Sam Galloway Ford, Inc. - Service Center

Scheduled a service request for 10:00 AM. Got there at 9:45 AM. At 12:30 PM I asked for a status and they had not even started on my vehicle. The tech told me the 10:00 AM appt was with him and not for th 9:45 AM. At 12:30 PM I asked for a status and they had not even started on my vehicle. The tech told me the 10:00 AM appt was with him and not for the service. What good is a scheduled appointment if they don’t start on your vehicle until they feel like it? Won’t be going back for service there. They lost a customer for life. I won’t even buy a vehicle from them. They better get their problems fixed or they won’t have many customers. More

My experience with my sales person Adam and Bruce in service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germai service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germain Lincoln didn’t seem to want my business enemy though I told them I was price sensitive. I do have an issue with the shifting of my gears between 0 &20 that when I spoke to Terri at corporate immediately wanted me to have Galloway service department get my vehicle and contact the engineer to discuss this annoying gear shifting. That appointment is 9-21. This chugging at low gears is not normal. My very first car at 16 yrs of age was a mercury montego, I’m 65 and have had many cars and never had this problem. I hope your engineers can figure out this problem because I have thirty five more months to drive it and it would really be upsetting if they don’t figure it out. I was initially told that they all do that but I can’t believe I’m the only one that has complained enough to have your engineers try to find a fix. Please please make sure they do ! Thank you. Amy More

STAY AWAY FROM THIS DEALERSHIP *** FORD REALLY WANTS TO SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A CRITICAL FAILURE FOR 4 WEEKS NOW. Sam Galloway Ford AND Ford Motor Company DO NOT CARE! I AM TOLD THAT CUSTOMERS WITH APPOINTMENTS HAVE PRIORITY OVER CUSTOMERS WITH CRITICAL FAILURES. I SHOULD HAVE HAD AN APPOINTMENT FOR A CRITICAL FAILURE, MAKES NO SENSE. MY 2019 TRUCK HAS GONE THROUGH TRANSMISSION, TURBO, OIL INTAKE, DEF REPLACEMENTS AND OVER 5 MONTHS OF DOWNTIME IN 20 MONTHS.... SERVICE YOUR CURRENT CUSTOMERS AND IN TURN WE MAY BUY MORE PRODUCT. ITS UNFORTUNATE THAT WE HAVE STOPPED BUYING FORD FOR OUR FLEET. UPDATE 06/22/21 - truck is still at the dealership, They started on it and realized they didn't have all of the necessary parts. We are backed up another week. They have had the truck for almost 7 weeks. If you look at the 1 star reviews and the responses asking to call is comical. The commercial service department manager never called me back! More

This dealership has no concerns about the customer. Again they will take your money for a oil change , but need appointment to check code. Bs they will take your money for a oil change , but need appointment to check code. Bs More

Horrible service. Came in to have our leased Lincoln’s tire checked. Was told it would be an hour. We have now completed hour two...moving ntp hour three. For a tire!!!! tire checked. Was told it would be an hour. We have now completed hour two...moving ntp hour three. For a tire!!!! More

Go somewhere else I could break this all down into very specific details but it comes down to the same thing I had brought my car in for a replacement of a Positive Bat I could break this all down into very specific details but it comes down to the same thing I had brought my car in for a replacement of a Positive Battery harness. They called said I don't need a new harness I need a new Battery post Clamp. (Never in history has a battery post clam gone bad unless broken) when I picked up the car nothing was done not even the clamp was changed I know because I marked it while i was working on car. brought back and they wrapped the wired attached to it with electrical take and said there all better. I got a survey from them and I responded with explaining what they did. so they started calling me to bring it in so they could make things right. at first I thought awesome, they asked what else was wrong with the car I thought of 2 simple easy things my reverse lights were not working could be just a fuse and my headlight were dim could use new bulbs. they called me and wanted additional $960 to fix headlights and $260 to fix reverse lights. I went online and a reverse light switch $17 and If i put brand new LED or HID headlights complete assembly $123. you do the math either takes 10 mins to install. More

Absolutely the Worst Service one could receive! Steer your Ford clear of this place! I have never written a review before so you know it got to me. Our truck was there for 8 days with excuse after Steer your Ford clear of this place! I have never written a review before so you know it got to me. Our truck was there for 8 days with excuse after excuse why it wasn't being looked at let alone fixed. Today I just went and picked up to take it elsewhere. Never ever again will I set foot in Sam Galloway Ford! Review would be zero but it won't let me. More

Bravo, Melissa and the service crew! Yesterday, I had my 2016 Mustang serviced to replace the front control arms. I could not be more pleased with the efficiency, courtesy, and competence Yesterday, I had my 2016 Mustang serviced to replace the front control arms. I could not be more pleased with the efficiency, courtesy, and competence of Melissa Land and the service crew at Sam Galloway Ford. I bought my car from this dealership and will always rely on Galloway Ford to maintain my beautiful Mustang. More

Never again!!!!!! Had bad experience with my wife’s car, but thought that was isolated, so gave them the benefit of doubt and took my truck in for minor warranty repair Had bad experience with my wife’s car, but thought that was isolated, so gave them the benefit of doubt and took my truck in for minor warranty repair, on Monday, this is Thursday evening, still haven’t started repair. At their mercy...will never go back have learned my lesson More