San Francisco Honda - Service Center

I bring my car there for convenience in San Francisco even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. even though I went to Anderson Honda to buy my car. I had a suspension rattle after the first month of ownership and they replaced the rear shock. They kept my car overnight because the part was not available. The rattle was fixed under warranty, The car was still clean/new with no scratches. I pick up the car on the next late afternoon close to closing time. I notice a screw head indentation on my rear bumper as if they parked my car and backed it into another car, and there is an additional 8 miles on the car. Unfortunately, I had to leave for an appointment. I called them the next day (Saturday) and they won't claim responsibility as they said the car should have never left the dealer. What am I suppose to do as I had to be somewhere that night and it was already late. Also,, did they have to add so much mileage, as if they were using my car for joyrides? Anyway they suggest to bring it in the following Monday only to waste my time and say they are not responsible. On a recent visit where I brought the car in for a recall inspection, I get the car back in the late afternoon, this time missing my iPod. So they have a sign like any parking garage saying they are not responsible for theft of personal items. The iPod was in the glove box. Why are these losers looking for personal items when they should be focusung on the recall, which is a brake sensor. I didn't put the iPod by the back wheel? San Francisco Honda employs crooks. More

took my car for oil change and service I waited for a while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to ch while before got helped, then with my car still under warranty I was told that a technician had to inspect himself the problem plus they wanted to charge me for other things that my car needed that should have been fixed prior delivery and were not. More

I brought in my Accord for a service recall. BAD EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service dep EXPERIENCE. Customer service was HORRIBLE. This is not my first bad experience here. They have often short changed service. <br><br> The service department was obviously rushed, many cars coming in, so we should cut them some slack...but... the "Customer Service" rep was still a blatantant ass. SF honda has ceased providing loaner cars, even as this repair was a recall. So, I had called American Honda ahead of time to ensure that I would have a loaner ready. The Service Rep claimed not to know anything about it, and told me that he was too busy to call AH to verify. He tried to pressure me to pay for a loaner from Hertz, and get reimburdsed later. Did anyone else buy a $28k car and get treated like a manufacturer recall was the CUSTOMER'S FAULT?!?! I asked him to call AH to verify, or I would. I was "on my own"! "Mr. Customer Service" took off, so I called on my cell. 30 minutes later, AH verified with him and another SR. Apparently AH had called it in, and my SR had dropped the ball. He acted like an ass for the rest of the interaction, like I had ruined his morning. I can be tough to handle when upset, too, I know- but I really tried to be cool headed. No customer deserves attitude. If I ever treated a client like that, I'd be fired. More importantly, fired or not, I know that acting that way would encourage my customer to go elsewhere. Well, Sparky, it worked! I'm gone!<br><br>It was more of the same at pickup. I had a question about one of the tasks performed under the recall, and the service desk referred me back to Mr. Friendly. He carefully explained the answer to my request for greater detail , twice : "It's part of the recall. It doesn't matter, it's part of the recall, don't worry about it." <br><br> I won't give that place another dime. I bought the car there, and I expect a hell of a lot more from a dealer that I spent $28k with. No need to kiss my feet, but I expect to have my questions answered in a civil way, and for a SR to make a decent effort to follow up on obligations made by his company. Walk away from a customer? treat me like an idiot and not answer simple, reasonable questions? Well, jackass, you just lost another customer. From my last three visits, what I've learned is that I can't count on them in a pinch, they aren't forthright, and they ask customers to bend to THEIR convenience. NOT a place to go for HELP.<br><br>Here's another gem in the history of our relationship: the last time I filled out a customer survey, I received a follow up phone call from an employee insisting that he had done okay and that I should have responded differently about him on my survey. Is it me, or is it odd to have an employee call a customer to complain about the customer's confidential survey response? what the #$%^?!?!??!!? So they hand an employee my review and then give him my phone number?!?!?! STELLAR CS practices. I guess that intimidating me will encourage me to give a better review next time?!?!?<br><br>If anybody can recommend a decent dealer or mechanic in the bay, or if SF honda cares to respond to my complaint, then please drop me an email at dc56997@hotmail.com.<br><br>PS- a guy picking up his black S2000 right behind me freaked out too. I didn't see how it finished up, so I'll let him speak for himself ... but jeez, SF Honda- COME ON!!!!!!!<br><br>Watch out kids, if the customer service sucks when you're checking in.... don't expect it to get better. <br> More