Sam Galloway Ford, Inc.

Never again!!!!!! Had bad experience with my wife’s car, but thought that was isolated, so gave them the benefit of doubt and took my truck in for minor warranty repair Had bad experience with my wife’s car, but thought that was isolated, so gave them the benefit of doubt and took my truck in for minor warranty repair, on Monday, this is Thursday evening, still haven’t started repair. At their mercy...will never go back have learned my lesson More

Red Carpet Rolled Out Purchased a new Lincoln and was treated amazing. The manager Anthony went above and beyond in getting me the exact car I wanted from several states a Purchased a new Lincoln and was treated amazing. The manager Anthony went above and beyond in getting me the exact car I wanted from several states away. Susan spent a lot of time going over car with us and Jason made paperwork easy. Great experience. Would not think of going anywhere else again. More

Worst dealership to buy from and they lie to you I took my car in because I had a slice in my tire and I've watched their warranty package to cover my tires. I bought four new tires from them I need I took my car in because I had a slice in my tire and I've watched their warranty package to cover my tires. I bought four new tires from them I need did an alignment and when I got the car back the steering wheel is crooked and had to take the car back and explain it to him that it was wrong. Everything has been wrong from this dealership from day one and I really don't know what to do because of being lied to so much . When I buy another vehicle it will not be from them and I won't take it in to them for service because of the problems I've had with them. Just to say if you don't know what to look for and you let them work on it expect to have problems afterwards . More

Horrible experience I can't believe how a well known company like this treat their customers so horrible. The financial department sucks, we were lied to, I'm extremely d I can't believe how a well known company like this treat their customers so horrible. The financial department sucks, we were lied to, I'm extremely disgusted, we'll never buy a car with Sam Galloway Ford even if they were the cheapest place to get a car in the state of Florida. More

You will lose your money !!! I went there to get new ford. I have an existing Ford Focus 2014 only 060000 miles they said the market value of this car is only $4500 I said reall I went there to get new ford. I have an existing Ford Focus 2014 only 060000 miles they said the market value of this car is only $4500 I said really!!!! When I went to KKB web site to see if they have the reason my car value is $10500 please be honest with the customer and try to do better. More

Kind, Friendly, but sub-par service Service Rep very kind, friendly, understanding, and personable, very helpful and went out of his way in other issues, Main Issue: New 2016 F150, Pas Service Rep very kind, friendly, understanding, and personable, very helpful and went out of his way in other issues, Main Issue: New 2016 F150, Passenger Door un-locking mechanism does not work properly Visit 1: "We need to order a part" Visit 2: Part installed Issue: Fixed for couple hours then re-occurred (same problem) Visit 3: "We adjusted several things to try to fix, also we will order new part ASAP, we will call when new part is in" Issue: not fixed (same problem) Issue: no call after 2+ weeks, I called in: the part was never ordered, asked to have rep call me back, rep never called back. Currently at other dealership to try to fix the problem. Dale More

"AWESOME" We bough a very hard to get new car from Gabe Martinez. Gabe was honest and worked hard to see that we were happy. I highly recommend this dealership. We bough a very hard to get new car from Gabe Martinez. Gabe was honest and worked hard to see that we were happy. I highly recommend this dealership. More

Exceptional Me and my husband had a Ford Escape and was at the end of our lease and we were way over mileage. So we went to the dealership to see what our options Me and my husband had a Ford Escape and was at the end of our lease and we were way over mileage. So we went to the dealership to see what our options were. Well to make a long story short we walk out with a Ford Edge and we are very pleased on how the transaction went. There wa no pressure what so ever. So if you are looking for a vehicle go to an Sam Galloway. More

Terrible dealership I bought my 1st car from Sam Gallaway. The first night it broke down and had to be towed back. 5 months later the alternator went out and had to be re I bought my 1st car from Sam Gallaway. The first night it broke down and had to be towed back. 5 months later the alternator went out and had to be replaced. A month later another alternator went out. I had to replace the alternator 2 more times as well as various other parts before it had been a year. I called ford to get an inspection on the vehicle and they kept it for 2 days just to tell me they reset the check engine light and couldn't find any problems. A week later I contacted ford to see if they could do something about this, since the car has been nothing but problems. They called me back 2 days later and said they would take care of me and get this fix. I bring my car on Monday and they first appraise my mustang. They appraised it for less than half what I paid after just having it for a year. They proceeded to tell me I could only be put in a Ford Focus or Ford Fusion because now I would have negative inequity that would carry over to the next car. After waiting all day they told me they cannot do anything for me, leaving me with a problem car! I will never buy another ford again More

Horrible, horrible customer service Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sa Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sam Galloway the benefit of the doubt and I am now no longer going to do so. We have a 2014 Ford Explorer that has had the same exact problems 3 separate times over the past 12 months. The service department has the car for weeks at a time and no one can seem to figure out what is wrong with it. The last time we brought it in there, they said they figured it out and they fixed it. Now 3 months later, we're having the exact same problems again. Meanwhile, the visor in our 2015 Mustang GT no longer works. The mirror light is out and the homelink (a.k.a. garage door opener) no longer works. I called last Tuesday to try to get it in for service. The woman told me they would try to get someone to look at it that day. I decided to make an appointment for 9am on Saturday instead. I dropped the car off at 8:30 am with the service person named Jeff. He said that he would call me in a few hours. At 3:30, I still hadn't heard from Jeff or anyone from the service center and knowing that they close at 4pm, I had to call the. I asked for Jeff and was put on hold for 14 minutes and 41 seconds. Then hung up and called again and got Jeff on the phone and he told me that no one has looked at the car today and that he is sorry. No explanation of why nor did he give me any resolution. The funny thing is that the same thing happened about 2 months ago with the sister company Coconut Point Ford in Estero. I dropped my car off at 8am, they shuttled me to work. Got a ride to dealership at 5pm and they told me that they didn't have time to look at it thoroughly to give a diagnosis or decide if they could order parts. Lesson learned, I will now take our vehicles to Sarasota Ford. That's where we ended up buy-ing the mustang from and saving $10,000 and got a car that is extremely better than what Galloway or Coconut Point could offer us. Believe me it will be worth the drive. If you choose to do business with either dealership, I wish you the best of luck!! More