San Leandro Chrysler Dodge Jeep Ram - Service Center

It felt like I was sold unnecessary service before inspectio I´ve only done business with San Leandro Crysler Dodge Jeep Rap for the 3 years of owning my car. Ive gotten good and bad services in the past but not I´ve only done business with San Leandro Crysler Dodge Jeep Rap for the 3 years of owning my car. Ive gotten good and bad services in the past but nothing preventing me from going. I had a pre-paid maintainance program so I´ve never had to pay out of pocket until now. Now yesterday I was quoted $2334 when I arrived for my 30k service on my wrangler. Right out the gate when I said it was at 29xxx miles. I accepted believing that was standard manufacturing recommendation for that "big" 30k service which a lot cars have. The amount was tho quite more than I would have guessed so I cold called 4 other Jeep dealer/service places and asked about what was included and cost of 30k service. Numbers were all around $1000 obviously without some of the aspects I was sold on at your location but others did not consider some of the those jobs as a default 30k service without inspection first. I called and tried to cancel my service other than basic oil change but was told work was started but was able to cancel a $900 part that is labeled "axle/driveshaft/differential concern, dealer recommended 4x4 service, customer declined" on invoice. That sounds like something that has been inspected, something raises concerns and is then possibly serviced and I declined it. But was sold to me before anything more than milage and VIN was checked. The icing on the cake was when I came and picked up, I paid the $1500 and was about to leave when I realized the usual "vehicle checkup" report was missing where it gives me basic info a status report on breaks, tires etc. I like to keep those records for my car. Service rep when asked about price difference tried giving me arguments why all this was done and its all standard things for this type of car at this milage and using whatever branded fluids better than Mopar that costs more, but comes with extended warranties etc. If that is the case so be it but I found the difference between this and other bay area dealers way to much to be justified. I asked about it and service rep looked for it at desk and office and said he would go find the person that did it a get it. That took a few minutes and when I got it back I got the feeling it had been written up in the few minutes I waited after requesting it cause it had all the details about the service I just did. It appears to be in my service reps hand writing based on other things he wrote down for me which I thought was strange for the fact that he obviously didn´t physically do the inspection or any hands on work, a tech would have. What completely confirmed to me that checkup report was fabricated in those few minutes was that my break pads grew quite a bit since my last checkup 5000 miles ago. Which would, if true, be my only positive from this experience. Rep came off nice and was big on taking care of me quickly which was the case and has not always been the case. But I felt like I got sold a lot of stuff that wouldn´t have needed at this point in time and explained and discussed more. Felt a little like I was being taken advantage off. Maybe there is a commission aspect that I should been more careful about but I just like to take my car to a place where I feel like my best interest are kept in 1st place. Whatever NEEDS to be done will get done and paid for and any recommendation after inspection from a tech of course considered and possible done. If no responds is made that justifies and explains that all my concerns are completely wrong and I misread the whole situation I can not justify bringing any of my future business to San Leandro Chrysler Dodge Jeep RAM SRT More

Subpar customer service Waited for 20minutes for someone to acknowledge me eventhough the desk people weren't busy. They try to upsell you repairs when your vehicle does not Waited for 20minutes for someone to acknowledge me eventhough the desk people weren't busy. They try to upsell you repairs when your vehicle does not need them as well. More

poor communication. phone not answered voicemail not pick-u First, when I began bringing my car two years ago, the customer service was great. The phone was answered routinely and, I got call backs. To get my First, when I began bringing my car two years ago, the customer service was great. The phone was answered routinely and, I got call backs. To get my car repaired recently, I made five trips. Going into the body shop was the only way to get an update. Twice I brought the car home because no one had time to work on it. If my car was not on warrantly, I would not go back to your shop. I never got a call telling me the part was in. I think service could be improved. I would like it to be because I want to keep giving you my businessl More

Continus bad experience I came in for a oil change i asked the rep to make sure the service techs actually top off all the fluids and actually perform the service checks as i I came in for a oil change i asked the rep to make sure the service techs actually top off all the fluids and actually perform the service checks as it says they are suppose to i also asked that they put a service sticker in the window so i know when to get my next oil change Which they havent done the last few times not only did they not top off the fluids or add the air to tires to meet the standards they didnt put the service sticker once again this is a reoccuring issue i tried to speak to rep to let him know my issues before hand he noted then on the paper work but they werent done the rep gave good service but the techs failed again More

The personal at the front desk need to be trained with excel When I arrived there I was under the impression that the customer service employees aren’t very good at greeting and providing a professional customer When I arrived there I was under the impression that the customer service employees aren’t very good at greeting and providing a professional customer service. I left my car for oil change and when i asked if they also was the cars the response was “no, don’t push your luck”. What made me think what about luck when others do a complete work of oil changes rotate of tires check fluids and so on and a complementary clean to detail the vehicles. That’s the case with Toyota Nissan and Honda from my personal experience. Not 100% happy More

Poor service , I did not have the problem fixed. I took the day off to have this work done. I am scheduled again for November 19th and I hope this is not going to , I did not have the problem fixed. I took the day off to have this work done. I am scheduled again for November 19th and I hope this is not going to happen again. More

I’ve had better service here Everytime I come here i have great service, this time I had the opposite experience. Service had the wrong parts for my car and took too long . I was Everytime I come here i have great service, this time I had the opposite experience. Service had the wrong parts for my car and took too long . I was given wring prices, and I wasted more time than what I originally had. More

How long it’s taking to get my car fix. I bought my car in the shop on 10/30/19 for a recall and for my heat not working. I kept calling that day to see if it was ready. My service person sa I bought my car in the shop on 10/30/19 for a recall and for my heat not working. I kept calling that day to see if it was ready. My service person said he was waiting for my warranty to approve my claim for the heating system. Finally said to leave my car until the next day maybe the will have it approved. I called back the next day the were still waiting for approval. I told the to give me the warranty phone number. I called hey said they will have Peter call the dealer. I waited for a few more hours and they said they was still waiting for the warranty place to call. The service man said they told him he had to put a claim in on the computer before they can approve. I told him I have to take my car because I will be having surgery on 11/5/19. He said he thought they had the part for my heating system but the didn’t. Said it would take about 2 weeks. They repaired the re-call and I took my car. My service man said they will call my husband when part comes in. After all I went through with my service person he still showed me excellent customer service. This is why I really cannot get upset with him. More

Worst service ever. My car was there for over a month and nobody updated me on anything. I kept having to call to get anything done, whenever I was even able to get throu My car was there for over a month and nobody updated me on anything. I kept having to call to get anything done, whenever I was even able to get through. I missed 10 total days of work. Nobody ever returns your call or has any sense of urgency for that matter. Not even a week after my car got “fixed” and the same problem came back even worse after spending over $6000 on a brand new transmission. I just want my car fixed, which San Leandro CDJR seems too incompetent to do so. If I didn’t already have to, I would much rather never have to deal with this establishment at all. This dealership and especially it’s service department has successfully turned me against buying any Dodge Chrysler, Jeep or Ram branded vehicle. I will get rid of my Dodge as soon as I can. More

Nightmare I went to the shop to make a appointment I went a week later. They ordered some parts and said come back next week. I went in a week later dropped off I went to the shop to make a appointment I went a week later. They ordered some parts and said come back next week. I went in a week later dropped off my Jeep in the morning took Uber to work. I Uber back the the shop late before closing time and nothing was done to my Jeep. They couldn’t explain to me why only that the parts were not on yet. So why have me come in and wast my time and money. More