San Leandro Chrysler Dodge Jeep Ram - Service Center

Horrible experience and huge waste of time I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here I came to purchase wheels and tires on Black Friday, only to be recommended a size that didn’t fit thanks to inexperienced staff here More

Bad Start The first person I talked to in the service department when I arrived had a bad attitude and was passive aggressive! I have brought my vehicle here fo The first person I talked to in the service department when I arrived had a bad attitude and was passive aggressive! I have brought my vehicle here for service multiple times and never experienced such a horrible employee. More

oil/lube service In and Out TIME was very good. What more can you say about a OIL service. It was done in a short amount of time. In and Out TIME was very good. What more can you say about a OIL service. It was done in a short amount of time. More

Your service departmemt and lack opf customer service SUCKS Contact Wadad from the Customer Care and Retention team. You're service department and dealership could care less about wanting to help me. The multip Contact Wadad from the Customer Care and Retention team. You're service department and dealership could care less about wanting to help me. The multiple issues with my vehicle that is less than 3 years old needs to be addressed and resolved to my satisfaction More

Elijah is amazing! I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. I took my 2016 Jeep Compass in to be seen for a noise it has been making when I turn left. The noise has been inconsistently present for over a year. Unfortunately, nothing could be diagnosed because the noise was not present during my visit. Instead of being sent home frustrated, Elijah asked a second mechanic to take a look at my car. The second mechanic called Chrysler and was able to find a possible solution to my car's problem. Even if it is not a 100% guarantee, it felt good that my concern was taken seriously and that I didn't leave the garage at a loss. Thank you, Elijah, for extending excellent customer service. I will definitely be back again if I ever need to follow up on my car's problem, and I will ask to work with Elijah. More

Worst experience in service from dealership The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the The person helping its so rude and don't want to listen to what we have to say or what we need plus they had my husband waiting for 1 hour to pull the truck out the storage and the truck was Park just in front of the entrance and we had to go back a second time because the first time they didn't do anything to the car Thanks More

Everything was great thanks The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this locatio The service staff was nice and work was completed fast i really appreciated the short time i waited from now on i will be only going to this location for my car More

In regards of Bobby 2014 Ram 1500 with bumper to bumper coverage for life it was a promotion i got out the dealer when i purchased the truck.Bobby never once mentioned a 2014 Ram 1500 with bumper to bumper coverage for life it was a promotion i got out the dealer when i purchased the truck.Bobby never once mentioned a $100 “deductible” for the door lock work done on my truck,calls me after i have already left and checked out with someone else that also never mentioned that deductible. It’s not even noted on my paper work that i had to pay for anything so he calls me being very aggressive not allowing me to look over my contract and treating saying i had to pay and pay now over the phone or his reporting me to all Chrysler dealers to void any work needed on my truck,at the moment i was driving and repeatedly told him i was busy and he kept nagging wanting me to pay on the spot.Almost caused a accident due to this dumb xxx bob. More

Wonderful service Everything was Excellent thank you The place was clean people was nice service was nice I would recommend to all my friends and family thanks for yo Everything was Excellent thank you The place was clean people was nice service was nice I would recommend to all my friends and family thanks for your hard work More

Waste of time! I’m so upset with the service I received from this place. Never going back!!!! Unless you like being told your car is a piece of “CRAP” yet I have a 2 I’m so upset with the service I received from this place. Never going back!!!! Unless you like being told your car is a piece of “CRAP” yet I have a 2015 with 56,000 miles and a check engine light on! So did you sell me a piece of CRAP? No consideration from anyone there. Kept my car in the back for 2 days no call, no update! So I showed up on day 3 and picked my piece of crap up! Still waiting on a “Hello what happened call”?. Would not recommend! More