San Leandro Chrysler Dodge Jeep Ram - Service Center

Tire Repair Woes My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 hours and they would call me. I never received a call and called in myself about 2pm, to find that no one could provide info on whether my vehicle was ready, so I said it should be, it's been more than enough time, so I'll just come down there. When I arrived after 3pm, I waited at the service desk for someone to help me. It took awhile but eventually a guy showed up and I asked about my truck. Again, he was having a difficult time obtaining information. I told him I was in a hurry and they've had my truck more than enough time and it should be ready. After about 15 min. He figured it out by reaching out to my designated service person, who never addressed me or communicated that he was my service person and I received my vehicle. I only found out Jose was my Service person from when I called in to check on the status of my truck. The lady on the phone gave me his name and said she couldn't get a hold of him to find out if my truck was ready, and she'd have him call me back. To which I would assume any service person should be able to let her know if my truck was ready. There's definitely room for improvement within the team and service they provide. I hope they can get it together over there. I would recommend with hesitation. More

Unorganized, understaffed, and ridiculous wait times I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were an I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were and the lady said it shouldn’t be too long. Maybe an hour to hour and a half. I proceeded to the waiting room where I watched my car sit where I left it for the next hour. I then waited in the room for another hour and a half. I finally went to check on the status when the guy was like “oh, it’s ready”. He did not discuss any technician comments or concerns he simply just checked me out and sent me on my way. I have been to several dealership service departments and this was by far the worst experience I have ever had. I spent a total of 3hours at the service dept. More

Devastating!! I felt that I was taking advantage of I wanted to put my $15,000 down on the payment of the car and they put it on the deposit and when I try to get i I felt that I was taking advantage of I wanted to put my $15,000 down on the payment of the car and they put it on the deposit and when I try to get it corrected all of a sudden the person that's sold me the car was no longer with that dealership in San Leandro I also called Channel 7 Mike Feeney and they didn't want to talk to him so I was very disappointed and not being able to get that money move from the deposit to the balance of the car and I'm still making payments when I should have had it paid off!!!! I feel scammed, ripped off, xxxxx and I will never recommend this dealership ever. I am going to 4 response channel and ask them if they will look at this.case That's my F Up Experience!!! More

Bad Start The first person I talked to in the service department when I arrived had a bad attitude and was passive aggressive! I have brought my vehicle here fo The first person I talked to in the service department when I arrived had a bad attitude and was passive aggressive! I have brought my vehicle here for service multiple times and never experienced such a horrible employee. More

Horrible experience and huge waste of time I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here More

oil/lube service In and Out TIME was very good. What more can you say about a OIL service. It was done in a short amount of time. In and Out TIME was very good. What more can you say about a OIL service. It was done in a short amount of time. More

Your service departmemt and lack opf customer service SUCKS Contact Wadad from the Customer Care and Retention team. You're service department and dealership could care less about wanting to help me. The multip Contact Wadad from the Customer Care and Retention team. You're service department and dealership could care less about wanting to help me. The multiple issues with my vehicle that is less than 3 years old needs to be addressed and resolved to my satisfaction More

Elijah is amazing! I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. Unfortunately, nothing could be diagnosed because the noise was not present during my visit. Instead of being sent home frustrated, Elijah asked a second mechanic to take a look at my car. The second mechanic called Chrysler and was able to find a possible solution to my car's problem. Even if it is not a 100% guarantee, it felt good that my concern was taken seriously and that I didn't leave the garage at a loss. Thank you, Elijah, for extending excellent customer service. I will definitely be back again if I ever need to follow up on my car's problem, and I will ask to work with Elijah. More

Worst experience in service from dealership The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the truck out the storage and the truck was Park just in front of the entrance and we had to go back a second time because the first time they didn't do anything to the car Thanks More

Everything was great thanks The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this locatio The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this location for my car More