Sam Galloway Ford, Inc. - Service Center

My reason to get service check engine light on and fan making roaring sound. Paid $5,800.00 parts and repair fee. Picked up the vehicle the check engine light still on and the fan noise still bad also the making roaring sound. Paid $5,800.00 parts and repair fee. Picked up the vehicle the check engine light still on and the fan noise still bad also there was 2 what looks like trim parts in the coffee cup holder. More

Great service. Jake was very responsive and helpful. Explained what needed to be done during the service. Jake was very responsive and helpful. Explained what needed to be done during the service. More

Great experience, had me in and out in no time at all. 10 stars for sure 10 stars for sure More

I am very pleased with the support I get for my car from Sam Galloway. I rely on guidance and Kit has been wonderful in that regard. My most recent visit to S.G. was because I had a tire loosing air. I was Sam Galloway. I rely on guidance and Kit has been wonderful in that regard. My most recent visit to S.G. was because I had a tire loosing air. I was scheduled for service about 2 weeks later and Kit worked it out so I could have everything done that day. He arranged a loaner because it would take several hours for my car and he did this so I wouldn't have to make another trip out. I appreciated the effort he made very much. More

Jake was incredible every second of the way! I was a "drive-in" about mid-day with a big job, but he did not turn me away. He made sure my son and I (we needed to wait), were comfortable and sta I was a "drive-in" about mid-day with a big job, but he did not turn me away. He made sure my son and I (we needed to wait), were comfortable and stayed updated the entire time! Exceptional service, very kind, and very glad to have had his assistance. Everyone in the waiting areas were also very kind and engaging, and the refreshments were an added bonus. More

Steven did an excellent job of explaining charges, I still drive the 2019 MKZ and it only has 31,000 miles on it. The controls to open and close stopped working. Steven kept in touch with me and explain still drive the 2019 MKZ and it only has 31,000 miles on it. The controls to open and close stopped working. Steven kept in touch with me and explained costs to replace trunk latch and motors. I was not willing to replace the motors and approved replacement of latch. Bottom line is I was very happy with Steven and not happy with spending $630 for the latch. Once again Steven is amazing doing his job to the fullest. More

Always a pleasant experience. Randy Sellers is always at the top of his game!!! Wouldn’t take my car anywhere else. Randy Sellers is always at the top of his game!!! Wouldn’t take my car anywhere else. More

The service professional that assisted me was able to transform my dismay with my new vehicle into a positive experience with her knowledge of the product and possible issue. transform my dismay with my new vehicle into a positive experience with her knowledge of the product and possible issue. More

Dallas; our service advisor always goes above and beyond to make it an easy in and out… to make it an easy in and out… More

Great service excellent communication clean facilities. Always a pleasant experience. Amazing friendly staff. Definitely would recommend Always a pleasant experience. Amazing friendly staff. Definitely would recommend More