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Sandia BMW Mini

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
545 Reviews
Call Dealership (505) 884-0066
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6001 Pan American Fwy

Albuquerque, NM

87109

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Showing 545 reviews

July 15, 2023

Used to be five star. After warranty work on driveshaft, very upset. I’ve gotten over it. Hard to rebuild trust, especially with safety issues. With motorcycles, everythin More

by Jeff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealer service manager
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Aug 14, 2023 -

Sandia BMW Mini responded

Jeff, We strive to make sure you are satisfied with our services and welcome any feedback on ways we can improve. We apologize for any inconvenience you may have experienced on this visit, but please be assured, we will be looking into the issue. Thank you for your business and for taking the time to review our services. We hope to assist you again in the future.

Dec 05, 2023 -

Sandia BMW Mini responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Leigh Chapman the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Leigh Chapman Service Manager lchapman@sandiabmw.com

July 15, 2023

Always great and prompt service from this dealership . Fixed everything, loaned me a courtesy car, reasonable price. More

by BMWs are best
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya, Jackie
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Jul 19, 2023 -

Sandia BMW Mini responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 15, 2023

The CS agent David Mirabal is outstanding. He took the time to explain everything the car was needing, and when it needed to be done. He was so professional and kind and went out of his way to More

by elfstyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mirabal
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July 13, 2023

Patrick Gonzales and Samantha Morgan, the best people I’ve ever dealt with at the dealership! More

by Jwhaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Gonzales, Samantha Morgan
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Aug 01, 2023 -

Sandia BMW Mini responded

We're happy you found our staff to be so supportive during your experience here at Sandia BMW.

July 13, 2023

Always get great service for my motorcycles, good communication it is nice to get a demo bike for transportation while the motorcycle is being worked on More

by Erth2sever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee, Ray, Brett
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Aug 14, 2023 -

Sandia BMW Mini responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that our service staff provided a great service experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

July 13, 2023

Brought two of our vehicles in for annual service. Our service agent was very friendly and kept us informed regarding what maintenance was due before the vehicles were serviced and what maintenance wa More

by ValV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Rick
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Aug 14, 2023 -

Sandia BMW Mini responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know your service agent provided a great service experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

July 12, 2023

Clear and uncluttered showroom. Not too many cars on the floor, not enough for model comparisons for me - plus no EV cars, only a mini cooper. More

by B.dobbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas ( the service writer )
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Aug 09, 2023 -

Sandia BMW Mini responded

Thank you for taking the time to leave us a review! Sandia BMW appreciates the Five Star review and we look forward to the pleasure of assisting you again.

July 12, 2023

The service was quick. The service representative explained everything before and after the service. I didn’t have any problems. More

by betsvillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Mueller
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Aug 13, 2023 -

Sandia BMW Mini responded

Thank you for choosing Sandia BMW! We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you! We appreciate your business and your Five Star review!

July 11, 2023

Very efficient and helpful. video by service very informative. Car was delivered on time and clean More

by jlcruseabq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
P Gonzales
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Aug 01, 2023 -

Sandia BMW Mini responded

We appreciate your positive review about your recent experience with us!

July 11, 2023

I have 3 different vehicles and BMW Dealership Sandia is probably the best I've ever used!! Great customer service and friendly personnel. I will highly recommend them to any BMW owner...Thank you More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick (Amazing!!)
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Aug 09, 2023 -

Sandia BMW Mini responded

Our top priority is to ensure that you are satisfied with our services and we are pleased to hear that our service staff has succeeded in providing you with a great service experience! Sandia BMW appreciates your patronage and we anticipate the opportunity to assist you again in the future.

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