Sam Galloway Ford, Inc. - Service Center

Picked my car up and did repairs and delivered back to me end of the day. Very handy and they fixed my issues. end of the day. Very handy and they fixed my issues. More

I had another great experience with Sam Galloway Ford I needed an oil change and their mobile unit actually came to where I worked. The team was incredible, two young men who are very efficient and profess needed an oil change and their mobile unit actually came to where I worked. The team was incredible, two young men who are very efficient and professional had my oil changed and my tires and brakes checked within 20 minutes. Thank you again for such wonderful service More

I took my Ford Expedition in for a transmission issue. I had made an appointment for a Monday three weeks earlier. They had my truck for three weeks!! When it was repaired, by the warranty, I came to get I had made an appointment for a Monday three weeks earlier. They had my truck for three weeks!! When it was repaired, by the warranty, I came to get my truck and it had 400 miles on it!!! Communication was terrible, the appointment was just to park my truck in the lot because it was not looked at for four day, and I wasn’t given a rental car for 7 days. I will never be back. More

You guys have been great to work with thank you for being so helpful in helping me so helpful in helping me More

Have always had excellent service, both in vehicle purchases and maintenance. I had a recent issue with a wheel on my Mach-E, determined to be rust on the right rear wheel, shortly after a major rain purchases and maintenance. I had a recent issue with a wheel on my Mach-E, determined to be rust on the right rear wheel, shortly after a major rain event that I drove through. When attempted to drive 2 days later, I experienced a locked-up of the rear right wheel and once able to move it, a loud clunking noise when driving.. I use one-pedal driving primarily, which does not use the disk brakes (as I understand), which apparently lead to this problem. I worked with Aubrey in the service department and she was excellent to work with and between Aubry and the service person who is specifically handling the Mach-E vehicles, all is good again. I do think Ford needs to make clear to owners the potential of disk rusting, when using primarily one-pedal driving, and will follow up with a note to Ford on that issue. But again, would not think of going anywhere for service and purchases of Ford products other than Sam Galloway. More

I need to share the incredible service that Galloway provided after a poor experience within the service department. There were several issues that occurred while my vehicle was being serviced. Upon s provided after a poor experience within the service department. There were several issues that occurred while my vehicle was being serviced. Upon speaking to Scott McSweeney the general manager, took the time to listen and address the issues and concerns that I had. Scott, along with Roy Hardin, went above and beyond my expectations to resolve my concerns. In any organization that provides service to the public will run into issues, concerns and problems it is inevitable to occur. It is the response of that organization to these known issues, concerns or problems that warrants how well they are able to service their customers. Together Scott and Roy, did an incredible job rectifying a situation in providing outstanding customer service! Thank you! More

UPDATE DOWN BELOW…Unfortunately, tried to pad our bill UPDATE DOWN BELOW… Unfortunately, tried to pad our bill through the collision center by about $1000. We bought a new 2021 Lincoln Aviator from th UPDATE DOWN BELOW… Unfortunately, tried to pad our bill through the collision center by about $1000. We bought a new 2021 Lincoln Aviator from this dealership about a year ago. Took it in for 3 required recalls, regular oil change, a complete once over, top to bottom, including detailing inside and out, 2 tire repairs, a seat repair and 1 body repair. For the body shop repair we were quoted just a little over $1200. Great, we said. We knew it would take awhile, which we were fine with. Our contact person, Randall kept us well informed of the process, the progress alone the way and all of the expenses. At one point, we got a call and text from the collision center that they had found minor damage to the front bumper protector and said it would be an additional $368, roughly to fix it. This was not something we were aware of but after discussing it, we called back to say go ahead with the repair. BAD IDEA! Since we live 30 minutes away, we did not go verify this new to us, damage… we just took Mr Chima’s word for it. Secondly, it was a verbal quote from Mr. Chima and not an actual written one like the other body repair. Where this process went sideways is when we went to pick up our vehicle after we were notified by Randall that it was ready. We show up on Saturday morning and handed the bill. It was about $1000.00 OVER what we were quoted. After throughly reviewing the itemized bill, we realize the extra $1000.00 was from the collision center. So not shocked! With s skeleton crew on Saturday, our contact person, Randall nor Mr. Chima was there. So, since she could not adjust the bill, we refused to pay and walked out without our car. I refuse to be highjacked. Monday morning, our contact person and the collision center staff will be there for us to confront them in person. Why do this to your customers? It’s only going to make us NEVER want to buy from them again. .. not to mention, get another bad review and a crappy reputation. Why would we recommend a company that would do this? I will update this review to let you know what happens after the meeting tomorrow. Update: I am going to call it a miscommunication. But in the final hour, it was completely handled and all is good. The car looks amazing and we only had to pay for what we had to agreed to. More

Scheduled a service request for 10:00 AM. Got there at 9:45 AM. At 12:30 PM I asked for a status and they had not even started on my vehicle. The tech told me the 10:00 AM appt was with him and not for th 9:45 AM. At 12:30 PM I asked for a status and they had not even started on my vehicle. The tech told me the 10:00 AM appt was with him and not for the service. What good is a scheduled appointment if they don’t start on your vehicle until they feel like it? Won’t be going back for service there. They lost a customer for life. I won’t even buy a vehicle from them. They better get their problems fixed or they won’t have many customers. More

My experience with my sales person Adam and Bruce in service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germai service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germain Lincoln didn’t seem to want my business enemy though I told them I was price sensitive. I do have an issue with the shifting of my gears between 0 &20 that when I spoke to Terri at corporate immediately wanted me to have Galloway service department get my vehicle and contact the engineer to discuss this annoying gear shifting. That appointment is 9-21. This chugging at low gears is not normal. My very first car at 16 yrs of age was a mercury montego, I’m 65 and have had many cars and never had this problem. I hope your engineers can figure out this problem because I have thirty five more months to drive it and it would really be upsetting if they don’t figure it out. I was initially told that they all do that but I can’t believe I’m the only one that has complained enough to have your engineers try to find a fix. Please please make sure they do ! Thank you. Amy More