Salem Ford

NOT GOOD Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i s Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i said NOT to do anything I went to get car and they had started working on it. Was given the service for Free but not happy screwed up my whole day off. And lied to when I called at 2:00 was told was being worked on and would be available soon More

I went in because my rear window was moving slow to a stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said they greased it and it worked fine. So there was no part number? Did they even call? $130 for some grease? More

its very nice and clean.. i like that service it good , i recomended to other people every time in my work and family .thanks for us . god blessed you foever. i like that service it good , i recomended to other people every time in my work and family .thanks for us . god blessed you foever. More

Love Salem Ford!! We have always bought our trucks here. We always deal with Matt Pina. He is so knowledgeable and easy to deal with. A fun buying experience with him. We feel we get a fair shake here and We always deal with Matt Pina. He is so knowledgeable and easy to deal with. A fun buying experience with him. We feel we get a fair shake here and wouldn't even think of shopping elsewhere. Go see Matt...you'll love him!! Chris and Chris Methuen.MA... More

I was greeted immediately when I came in for a scheduled appointment. Updates were provided, as well as, delicious cookies in the waiting room. Fast and friendly service! appointment. Updates were provided, as well as, delicious cookies in the waiting room. Fast and friendly service! More

Very easy buying experience Dealing with salesman Josh Bowen is a very good experience. He is knowledgeable and makes the purchasing experience move smoothly. Third vehicle we h Dealing with salesman Josh Bowen is a very good experience. He is knowledgeable and makes the purchasing experience move smoothly. Third vehicle we have purchased. More

Wayne was fantastic, great steward for the service dept. I was very happy with the personal treatment I received from Wayne, he was cordial and professional. I am however disappointed that on my 30,000 mile I was very happy with the personal treatment I received from Wayne, he was cordial and professional. I am however disappointed that on my 30,000 mile check up, work was done that I don't believe needed to be done. I did agree to have my tires aligned from the 30,000 mile checklist while I had my vehicle in to address a recall. When the analysis came back AFTER the work was completed, there were 2 points that were minimally off on the alignment and I was charged in full for the alignment. I would have expected a call just to inform me of the lack of severity, or the lack of urgency in completing the alignment and allow me to address my own level of risk in choosing to go ahead with the adjustment. I understand that I signed the paperwork prior to leaving the stop and that represents my go ahead... ethically however, I do feel very strongly that Salem Ford is and should be held responsible to educate and inform prior to the completion of work that is in the "not urgent" category and empower the customer to make a purchase decision based on fact. More

Great service Perfect place to buy a Ford. Great car people that know customer service is number one. Ask for Matt Pina he is a great guy. Perfect place to buy a Ford. Great car people that know customer service is number one. Ask for Matt Pina he is a great guy. More

Service Call Back Appt on Tuesday Oct 15th radio not sync with station. Service Dept put back to factory settings. Input my info after. Radio worked OK but told if prob Appt on Tuesday Oct 15th radio not sync with station. Service Dept put back to factory settings. Input my info after. Radio worked OK but told if problem comes back would need a new memory card. Problem came back after shutting off car. Called Service Rep (Gina) THREE times and never returned my call. Wed Oct 16th called her 2 time, never called back. Finally talked to Wayne and he agreed to have them look into a memory card on an appt to have GPS system updated on Tuesday 22nd, He could not say a card was in stock My son went there on Tuesday to look at a SUV for his daughter .They saw one but the car shook at 60 miles, so Salesperson said would have it fixed and call my son back. That never happened ...told my son don't buy there. More

Dishonest dealings & poor communications The staff has very poor communication with each other. When a deal is made and paperwork is signed, it is disheartening to call to find out when you w The staff has very poor communication with each other. When a deal is made and paperwork is signed, it is disheartening to call to find out when you will be picking up your vehicle and have the salesman tell you that in order to pick up the vehicle we need to give them additional money if we want the item completed which was promised by them to fix. I felt like I was dealing with a whole business of dishonest people. Due to this fact, I informed them that our deal with them was null and void and we would not be purchasing the vehicle from them. After this, I would never recommend Salem Ford to anyone to purchase a vehicle. More