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Sam Galloway Ford, Inc. - Service Center

Fort Myers, FL

4.7
57 Reviews

57 Reviews of Sam Galloway Ford, Inc. - Service Center

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August 17, 2023

Have always had excellent service, both in vehicle purchases and maintenance. I had a recent issue with a wheel on my Mach-E, determined to be rust on the right rear wheel, shortly after a major rain More

by Barb Stebbins
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey
January 18, 2023

I need to share the incredible service that Galloway provided after a poor experience within the service department. There were several issues that occurred while my vehicle was being serviced. Upon s More

by alvlastelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott McSweeney and Roy Hardin
November 14, 2021

UPDATE DOWN BELOW…Unfortunately, tried to pad our bill UPDATE DOWN BELOW… Unfortunately, tried to pad our bill through the collision center by about $1000. We bought a new 2021 Lincoln Aviator from th More

by halffoot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wheymar Chima and Randall
October 14, 2021

Scheduled a service request for 10:00 AM. Got there at 9:45 AM. At 12:30 PM I asked for a status and they had not even started on my vehicle. The tech told me the 10:00 AM appt was with him and not for th More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
September 19, 2021

My experience with my sales person Adam and Bruce in service has been Great. Adam really went above and beyond making my experience great. I went 23 miles from my home to this dealership because Germai More

by Love40ac
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce
June 22, 2021

STAY AWAY FROM THIS DEALERSHIP *** FORD REALLY WANTS TO SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A More

by SWFL
Recommend Dealer
No
Employees Worked With
service
June 15, 2021

This dealership has no concerns about the customer. Again they will take your money for a oil change , but need appointment to check code. Bs More

by Skiflorida8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
October 19, 2020

Horrible service. Came in to have our leased Lincoln’s tire checked. Was told it would be an hour. We have now completed hour two...moving ntp hour three. For a tire!!!! More

by Unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
June 15, 2020

Go somewhere else I could break this all down into very specific details but it comes down to the same thing I had brought my car in for a replacement of a Positive Bat More

by dkeegan62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Lorenz
June 04, 2020

Absolutely the Worst Service one could receive! Steer your Ford clear of this place! I have never written a review before so you know it got to me. Our truck was there for 8 days with excuse after More

by ho99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe--the worst service manager ever!
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