This is a relatively "new" Mitsubishi dealership in the Silver Spring autopark. Actually, they have been around for a very long time as a Lincoln-Mercury dealer, but recently switched to Mitsubishi. I think this works in their favor, as they are very used to treating everyone like VIPs, since Lincoln back in the day was really your "upscale" type of car (and thus had very upscale clientele). Whatever the reason, this dealership has a great staff that is very friendly and attentive. Above all, what I really like was the lack of pressure. I mean, there was literally almost NONE. They simply did their best to show me what I wanted, and worked hard to make it a reality. I wanted the best financing rate (0% at the time), and they got it for me. I wanted it on a certain car (EVO or Ralliart) and they showed me several options. They never pressured me to look at or take anything I wasn't interested in. I have had that happen at SO many dealerships. I also needed to trade in my current car, and even wanted some cash back in the deal. They worked that all out no problem. Even the time with the finance guy to sign the contract was a breeze (normally, that is the part I dread the most). I was expecting to be back there for 2 hours while they tried to sell me a million different extended warranties, rust protection, or whatever else was the gimmick of the week. NOPE! They simply showed me a few quick options (like gap insurance) and that was it. It took just minutes. I can't really say I was sitting there more than 15 minutes total. The whole experience was just fast and painless. And just to qualify myself, this is my 5th new car purchase since around 1999, so I go through this around every 4-5 years or so, so I know about the new car buying experience. This dealership (at least the sales dept) is great. I have not had any service done there yet, but if the sales staff is any indication, I won't mind giving them a try. I would recommend Safford to anyone looking for a car, and especially anyone looking for a Mitsu. I am now rolling in my 2011 Ralliart and loving it.