Sam Galloway Ford, Inc.

Kind, Friendly, but sub-par service Service Rep very kind, friendly, understanding, and personable, very helpful and went out of his way in other issues, Main Issue: New 2016 F150, Pas Service Rep very kind, friendly, understanding, and personable, very helpful and went out of his way in other issues, Main Issue: New 2016 F150, Passenger Door un-locking mechanism does not work properly Visit 1: "We need to order a part" Visit 2: Part installed Issue: Fixed for couple hours then re-occurred (same problem) Visit 3: "We adjusted several things to try to fix, also we will order new part ASAP, we will call when new part is in" Issue: not fixed (same problem) Issue: no call after 2+ weeks, I called in: the part was never ordered, asked to have rep call me back, rep never called back. Currently at other dealership to try to fix the problem. Dale More

"AWESOME" We bough a very hard to get new car from Gabe Martinez. Gabe was honest and worked hard to see that we were happy. I highly recommend this dealership. We bough a very hard to get new car from Gabe Martinez. Gabe was honest and worked hard to see that we were happy. I highly recommend this dealership. More

Exceptional Me and my husband had a Ford Escape and was at the end of our lease and we were way over mileage. So we went to the dealership to see what our options Me and my husband had a Ford Escape and was at the end of our lease and we were way over mileage. So we went to the dealership to see what our options were. Well to make a long story short we walk out with a Ford Edge and we are very pleased on how the transaction went. There wa no pressure what so ever. So if you are looking for a vehicle go to an Sam Galloway. More

Terrible dealership I bought my 1st car from Sam Gallaway. The first night it broke down and had to be towed back. 5 months later the alternator went out and had to be re I bought my 1st car from Sam Gallaway. The first night it broke down and had to be towed back. 5 months later the alternator went out and had to be replaced. A month later another alternator went out. I had to replace the alternator 2 more times as well as various other parts before it had been a year. I called ford to get an inspection on the vehicle and they kept it for 2 days just to tell me they reset the check engine light and couldn't find any problems. A week later I contacted ford to see if they could do something about this, since the car has been nothing but problems. They called me back 2 days later and said they would take care of me and get this fix. I bring my car on Monday and they first appraise my mustang. They appraised it for less than half what I paid after just having it for a year. They proceeded to tell me I could only be put in a Ford Focus or Ford Fusion because now I would have negative inequity that would carry over to the next car. After waiting all day they told me they cannot do anything for me, leaving me with a problem car! I will never buy another ford again More

Horrible, horrible customer service Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sa Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sam Galloway the benefit of the doubt and I am now no longer going to do so. We have a 2014 Ford Explorer that has had the same exact problems 3 separate times over the past 12 months. The service department has the car for weeks at a time and no one can seem to figure out what is wrong with it. The last time we brought it in there, they said they figured it out and they fixed it. Now 3 months later, we're having the exact same problems again. Meanwhile, the visor in our 2015 Mustang GT no longer works. The mirror light is out and the homelink (a.k.a. garage door opener) no longer works. I called last Tuesday to try to get it in for service. The woman told me they would try to get someone to look at it that day. I decided to make an appointment for 9am on Saturday instead. I dropped the car off at 8:30 am with the service person named Jeff. He said that he would call me in a few hours. At 3:30, I still hadn't heard from Jeff or anyone from the service center and knowing that they close at 4pm, I had to call the. I asked for Jeff and was put on hold for 14 minutes and 41 seconds. Then hung up and called again and got Jeff on the phone and he told me that no one has looked at the car today and that he is sorry. No explanation of why nor did he give me any resolution. The funny thing is that the same thing happened about 2 months ago with the sister company Coconut Point Ford in Estero. I dropped my car off at 8am, they shuttled me to work. Got a ride to dealership at 5pm and they told me that they didn't have time to look at it thoroughly to give a diagnosis or decide if they could order parts. Lesson learned, I will now take our vehicles to Sarasota Ford. That's where we ended up buy-ing the mustang from and saving $10,000 and got a car that is extremely better than what Galloway or Coconut Point could offer us. Believe me it will be worth the drive. If you choose to do business with either dealership, I wish you the best of luck!! More

Very satisfied Excellent dealership. What a pleasant experience. The salesperson Susan, the Manager Anthony, the finance manager Joel and another salesman Tyrone wer Excellent dealership. What a pleasant experience. The salesperson Susan, the Manager Anthony, the finance manager Joel and another salesman Tyrone were extremely courteous and wonderful to work with. We could not have been more pleased. We would recommend this dealership highly. More

Awesome car buying experience helpful friendly professional staff scott Mcsweeny & Jerry knittel were patient and truly worked miracles for us I would definitely recommend Sam Gall helpful friendly professional staff scott Mcsweeny & Jerry knittel were patient and truly worked miracles for us I would definitely recommend Sam Galloway Ford to Family & Friends best car buying experience ever! 5 stars Thanks! The Felsen Family More

service and assistance was terrific ASHTON LUMMIS; was the rep we talked to. We had just arrived in town with our new f150 and I had destroyed my wiper blades and needed new ones.WE stop ASHTON LUMMIS; was the rep we talked to. We had just arrived in town with our new f150 and I had destroyed my wiper blades and needed new ones.WE stopped at the first dealership and this gentleman was in the parking lot. He approached us as we drove in and asked if we needed help and we explained our situation and he told us what we needed to do. WE went to service and bought our new blades and Mr.Lummis helped me put them on. Actually he put them on for me. I want to thank him for his help. You couldn't ask for a better gentleman....... Sincerely Michael Yablonsky More

Manager Curses Out Saleman In Front Of Customers Test drove a pre-owned and was in the process of doing the usual back and forth negotiations with our sale man. A pleasant guy named Bruce. We were ge Test drove a pre-owned and was in the process of doing the usual back and forth negotiations with our sale man. A pleasant guy named Bruce. We were getting very close to agreeable terms until his last discussion with his sales manager turned into a completely unprofessional berating right in front of a showroom full of customers; including my daughter and a few other kids. The berating included a few F-Bombs which was unexpected to say the least. When the salesman returned with a half nervous grin I told him I wanted nothing to do with the dealership if that's how management was treating their sales staff. The manager approached as I was walking out the door to ask what more they could do to gain our business. And that they were, "Eager to sell this car." To which I responded, "I will gladly pay $1,000 more elsewhere after hearing you curse out your salesman." I truly feel bad for the sales people here. I have no idea how management expects them to succeed when being led this way. By the way, the manager's name was Billy Todd. More

waste of time Made an appointment to test drive and cash buy a mustang, when I arrived after a 3 hour drive just to be told that they have no idea where it is. So I Made an appointment to test drive and cash buy a mustang, when I arrived after a 3 hour drive just to be told that they have no idea where it is. So I looked on there website for another one....well that one was also missing....Don't belive a word these guys say! I was told the car would be waiting for me when I arrived, I was so excited for the but end up not even getting to see one! More