Sam Galloway Ford, Inc.

Manager Curses Out Saleman In Front Of Customers Test drove a pre-owned and was in the process of doing the usual back and forth negotiations with our sale man. A pleasant guy named Bruce. We were ge Test drove a pre-owned and was in the process of doing the usual back and forth negotiations with our sale man. A pleasant guy named Bruce. We were getting very close to agreeable terms until his last discussion with his sales manager turned into a completely unprofessional berating right in front of a showroom full of customers; including my daughter and a few other kids. The berating included a few F-Bombs which was unexpected to say the least. When the salesman returned with a half nervous grin I told him I wanted nothing to do with the dealership if that's how management was treating their sales staff. The manager approached as I was walking out the door to ask what more they could do to gain our business. And that they were, "Eager to sell this car." To which I responded, "I will gladly pay $1,000 more elsewhere after hearing you curse out your salesman." I truly feel bad for the sales people here. I have no idea how management expects them to succeed when being led this way. By the way, the manager's name was Billy Todd. More

waste of time Made an appointment to test drive and cash buy a mustang, when I arrived after a 3 hour drive just to be told that they have no idea where it is. So I Made an appointment to test drive and cash buy a mustang, when I arrived after a 3 hour drive just to be told that they have no idea where it is. So I looked on there website for another one....well that one was also missing....Don't belive a word these guys say! I was told the car would be waiting for me when I arrived, I was so excited for the but end up not even getting to see one! More

Stress Free, Fair & Honest I'll admit i shopped around. This wasn't the closest Lincoln dealer to me but the had the model i thought i wanted on the lot so i went there to check I'll admit i shopped around. This wasn't the closest Lincoln dealer to me but the had the model i thought i wanted on the lot so i went there to check it out. I was blown away by how easy they made buying a car. Of course the test drive and initial sales process was smooth. It always is. I was expecting a fight when it came time to negotiate price. But rather than start high expecting a negotiation, the sales team presented me an offer that what was within $100 of my absolute rock bottom price. No tricks or upsells later. When i decided on a different trim that they had to get from another dealer the same honest pricing applied. Even after double check the deal upon returning hope the numbers checked out. All in all Gina, Joel and the rest of the team created a stress free environment. I would highly recommend this team and dealership. More

No Lincoln experience Bought a new MKZ the car was dirty and rims were damaged at time of delivery. Should have refused the deal then. We've indured countless service issue Bought a new MKZ the car was dirty and rims were damaged at time of delivery. Should have refused the deal then. We've indured countless service issues some of which multiple times. Sales rep wasn't very customer centric at all leaving us in a hall waiting for the finance guy. Only to wait about fifteen minutes to be lied to about additional warrantee. Making this deal on the car was like going to billy bobs used car lot all the crappy sales techniques were used. There was no continuity of car during the sales and delivery process. Lincoln customer care wasn't any help either. More

Great dealership experience; Since moving here to SW Florida in 2005 my wife and I have purchased 3 used and 2 new Fords here. Each time we have had great experience. The sales pe Since moving here to SW Florida in 2005 my wife and I have purchased 3 used and 2 new Fords here. Each time we have had great experience. The sales people are helpful and knowledgeable. No pressure and I mean that. This time I was here to sell my car back to dealer because I fell on hard times recently. They were very understanding and gave me more than I expected. I will definitely be back when buying another car without a doubt. Thank you Sam Galloway and especially the finance dept. More

Terrible ! Had vehicle I wanted, They said they had to get it in, took my deposit money, made me sign a paper stating I wouldn't back out of the deal, gave a 100 Had vehicle I wanted, They said they had to get it in, took my deposit money, made me sign a paper stating I wouldn't back out of the deal, gave a 1000 cash deposit, salesman said it will be in friday afternoon, he said just come on in after 12 friday, came in on friday and the vehicle wasn't there, said he can't get the vehicle I wanted, said the other dealership wouldn't let it go, they trade between lots which is normal, this was a 50K vehicle mind you, was paying cash along with my trade, which was only 2 yrs old, a 40k vehicle for the trade, inwhich I was letting go for 28, well not only didn't have my new vehicle, wouldn't give me my 1k back, had to wait a week to get that back, don't recommend them at all, they are liars and poor customer care, called Ford customer care , they did nothing about it, they really don't care obviously...wanted to sell me another vehicle that was 7k more, no thanks...bye,,, More

Manager is a Sociopath I was there recently to buy a used vehicle. I knew I was paying at least a 3 to 4 thousand dollar markup, but I had a lot of disposable income. Whil I was there recently to buy a used vehicle. I knew I was paying at least a 3 to 4 thousand dollar markup, but I had a lot of disposable income. While I was walking by the sales tower I overheard a conversation between a sales manager who I found out later was called Mark, who was berating this salesman in front of his coworkers. I thought to myself, this manager doesn't care about his employees and is obviously an uneducated, sociopathic bully who thinks he has tenure there and has no regard for anyone except himself! I immediately left the premises because of this. I will not tolerate bringing my business to a dealership that treats their employees in this manner! More

If you are in the market for a vehicle, I highy recommend Tami, Dow, and Rick at Sam Galloway Ford. No BS, gimmicks, or games. Staight and honest dealings from the moment you walk in the door. Tami, Dow, Tami, Dow, and Rick at Sam Galloway Ford. No BS, gimmicks, or games. Staight and honest dealings from the moment you walk in the door. Tami, Dow, and Rick are the best !!!! More

They damaged my vehicle and then like a normal person I got upset because the refused to take responsibility for what happened and then I was chased out the door by the piece of sh*t they call a service ma got upset because the refused to take responsibility for what happened and then I was chased out the door by the piece of sh*t they call a service manager... Please save yourself DON'T GO TO SAM GALLOWAY FORD More