Sam Galloway Ford, Inc.

My experience with my sales person Adam and Bruce in service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germai service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germain Lincoln didn’t seem to want my business enemy though I told them I was price sensitive. I do have an issue with the shifting of my gears between 0 &20 that when I spoke to Terri at corporate immediately wanted me to have Galloway service department get my vehicle and contact the engineer to discuss this annoying gear shifting. That appointment is 9-21. This chugging at low gears is not normal. My very first car at 16 yrs of age was a mercury montego, I’m 65 and have had many cars and never had this problem. I hope your engineers can figure out this problem because I have thirty five more months to drive it and it would really be upsetting if they don’t figure it out. I was initially told that they all do that but I can’t believe I’m the only one that has complained enough to have your engineers try to find a fix. Please please make sure they do ! Thank you. Amy More

Hello our experience with Sam Galloway since we gat there the sale guy Victor introduce himself and help us from the beginning to the end also Mrs Darlene the lady that make it happen we just want to say tha the sale guy Victor introduce himself and help us from the beginning to the end also Mrs Darlene the lady that make it happen we just want to say thank you guys for the team work👍😊 More

Sharon and I purchased another new vehicle from Sam Galloway Ford yesterday. Shelly Thomas is the best sales person! She went to bat for us and got us a great deal on a new Ford Escape Hybrid. And, as Galloway Ford yesterday. Shelly Thomas is the best sales person! She went to bat for us and got us a great deal on a new Ford Escape Hybrid. And, as usual, Darlene Janora was very professional in handling the paprerwork on our latest purchase. Thanks again, it is always a pleasure to buy a new vehicle from this dealership. More

Ken Fox please come back!!! Having a terrible time getting my Firefighter First Responder award as promised 3 months ago. Told a mere formality by Ford getting my Firefighter First Responder award as promised 3 months ago. Told a mere formality by Ford More

We just bought a beautiful 2020 Ford Expedition Platinum at Sam Galloways through Jerred Chapman who did a thorough presentation of the vehicle. He has a technical background which helped with some more tec at Sam Galloways through Jerred Chapman who did a thorough presentation of the vehicle. He has a technical background which helped with some more technical questions along with negotiating a fair market price for this vehicle. He also ensured the vehicle was properly prepped, serviced and called a few days later on a follow up of our new vehicle. Our experience was Excellent re: service, sales and follow up after leaving the lot. Jerry & Carl Doviak More

Friendly staff but I didn’t feel a sincere interest in me as a customer a little follow up on my purchase would have been nice as a customer a little follow up on my purchase would have been nice More

STAY AWAY FROM THIS DEALERSHIP *** FORD REALLY WANTS TO SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A CRITICAL FAILURE FOR 4 WEEKS NOW. Sam Galloway Ford AND Ford Motor Company DO NOT CARE! I AM TOLD THAT CUSTOMERS WITH APPOINTMENTS HAVE PRIORITY OVER CUSTOMERS WITH CRITICAL FAILURES. I SHOULD HAVE HAD AN APPOINTMENT FOR A CRITICAL FAILURE, MAKES NO SENSE. MY 2019 TRUCK HAS GONE THROUGH TRANSMISSION, TURBO, OIL INTAKE, DEF REPLACEMENTS AND OVER 5 MONTHS OF DOWNTIME IN 20 MONTHS.... SERVICE YOUR CURRENT CUSTOMERS AND IN TURN WE MAY BUY MORE PRODUCT. ITS UNFORTUNATE THAT WE HAVE STOPPED BUYING FORD FOR OUR FLEET. UPDATE 06/22/21 - truck is still at the dealership, They started on it and realized they didn't have all of the necessary parts. We are backed up another week. They have had the truck for almost 7 weeks. If you look at the 1 star reviews and the responses asking to call is comical. The commercial service department manager never called me back! More

This dealership has no concerns about the customer. Again they will take your money for a oil change , but need appointment to check code. Bs they will take your money for a oil change , but need appointment to check code. Bs More