1. Made an offer on a car
2. Received racist reply
3. Got the "let me go and ask the boss" game.
4. Got the "what do we need to do to get you into this car" game.
5. Never talked to anyone in Senior Management even after requesting such, just sales managers.
6. Was offered $250 off....
I was working with Jarrad via email and text to try and buy a Wrangler and after I made an offer, he responded with
"Man if I could do $33, you don't think I would have told you that? Give me $33,750 and bring me some spring rolls and pho" (I am Vietnamese-American).
Since this was obviously wildly inappropriate, I sent the dealership a message via FB to have the Owner or GM contact me.
Jarrad called me back and apologized.
Several hours later, Tabbatha the Internet Sales Manager called to say that the she had been asked to call me to apologize and asked me the details of our interaction (not sure why she didn't just ask Jarrad). She said she would speak to the Owner to see what she could do.
Several hours after that... Jerry the Sales Manager called me to say he also been asked to call but had no details... Not sure why he also didn't ask Jarrad or Tabbatha. Jerry also apologized but couldn't turn off his salesman hat, consistently trying to *see what we can do to get you into this car* and in the end offered me ***$250*** off what Jarrad offered me. At that point I just wanted to get off of the phone.
Needless to say, I would not recommend this dealership.....