San Francisco Honda - Service Center

Was there for my recall Tyrone Pratt was helpful . . he answered all the details I needed . he answered all the details I needed More

The maintenance service was fine. The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, The recall service was pretty bad. There was a recall to replace just the side mirrors, not the whole mirror housing. After the recall service, both mirrors fell off and were just dangling by their electrical connection. I noticed the tiny hooks behind the mirrors, that latch onto the mirror housing, were broken. I assume the dealer tried to shove the mirrors back on and attach them with glue. I brought the car back. But the dealer basically glued them back on and told me they were fixed. And as feared, the mirrors fell out again, not much later. When I brought up the issue again, the dealer said they followed Honda’s instructions for the recall and I would need to bring this up with Honda…The dealer and Honda should have known the tiny hooks behind the mirrors are not very durable and not meant to be installed that way. It’s just not a very safe recall solution… More

service was not completed, and was given deceptive information. I have been a customer at your center since 2016....will not longer use your services information. I have been a customer at your center since 2016....will not longer use your services More

Outstanding in every respect. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. It exceeded my expectations for courtesy and clear communication. I will be an ongoing customer. More

Great communication about service times and flexible by adding on my recall work. Thank you. adding on my recall work. Thank you. More

They were all super friendly and helpful. They explained everything clearly and throughly so I knew exactly what was done on my car. They explained everything clearly and throughly so I knew exactly what was done on my car. More

It very clean and friendly evenvorment. It nice they let you stay and wait at dealership. Parts department is great. I can buy parts and work on my cars. It nice they let you stay and wait at dealership. Parts department is great. I can buy parts and work on my cars. More

Great service. The dealers, Van and Wing, were knowledgeable, polite, and patient. I bought a Honda Odyssey 2021 from Van in Burlingame 4 years ago. I felt he had g The dealers, Van and Wing, were knowledgeable, polite, and patient. I bought a Honda Odyssey 2021 from Van in Burlingame 4 years ago. I felt he had great service, so I followed him to San Francisco Honda and bought a Honda Odyssey 2024. More

Brian Wong was an efficient and thoughtful agent as he handled my recall. He suggested and implemented my routine maintenance during the same visit. Brain covered the maintenance report clearly and was h handled my recall. He suggested and implemented my routine maintenance during the same visit. Brain covered the maintenance report clearly and was honest about the repairs I did or did not require. Unlike my prior visit! More

Great service, Ty was very helpful and provided updates throughout the process making everything go smoothly throughout the process making everything go smoothly More