Sandia BMW Mini

The salesman was easy to work with, but everything after that was a disappointment. My entire experience over the 10 days it took from first test ride to having to call to see if my motorcycle was ready lef that was a disappointment. My entire experience over the 10 days it took from first test ride to having to call to see if my motorcycle was ready left the very clear impression I was not a valued customer- just another number. More

In for service today. Pretty seamless experience overall. I was happy to get my BMW current on service and was prepared for what is coming for tires, other work. Patrick i Pretty seamless experience overall. I was happy to get my BMW current on service and was prepared for what is coming for tires, other work. Patrick is professional and a pleasure to work with! More

Took all day to have a rear brake light replaced (from 11 am to 5 pm). We were offered an Uber ride, but we decided to wait at dealership instead of going home and back. I experience post-traumatic stress go am to 5 pm). We were offered an Uber ride, but we decided to wait at dealership instead of going home and back. I experience post-traumatic stress going into the dealership because a couple of years ago, when we had the car cleaned and detailed there, someone (we assume it must have been an employee working in the detail shop) stole everything we'd left in the car, worth several hundred dollars. The manager never spoke to us and no one apologized. No one took any degree of responsibility. Disappointing to say the least. More

Sandia BMW did an amazing job at taking care of all my vehicle needs! I recently bought a car from Santa Fe BMW and had gotten an alert that the coolant was leaking. Fast forward in the story and it was l vehicle needs! I recently bought a car from Santa Fe BMW and had gotten an alert that the coolant was leaking. Fast forward in the story and it was looking like I was going to have to pay lots of money to get it fixed. It didn’t seem right to my husband and I. Thankfully we had Zach Mayne who really helped us out and advocating for us! He’s customer service is exceptional and he really went above and beyond. He did a lot of back and forth with management over at Santa Fe and we were able to get our vehicle fixed!! I highly recommend Zach Mayne to anyone who is looking for exceptional customer service. He really cares!! Thank you Zach and Patrick over at Santa Fe for really coming through. I am a customer for life and hope to continue working with Zach for all my vehicle needs! More

The service department is second to none Thankyou Matt, Spencer and Patrick Excellent work on a tough project Spencer and Patrick Excellent work on a tough project More

Pleasant service people. Clean, comfortable waiting area. Service contact Armando Encee was very nice to deal with, he was clear in his communications, no upsell, no xx, jus Clean, comfortable waiting area. Service contact Armando Encee was very nice to deal with, he was clear in his communications, no upsell, no xx, just plain talk. More

Sandia Mini has the best Service Department EVER! Their Customer Service is nothing short of amazing. I've owned many cars over the years so I know when I'm treated well at a dealership, so thank yo Their Customer Service is nothing short of amazing. I've owned many cars over the years so I know when I'm treated well at a dealership, so thank you for showing me customer service is alive and thriving at Sandia Mini of Albuquerque. But most of all, thank you for helping me keep my Mini in tip top shape. More

Cory did an awesome job or providing me information about the status of my repairs and the technician sent me a video of the inspection prior to performing any work. I was prepared for sticker shock for the the status of my repairs and the technician sent me a video of the inspection prior to performing any work. I was prepared for sticker shock for the cost of the repairs but Cory managed to keep the repairs to an affordable cost. Thank you Cory and the rest of the team at Sandia BMW!!! More

Great service all around - thanks again - will be back for all my service needs and request for all my service needs and request More

Spec ordered a new BMW R12, Chris, Brett and the staff kept me apprised of progress on the build, the delivery was seamless. Really knowledgeable crew. great energy, really look forward to working with th kept me apprised of progress on the build, the delivery was seamless. Really knowledgeable crew. great energy, really look forward to working with them along the ride. More