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Safford Toyota Glen Burnie

21060, MD

Overview
Reviews
3.9
77 Reviews
Call Dealership (410) 761-9000

7167 Ritchie Highway

21060, MD

21060

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Showing 77 reviews

December 15, 2025

So much better than last time, I was there at 7 am, doors opened 720 More

by RSMOOTER70
Recommend Dealer
Yes
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Dec 16, 2025 -

Safford Toyota Glen Burnie responded

Thanks for sharing about your experience with Safford Brown Toyota Glen Burnie. We appreciate your business and hope to see you again soon!

December 15, 2025

Overall, I had a good experience at this dealership. Service advisor was professional, helpful, and made the process smooth and straightforward. More

by Ordonez117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stefero
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Dec 15, 2025 -

Safford Toyota Glen Burnie responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 15, 2025

Their system and staff for service were user-friendly, professional and efficient! Love Brown's in Manassas, VA!!! More

by DANCINGJOYFULLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 15, 2025 -

Safford Toyota Glen Burnie responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Toyota Glen Burnie.

December 14, 2025

2 hour wait time, every time, in not longer. ... Customer service was great and very friendly More

by Sarah_fil
Recommend Dealer
No
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Dec 18, 2025 -

Safford Toyota Glen Burnie responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Dec 18, 2025 -

Safford Toyota Glen Burnie responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 14, 2025

Workdays not seem to start on time and never is ready when they say it will be. Always trying to upsell you on more service work. More

by PETERCLARKSONREG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not see sales
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Dec 15, 2025 -

Safford Toyota Glen Burnie responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 14, 2025

Carroll Newman was super helpful and easy to work with! I enjoyed my experience buying a car immensely. More

by Tmgray2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carroll Newman, John Stefero
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Dec 14, 2025 -

Safford Toyota Glen Burnie responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Toyota Glen Burnie!

December 14, 2025

The wait wasn't too bad and everyone was friendly. The waiting area was nice. And clean. More

by Cmagill403
Recommend Dealer
Yes
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Dec 14, 2025 -

Safford Toyota Glen Burnie responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 13, 2025

Fabulous experience and first-rate staff! ! I'd give them 10 stars if I could! More

by randeeb
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joel was my sales rep and he was wonderful!, John Stefero
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Dec 13, 2025 -

Safford Toyota Glen Burnie responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

December 11, 2025

I recently had my vehicle serviced at the Safford Brown Manassas location. Arun communicated effectively keeping me appraised of the maintenance. More

by MARK.ANTHONY.HENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arun
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Dec 11, 2025 -

Safford Toyota Glen Burnie responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2025

Took me in without appointment checked my issue, noted my inspection sticker was expired, got inspection and on my way in record time More

by agerwitz0
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 08, 2026 -

Safford Toyota Glen Burnie responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Toyota Glen Burnie to be a positive one. Please don't hesitate to reach out if you need anything else.

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