Sandia BMW Mini

Armando and team did a great job with a challenging situation! They did everything there possibly could to resolve the issue and do their best by me. situation! They did everything there possibly could to resolve the issue and do their best by me. More

Since we moved here from California we have had to visit this service department 4 times. Six weeks ago we brought our BMW in because the air conditioner wasn’t working. At that time we were assured it was this service department 4 times. Six weeks ago we brought our BMW in because the air conditioner wasn’t working. At that time we were assured it was fixed. It worked at first, but the car resumed to blowing out hot air again. We had to pay an additional $500 and were told it would cost $5000 to investigate the problem. The first time I took it in, the car wouldn’t travel past 10 mph because the break release symbol wouldn’t come off. Again, I had to pay only to be told that although the car no longer had this problem, the technicians did not know why it happened. I had to tow it to the delearship. Therefore, all of my friends both here and in California will never purchase a BMW, nor will I. We will be selling the vehicle as I just purchased a new Ford Escape. I do not blame the service advisors, but I do blame BMW. It has been confirmed that your vehicles are high maintenance and riddled with problems! More

Cindy was awesome! I am glad I was able to purchase the vehicle I have always wanted. I am glad I was able to purchase the vehicle I have always wanted. More

Excellent customer service. Patrick is the best service advisor we’ve had to date. Overall Sandia BMW and the entire team are wonderful Patrick is the best service advisor we’ve had to date. Overall Sandia BMW and the entire team are wonderful More

Wait time was less than expected. While the cost was pricey, it was lower than quoted. While the cost was pricey, it was lower than quoted. More

Leigh Chapman was very professional and helpful. Was a pleasant experience versus the unprofessional experience at Santa Fe bmw. Thank you Leigh Chapman Was a pleasant experience versus the unprofessional experience at Santa Fe bmw. Thank you Leigh Chapman More

Service was timely and Ralph was very attentive, personable and full information. Highly recommend Sandia BMW for your next service. personable and full information. Highly recommend Sandia BMW for your next service. More

I was treated with the utmost respect and kindness. Cory in service was outstanding. I will highly recommend this Dealership. Cory in service was outstanding. I will highly recommend this Dealership. More

Cory Lobato, service advisor, was very professional and very courtious. He provided me with detailed information on the work being done and very prompt, I would recommend him to anyone. Cory, has a special very courtious. He provided me with detailed information on the work being done and very prompt, I would recommend him to anyone. Cory, has a special way of dealing with customers, I would give him the emp;oyee of the month award for the way he treats his customers More

Terrible experience with service department today. Prolonged waits with no explanation and no apology. Late to check me in and very late in “checking me out.” I don’t have time to waste; Sandia BMW wa Prolonged waits with no explanation and no apology. Late to check me in and very late in “checking me out.” I don’t have time to waste; Sandia BMW wasted plenty of it today More