Sam Galloway Ford, Inc.

My associate, Jamie Slade, did an excellent job of explaining all maintenance items and went beyond duty to keep me informed as to the time it would take. I would like to work with her again. Definite explaining all maintenance items and went beyond duty to keep me informed as to the time it would take. I would like to work with her again. Definitely 5 star plus More

Tim was amazing! Actually for the first time, where I felt someone from the service department, ESPECIALLY a man, talked to me like a human being. He was very attent Actually for the first time, where I felt someone from the service department, ESPECIALLY a man, talked to me like a human being. He was very attentive, kind, updated me every chance he had and LISTENED which is very hard to find these days. When I returned back few minutes after leaving the lot and explained issue was not resolved, he came into the waiting area and literally sat down (where some just stand above you and just gives you a short explanation for no room to ask questions) Tim did the opposite, took his time to explain the diagnoses & what they found and was just amazing. Through the week he answered all questions I was concerned about because this vehicle is for my 16 year old daughter. So if I could rate Tim, it would truly be 100/10. More

The purchase was made easy and we had no issue with the salesperson or the finance department. The only issue we had was that the dealership put tint on the windows and it is way to light and needs to be salesperson or the finance department. The only issue we had was that the dealership put tint on the windows and it is way to light and needs to be redone. More

O HAVE DEALT WITH SAM GALLOWAY FOR OVER 10 YEARS. ALWAYS EXCELLENT PROFESSIONAl SERVICE. STEVEN WAS THE PERFECT SALES REP. HE KEPT ME INFORMED REGARDING ALL ASPECTS OF MY REPAIRS 7 WAS SOMEONE EV ALWAYS EXCELLENT PROFESSIONAl SERVICE. STEVEN WAS THE PERFECT SALES REP. HE KEPT ME INFORMED REGARDING ALL ASPECTS OF MY REPAIRS 7 WAS SOMEONE EVERY COMPANY WOULD BE DELIGHTED TO HAVE ASAN EMPLOYEE. More

Diane Glatz was very helpful right from the beginning and I found the Sam Galloway business to be very helpful and did excellent work! I found the Sam Galloway business to be very helpful and did excellent work! More

From the time that I made my appointment until the day that I arrived at Sam Galloway I was treated very professionally! A couple of employees that I think deserve a special call out are Jaime Slaude serv that I arrived at Sam Galloway I was treated very professionally! A couple of employees that I think deserve a special call out are Jaime Slaude service care, the young lady who arranged for my loaner vehicle (don't recall her name) and the young man that done my auto butler (name unknown to me) Owner/management should be proud of them for a job well done!! More

I recently joined the Ford family and had my first service experience at Sam Galloway Ford Fort Myers. I couldn’t have asked for a better introduction to the brand than the service provided by Mr. Don service experience at Sam Galloway Ford Fort Myers. I couldn’t have asked for a better introduction to the brand than the service provided by Mr. Donald Glen. Don was professional, welcoming, and incredibly thorough. He conducted a full multi-point inspection and took the time to explain the results clearly, ensuring I felt confident about the health and safety of my vehicle. His transparency and dedication to customer care made the entire process seamless and stress-free. It is rare to find this level of excellence, and I’ll certainly be asking for Don for all my future service needs. 10/10! More

A unique form of customer service was "once again" noticed. A sign of knowledge and professionalism were displayed at top notch. Well done!! noticed. A sign of knowledge and professionalism were displayed at top notch. Well done!! More

Great service. Very communicative, knowledgeable, and professional. A very positive experience and would certainly use Galloway again. Very communicative, knowledgeable, and professional. A very positive experience and would certainly use Galloway again. More

Tim our service manager did a great job and worked hard to get warranty company to sign off. Only negative was new transmission was $12000 were AMCCO was $7600 to get warranty company to sign off. Only negative was new transmission was $12000 were AMCCO was $7600 More