Safford Volkswagen Richmond - Service Center

Had to come back after I got home never reset oil And charged to much for tire rotation free other place with oil change charged to much for tire rotation free other place with oil change More

I have not had any problems with service scheduling or answers to any question. Great service. answers to any question. Great service. More

I went online to schedule a 90k mile service. The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh The website listed the total cost to be under $500. When I got there, the same service was $1500. When I asked about this, the service rep said, "Oh yeah, our website has been wrong for YEARS." He did not try to make it right or even consider reducing my cost due to the discrepancy. Instead, he expectantly looked at me and a just waited for me to pay him. When I pushed back, he provided a list of service options so I could pick "what I wanted." To reach a cost under my expected $500, I was only able to select a few of the options despite the website's indication that all of them should be included. Not professional. Not customer oriented. Not right. I am very disappointed and would not recommend the Brown's service department in the future. More

This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy she greeted me with joy More

Great place to shop a car and service staff are great and friendly I recommend this place friendly I recommend this place More

I called to make an appointment and I was taking care of with friendly service.... the people there greet you in make you feel welcomed with friendly service.... the people there greet you in make you feel welcomed More

Absolutely amazing team. Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend More

One of the best places to service you car, Very experienced and knowledgeable teams they have know how to get it done. Very happy to serve you with friendly smiles. Which the stars went higher!! experienced and knowledgeable teams they have know how to get it done. Very happy to serve you with friendly smiles. Which the stars went higher!! More