Sam Galloway Ford, Inc. - Service Center

Horrible, horrible customer service Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sa Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sam Galloway the benefit of the doubt and I am now no longer going to do so. We have a 2014 Ford Explorer that has had the same exact problems 3 separate times over the past 12 months. The service department has the car for weeks at a time and no one can seem to figure out what is wrong with it. The last time we brought it in there, they said they figured it out and they fixed it. Now 3 months later, we're having the exact same problems again. Meanwhile, the visor in our 2015 Mustang GT no longer works. The mirror light is out and the homelink (a.k.a. garage door opener) no longer works. I called last Tuesday to try to get it in for service. The woman told me they would try to get someone to look at it that day. I decided to make an appointment for 9am on Saturday instead. I dropped the car off at 8:30 am with the service person named Jeff. He said that he would call me in a few hours. At 3:30, I still hadn't heard from Jeff or anyone from the service center and knowing that they close at 4pm, I had to call the. I asked for Jeff and was put on hold for 14 minutes and 41 seconds. Then hung up and called again and got Jeff on the phone and he told me that no one has looked at the car today and that he is sorry. No explanation of why nor did he give me any resolution. The funny thing is that the same thing happened about 2 months ago with the sister company Coconut Point Ford in Estero. I dropped my car off at 8am, they shuttled me to work. Got a ride to dealership at 5pm and they told me that they didn't have time to look at it thoroughly to give a diagnosis or decide if they could order parts. Lesson learned, I will now take our vehicles to Sarasota Ford. That's where we ended up buy-ing the mustang from and saving $10,000 and got a car that is extremely better than what Galloway or Coconut Point could offer us. Believe me it will be worth the drive. If you choose to do business with either dealership, I wish you the best of luck!! More

service and assistance was terrific ASHTON LUMMIS; was the rep we talked to. We had just arrived in town with our new f150 and I had destroyed my wiper blades and needed new ones.WE stop ASHTON LUMMIS; was the rep we talked to. We had just arrived in town with our new f150 and I had destroyed my wiper blades and needed new ones.WE stopped at the first dealership and this gentleman was in the parking lot. He approached us as we drove in and asked if we needed help and we explained our situation and he told us what we needed to do. WE went to service and bought our new blades and Mr.Lummis helped me put them on. Actually he put them on for me. I want to thank him for his help. You couldn't ask for a better gentleman....... Sincerely Michael Yablonsky More

They damaged my vehicle and then like a normal person I got upset because the refused to take responsibility for what happened and then I was chased out the door by the piece of sh*t they call a service ma got upset because the refused to take responsibility for what happened and then I was chased out the door by the piece of sh*t they call a service manager... Please save yourself DON'T GO TO SAM GALLOWAY FORD More