San Francisco Honda - Service Center

I've been going to Honda Marina Service Center since I bought my car in 2000. I stayed with them mainly because I trusted their Service Advisors who unfortunately they were not able to keep. I went for th bought my car in 2000. I stayed with them mainly because I trusted their Service Advisors who unfortunately they were not able to keep. I went for the annual check-up on May 6, 2025 and the Service Advisor John told me I needed new tires. He recommended Toyo with their best price of about $1100. He also said my battery was going bad and needed to be recharged, not replaced, for $275. I refused these two offers because I sensed I was being taken to the cleaners. I went ahead with oil change, coolant an wiper blades. The following day, May 7, 2025, I went to Wheel Works on Franklin St. I got new Firestone tires for about $600 and the test result of my battery was good. I really appreciated their pricing and the Service Advisor Stephen came across as trustworthy. One would think Honda Marina would treat me right because I have been with them for 25 years. It seems they don't value loyalty. The lesson I learned is do not get tied up with a service center because you've gotten comfortable. Don't just trust. Verify and compare. They just lost someone who could have been a lifetime customer. If this is common in Marina Service Center, they will undoubtedly adversely affect the name and reputation of Honda because it carries the name. The Service Advisor is key to the relationship. You must know this. More

Service was excellent. Got breaks and tires replaced. Fast turn around and was able to pick up same day after work. Got breaks and tires replaced. Fast turn around and was able to pick up same day after work. More

Eric was wonderful and very professional. He got back to me quickly and was very helpful. I really appreciate them being so organized He got back to me quickly and was very helpful. I really appreciate them being so organized More

I have been bringing my cars here for years and have always received knowledgeable and professional advice. Thank you Tyrone! always received knowledgeable and professional advice. Thank you Tyrone! More

Bryon was very kind and professional, helping to keep my cost down by deleting any unnecessary service and accepting a Honda coupon I brought in. They installed the new windshield wipers I provided, no ad cost down by deleting any unnecessary service and accepting a Honda coupon I brought in. They installed the new windshield wipers I provided, no additional charge. I had asked that he call my cell phone rather than my landline when my car was ready, but he had left a message on my landline - not a big deal as I went for a walk and came back just about the time it was finished. More

Love these folks. Eric was great. He was very professional and got me in and out of there quickly. They know what they are doing! Eric was great. He was very professional and got me in and out of there quickly. They know what they are doing! More

The dealership answered all my questions and serviced my Honda Element in a very efficient manner. Honda Element in a very efficient manner. More

Good service and attitude. The job mostly finished on the same day. The location of the shop is convenient. The job mostly finished on the same day. The location of the shop is convenient. More

Efficient helpful service Was expecting the charge to be higher, so left happy Thank you higher, so left happy Thank you More

Efficient helpful service Was expecting the charge to be higher, so left happy Thank you higher, so left happy Thank you More