Safford Mazda Sterling

Good follow-up- [prefer short comments - not interested in writing 15 words - that should not be part of the survey] in writing 15 words - that should not be part of the survey] More

Faith was very helpful and did a great job assisting me from the first call to the time we left the dealership. Rob was very personable and thorough with the payment process. from the first call to the time we left the dealership. Rob was very personable and thorough with the payment process. More

EVERYONE I MET DURING MY PURCHASE MADE EVERYTHING RUN SMOOTH DURING THE TRANSACTION.FINANCING AND MOST OF THE PAPERWORK WAS COMPLETED ONLINE.WHEN I GOT TO THE DEALERSHIP,ALL I HAD TO DO WAS INITIAL AND S SMOOTH DURING THE TRANSACTION.FINANCING AND MOST OF THE PAPERWORK WAS COMPLETED ONLINE.WHEN I GOT TO THE DEALERSHIP,ALL I HAD TO DO WAS INITIAL AND SIGN A COUPLE OF THINGS AND I WAS DRIVING MY TRUCK HOME.. More

I had the best experience buying a 2025 Nissan Frontier this week. My sales person was Eddie Florence and my finance person was Robert Barrow. First, let me say I was very pleased to see such a multi-ethni this week. My sales person was Eddie Florence and my finance person was Robert Barrow. First, let me say I was very pleased to see such a multi-ethnic staff at Safford. I feel it's a very genuine reflection of the Northern Virginia region. Eddie warmly greeted me a few minutes after I entered the showroom and asked how he might be able to assist. Eddie's best attribute is that he is a "people person" and is able to work with many different personality types - as my girlfriend and I are polar opposites, but he was able to talk to both of us with ease, warmth and kindness - which lasted throughout the entire process. Eddie is tall, and had to sit sideways in the back row of the Frontier while on the test drive, but didn't complain one bit. He took everything in stride. He answered a million questions from both my girlfriend and me, without ever tiring or getting irritated. He was always attentive, kind, knowledgeable and committed to our satisfaction. I CANNOT say enough about this exceptional salesman. He is a pleasure to work with and by the end, we felt a business transaction turned into a friendship. Robert got us through the financing end of things quickly and stayed well past 9 p.m. to accommodate us. He has deep knowledge of not only the finance department, but sales and the auto industry as a whole given his years in the industry. We felt we could trust what he said and recommended because he was credible, articulate and so thoroughly acquainted with the ins and outs of the finance process. When we returned to get a bedliner added to our new truck, both Eddie and Robert greeted us warmly and talked with us for several minutes. This is my third Nissan - I had a Sentra and Altima before stepping up to buy my new Frontier. Out of all three buying experiences, this one was my best - because of the care and concern the staff took with us. To add, the showroom was immaculate, staff were plentiful inside the building, and the lot is centrally located in Sterling and easy to get to. We look forward to a long lasting relationship with Safford Nissan and want to again thank Eddie and Robert for the outstanding service and warmth they showed us. #Nissan #CustomerService #Above&Beyond Much appreciation, Chris & Audrey More

Horrible and rude is the best way to describe this place . Lol ….. no one should buy from here . Lol ….. no one should buy from here More

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease. More

Purchased a Nissan Armada through Safford Brown Nissan Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on Sterling. I found the exact model in the color and options that I wanted at a reasonable price. From the test drive, through trade in negotiations on my Nissan Titan, to the finance process, everything went smooth and everyone I dealt with was knowledgeable and professional. After the purchase the staff always made themselves available to assist me as needed. I would definitely do business with this dealership in the future and will recommend them to family and friends. More

Because I don't trust the dealers, I generally do the work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $ work myself. My daughter's vehicle, the dreaded 2013 Altima had to go to this dealer for a CVT transmissions replacement. Of course they charged me $5500 for the job, I was getting ripped but the car was needed, upon delivery I noted after a few weeks that they used a broken dip stick locking mechanism for the transmission. There was a recall for the headlights also, received call that they were ready to do the work. Got the work done, I asked the service manager if the work has been inspected, he assured me it was. I did not check. Two days later I was checking the air on the front tire and noted they assembled the front components incorrectly. These two incidents proved My hunch that this dealer caànnot be trusted. They lie and cheat. Please stay away from this dealer. More

We are from Upstate NY and were unsuccessful in finding the vehicle we wanted at the Nissan dealers here. We found the vehicle we wanted on line at Browns Dulles Nissan. My husband spoke to Reyanne Waid wh the vehicle we wanted at the Nissan dealers here. We found the vehicle we wanted on line at Browns Dulles Nissan. My husband spoke to Reyanne Waid who organized what we needed so friendly and attentive to our needs. My husband spoke with Clifford for all the financing questions for an out of state purchase which we have never done before and he had all the answers and was wonderful to work with. We secured the down payment ti hold the vehicle and arranged a flight to Dulles airport. Reyanne arranged for someone to pick us up on our arrival which was awesome. Mazon Helwe was waiting for us at the pick up site as soon as we got off the plane. We had a great discussion on the way to the dealership, very friendly and personable. He helped with the paperwork, test drive, and answering questions about the vehicle. We had hoped to meet Clifford as we spoke to him on the phone, he was off that day. Henry Proano walked us through all our financial paper work and warranty options, he was very knowledgeable and helpful. In no time we were out the door for our drive back to upstate NY and absolutely love our new 2022 Nissan Pathfinder. Our entire experience we rate a 10 out of 10. We highly recommend this dealership. Thank you so much! More