Safford Mazda Sterling

After searching for months I finally got my first car! I knew right after I talked on the phone with my sales associate Ivan that I was probably going to buy a car from him! He was nice enough to go outside knew right after I talked on the phone with my sales associate Ivan that I was probably going to buy a car from him! He was nice enough to go outside and check the car out for me, looking for any scratches or dents. He reported quite accurately that there were very few or minor cosmetic issues! Finally a car salesmen that doesn't try to hassle you or lie! I absolutely loved my experience, so much so that I named my car after my amazing salesman! Thank you Ivan! More

I am a veteran who decided to do business with Brown's Dulles Nissan on Veteran Day. The service I received was far less than satisfactory and expected as a veteran. First of all the representat Brown's Dulles Nissan on Veteran Day. The service I received was far less than satisfactory and expected as a veteran. First of all the representative that I dealt with name Ben had a title that says sales manager, but service was merely of a sales representative and only after being passed around to a few more inexperienced reps I came to the realization that the entire staff lacked customer service and professionalism. The price I received $1800 more than we originally agreed upon after hours of back and forth with questionable management team. We finally got the price right only to begin negotiations all over again with the financial representative which acted surprise about the numbers and term of the deal. After hours of negotiation and pure frustration my wife walked out.... More

The buying process was OK, no real problems. Our salesman was nice and they did go the extra mile in many ways during a stressful time. Thank you. salesman was nice and they did go the extra mile in many ways during a stressful time. Thank you. More

A very well managed operation. At every level of the interaction, every employee was extremely attentive, knowledgeable and polite. The General Sales Manager was very engaged throughout the process, an interaction, every employee was extremely attentive, knowledgeable and polite. The General Sales Manager was very engaged throughout the process, and the truly exceptional finance director made finalizing the purchase a very pleasant experience, which is not how I recall past vehicle purchases. We left the dealership (with our new vehicle) feeling that we were treated fairly and fully understanding each and every "bell and whistle" on the new car. This is a consumate group of professionals who sell you a product in the manner that it should be done for such a large investment. More

Thanks Brown’s Dulles Nissan for a pleasant used car buying experience, from the driver who picked me up from my home to the financing. Speaking of financing, I was pre-approved and thought I had a goo buying experience, from the driver who picked me up from my home to the financing. Speaking of financing, I was pre-approved and thought I had a good rate for my situation but Jessica was able to find local financing that was 5 points lower. I would recommend this dealership as I have been totally satisfied. More

Browns Dulles Nissan = Terrific!! Excellent service. The Browns Dulles Nissan = Terrific!! Excellent service. The buying process was very easy. The Manager Jad was very nice and gave me all the info I neede Browns Dulles Nissan = Terrific!! Excellent service. The buying process was very easy. The Manager Jad was very nice and gave me all the info I needed. William Made this my best new car buying experience ever. I'm happy to recommend this dealership based on my great experience with both Jad and William. Thank you both & I will buy here again!!! More

I have leased either four or five cars from this dealership. All were Muranos except the most recent. On the last sales transaction, I leased a Rogue, primarily for fuel economy. I am hard press dealership. All were Muranos except the most recent. On the last sales transaction, I leased a Rogue, primarily for fuel economy. I am hard pressed to find any real fault with the dealership on this deal. The one complaint I had was that, after stressing that fuel economy was a key objective, the sales rep never bothered to tell me that the Rogue takes regular fuel. Maybe that should have been obvious. No harm done. I do miss Patrick Hall. He was great to deal with. I think he was promoted to another Brown's dealership. Laurie Bain contacted me about this transaction, and demonstrated excellent customer service, working to make sure I remained a happy buyer. More

I'd like to single out Laurie Bain -- Customer Service Rep. Laurie was extremely helpful and provided a lot of useful information. Very pleasant and personable, I'd suggest you ask for her by name Service Rep. Laurie was extremely helpful and provided a lot of useful information. Very pleasant and personable, I'd suggest you ask for her by name if you are buying a car from Brown's. I left a number of CDs in the car that I traded and Laurie ensured that I got them back. Thanks Laurie! You're the best! More

My sales person Ashley was great but the wait was horrible. She kept telling me sorry for the wait. I was there for 4 hours for something that probably at most should have took an hour or hour and ha horrible. She kept telling me sorry for the wait. I was there for 4 hours for something that probably at most should have took an hour or hour and half. That was my biggest grip. More

Laurie Bain was extremely helpful the day we were waiting for the car to be ready. She noticed what we needed as we were waiting and helped us with that. Additionally, when I needed help with the car startin for the car to be ready. She noticed what we needed as we were waiting and helped us with that. Additionally, when I needed help with the car starting in the cold weather, she conferred with service and they jointly decided a remote starter would be a good addition to my car.She helped me arranged the service and I have been very satisfied with the remote starter solution. On other occasions when I have had questions, Laurie Bain is very responsive and knowledgeable. I feel confident that I can call her in the future for other help. She is friendly and caring which is what I need when working with a car dealership. More