misleading, or Deceptive, Advertising (BEWARE) First of all, I am a new car purchaser from Brown's Dulles Nissan, so I probably expected a little better treatment for a buyer that has already given First of all, I am a new car purchaser from Brown's Dulles Nissan, so I probably expected a little better treatment for a buyer that has already given them much profit. I found a used vehicle for my daughter on the Brown's Fairfax Nissan website for $9,994. I found that exact same vehicle on the cars.com website for $9,994 (by the way, the Kelly Blue Book based upon age, mileage, features, etc was $8,300 not taking into account the accident that the vehicle had been in). I initiated contact with Brown's Dulles Nissan in order to hopefully get a best price. They (Mario) advised me that for "ME" they would discount the car by $1,000 to $9,994 (huh?). Was Mario telling me that "just for me" (a previous new car purchaser from Brown's) that I could purchase the car for the published price. Is this deceptive advertising (two different prices at three different websites)? Is it a Brown's practice to offer a vehicle to potential buyers at different published prices and the buyer has the responsibility to search for there lowest PUBLISHED price? Also the cars.com website had the carfax report that the vehicle had been in an accident, ironic that neither one of the Brown's websites offered up that information. More

Shop Elsewhere Dishonest mechanics and rude sales department. The transmission in my 2013 brand new Altima failed within a year of purchase. They "repaired" the tran Dishonest mechanics and rude sales department. The transmission in my 2013 brand new Altima failed within a year of purchase. They "repaired" the transmission but it's still driving roughly and jerks unpredictably. Browns refuses to admit that my car is broken and unsafe, and refused to buy the car back unless I trade-in for another one of their cars. Browns made life miserable for the past 8 months of my life. Currently looking to sell the car elsewhere. Just a warning for other consumers, not a complaint. Don't buy a car here!! More

HORRIBLE customer service and dishonest I came in earlier today to buy a $107k Nissan GTR. So, not exactly your normal transaction at a Nissan dealer. The customer service was absolutely cra I came in earlier today to buy a $107k Nissan GTR. So, not exactly your normal transaction at a Nissan dealer. The customer service was absolutely crap. The sales manager met with me once, and then I basically never saw him again. Instead, he left the Asst Manager to deal with me. The Asst Manager was eating his lunch and talking to me with a mouth full of food while trying to get my information. REALLY? This is the guy who is going to sell me the car? The guy was rude the entire time. Excuse me for expecting some good service when I'm there to buy your flagship car. I was attempting to trade in my current GTR, but they never once got my keys or did a thorough check of my car before giving me a trade-in value. How does that work? How can you tell me what my car is worth if you never even opened the door? When the Asst Manager came back, he literally throw the piece of paper on the table with the information and walked away. At this point, I was pissed. You would think, that someone would sit down and walk you through everything. Nope. He dropped the piece of paper and left. But here's the best part. When I called a few days ago, the sales manager gave me a price on the new GTR. But when I asked them their best price today, they had the xxxxx to actually INCREASE the price from 2 days ago! This is dishonest. After a few minutes he came back. We talked for a minute and I walked out. I don't want to deal with a dealership with this kind of poor customer service, when I'm there to buy such an expensive car. And then to increase the price of the car? HORRIBLE. I would avoid this dealership. More

Absolutely wonderful We were met in the lot and immediately helped. Our salesman, Sherman Henderson, answered all our questions and was with us through the entire process. We were met in the lot and immediately helped. Our salesman, Sherman Henderson, answered all our questions and was with us through the entire process. It was Sunday afternoon, they were busy but not an employee there walked by without asking if we had been helped. The process was very relaxing. I highly recommend this dealership. More

They said they would get me back in a Murano and they did! They are the nicest people and the best place to buy a car. They worked with me to get the Murano with the options I wanted. I will definitely be bac They are the nicest people and the best place to buy a car. They worked with me to get the Murano with the options I wanted. I will definitely be back when i buy my next Murano! Steve More

Excellent Buying Experience!! The best car buying experience I have ever had! I will definitely recommend this dealership to everyone I know that is in the market for a new car. The best car buying experience I have ever had! I will definitely recommend this dealership to everyone I know that is in the market for a new car. More

Purchased 2014 Nissan Versa S Plus 3-29-14 I recently bought a 2014 Nissan Versa S Plus from Brown's Dulles Nissan. It was one of the worst car buying experiences ever. Especially after the fac I recently bought a 2014 Nissan Versa S Plus from Brown's Dulles Nissan. It was one of the worst car buying experiences ever. Especially after the fact. I went in expecting to get scammed and they did not disappoint on that. They list their cars on their website with the MSRP and their internet price. When you go to the dealership, they tell you the internet price is the price. In my case under 12K. Not bad for a brand new car. When I asked the salesman for the out the door price, and how we reached that number, I was presented a piece of paper with the internet price, the out the door price and he had hand written the additions to the internet price to reach the out of door price. The additions started with a $895 new car prep and dealer installed options charge. This is a very basic vehicle with the only dealer installed options being cheap carpeted floor mats and trunk mat. So, for them to detail the car, plug it into a computer and check the systems and install floor mats that couldn't have cost them over $50, I'm paying $895 and being told it is a charge on all new vehicles. Next I was told the price included WV sales tax. That's expected, WV being my home state. Next was a $100 charge for title and registration fee. Also expected. Then a processing fee of $489 and some other fees to the tune of $2825. Pretty steep, but not totally out of line for a brand new car. So we agreed on the price. Next we moved on to the finance department. Somehow in the finance department the price jumped another $200 and the finance person could only explain by saying it may be a buy down on the interest rate. $200, not a big deal. So we continued. Now I pick up the contract to read it and as soon as I do, in walks another woman that starts asking me questions. I still don't know who she was. Possibly the finance manager. I set down the contract, because I can't concentrate on what I'm reading. She leaves the office and the finance person starts going over the title and registration paperwork. As soon as I pick up the contract to read it again, here comes this other woman again. Walks in and starts talking to me again. This happened 4 or 5 times. Everytime as soon as I would pick up the contract to read it. I didn't realize it at the time, but I believe her job was to distract me from reading the contract. In any case, I signed the contract and didn't even realize until I called my insurance company two days later, that the price on the contract had jumped another$1000 and then my down payment and “customer cash back” was applied to exactly $1000. I was also charged WV sales tax on the final price, when it was supposed to be included in the final price. I was also charged the $489 processing fee after the final price, when it also was supposed to be included in the final price. I told my insurance company who the lean holder was and insured the vehicle. That day after I insured the vehicle, I start getting phone calls from a finance company that I have never heard of, telling me they are financing my new car. I also start getting phone calls from someone saying they work at the dealership and need to ask me some questions. The problem with that is, they weren't pronouncing the name of the dealership correctly. I called the dealership and the sales manager was unavailable, so I spoke with the finance manager. I was told that the company that called me was indeed the company that financed the car and that I had to talk to the sales manager about the other phone calls and any pricing concerns. So far the sales manager, Jad, has not been available or returned any phone calls over a week later. I did talk to a sales manager, Andrew, who argued with me that the sales tax and other fees were not included in the price, but he would not review the papers in the sales folder. Naturally, I was not given copies of about ten papers in that folder and I totally expect the piece of paper explaining the selling price to disappear from that folder. In the end he told me that he did not handle the sale and that Jad would have to handle this and would call me back. I have called aski8ng to talk to Jad several times and he is never available and doesn't return calls. Finally, after driving the car home, I notice what looks like the paint is pealing on the edge of the hood and trunk of the car. (white car). I check it out and find that it is the plastic from the manufacturer that has not been fully removed and there are yellow crayon marks inside all of the door jambs. I paid $895 to have those removed.. Very poor attention to detail by the so called new car prep team. More

These guys are the best. They stand behind their work! Customer service is #1 priority You won't be disappointed!! Highly recommended..see for yourself Customer service is #1 priority You won't be disappointed!! Highly recommended..see for yourself More

My name is Hani ,I bought a used Nissan 2005 Xterra, the costumer service was great. But what I want to highlight is Lauirie Bain, She was supper helpful, very supportive, kind and true human. She helped m costumer service was great. But what I want to highlight is Lauirie Bain, She was supper helpful, very supportive, kind and true human. She helped me like an angel from the sky. Honestly, I did not meet any person during my life like her. there is no limit to her humanity and help. I do not know what to write for her in order to give her a correct words, but I feel I will never be able to explain in writing how much she is a supper helpful angel. Laurie Thanks a Lot. You own me and my family a huge favor. More

This is the second time I purchased a new Nissan Murano from Brown's Dulles Nissan. Both times the experience was great. The sales staff were superb, located the exact vechicle I wanted, and had it deliv from Brown's Dulles Nissan. Both times the experience was great. The sales staff were superb, located the exact vechicle I wanted, and had it delivered in a few hours. Special thanks to them. The financing experience was even better. Both Ms. Laurie Bain and Ms. Jessica Haskins made the financing experience pleasurable and saved me a ton of money. I received the best interest rate available on today's market and, as a result, I was able to purchase a number of extra warranty services that would have cost another $2,000. I am very pleased with the overall sales experience at this dealership. I don't believe that anyone who would write a negative review for this dealership could have been pleased anywhere else. More