Sandia BMW Mini

Outstanding service and always professional kind and caring even when they are busy and under pressure… they are always on point caring even when they are busy and under pressure… they are always on point More

Parts dept was very lax…8 days to get parts from CA! Service writer, Roberto Samanamud was great with follow-up and communication! Service writer, Roberto Samanamud was great with follow-up and communication! More

FRAUD, scam, estimate 1/2 of final bill, in addition to a 400 charge for diagnostic which took 15 min, I wish I had the time to sue!!! I’ve had their products for 15 years and attempted their service 3 times 400 charge for diagnostic which took 15 min, I wish I had the time to sue!!! I’ve had their products for 15 years and attempted their service 3 times, all the same, fraudulent!!! More

Excellent Dealership from sales to service and financial needs. They have a great staff that is always willing to help without pressure needs. They have a great staff that is always willing to help without pressure More

Sarah, Frankie Irwin and Claudia McDougal were all easy to speak to and answered my questions in a professional and friendly manner. to speak to and answered my questions in a professional and friendly manner. More

Be Aware of on financial matters. These dealer won't allow the military community to buy a vehicle here is they are out of state. NOT MILITARY FRIENDLY also. According to the vendor M These dealer won't allow the military community to buy a vehicle here is they are out of state. NOT MILITARY FRIENDLY also. According to the vendor Ms. Sarah Johnson, The manager who's name is Dave Olso won't sell a car to a client if they are using their own bank or a military out of state. I want to think is that and not because I am a latino. Please go to another dealer to avoid hassle with these one. Thank you for not supporting the military community. More

On my way to work an alert popped up on my BMW X5 screen “Drivetrain Malfunction”, I was around the corner from our garage. The vehicle drove normal so I thought maybe just a glitch. Parked my car and wen “Drivetrain Malfunction”, I was around the corner from our garage. The vehicle drove normal so I thought maybe just a glitch. Parked my car and went back for lunch but alert still on screen, as I pulled out of my spot the car just died. It started again enough to move out of the middle of the drive. We had our BMW X5 towed to Sandia BMW, they kept telling us could be this this or maybe that but could never tell us for sure what the problem was. Then 2 wks later said metal found in oil. Asked service manager if 100% sure not their fault, that whatever they did could have caused the metal and he said no but maybe 90%. They did not seem to know how to fix the problem or could ever tell us for sure what the cause was. He said in his 20 years he has never seen this issue. Very hard to believe since they are supposed to be a trusted source for BMW’s. They charged us $1106 for a fuel pump and we had to have our car towed home since they could not fix it. Said we needed a new engine since metal shavings in oil and would cost initially $18-20k. However after talking to service director possibly $16-18k, that was a discounted price. Horrible, customer service, how can you tell a customer maybe this or might be that but not know when we trust you to be the expert. We spoke to the service manager on several occasions and he gave us the run around also. Then when we spoke to the General Manager, he had no clue nor seemed to care either. Service manager encouraged us to just trade in due to situation however we were told they were only offered $2k for our vehicle. As we were leaving the facility I was looking at another vehicle similar to mine and the General Manager approached when he saw me and told me he would never encourage anyway to buy a BMW X5 with a twin turbo motor because they are horrible but yet it was one displayed on their floor. Very disappointing, will never buy a vehicle from Sandia BMW nor use their service! More

Overall the service was not what I would expect from a luxury car dealer. The new car sales manager is extremely rude when things don't go his way. They wait till the last minute to pay trade-ins, even wh luxury car dealer. The new car sales manager is extremely rude when things don't go his way. They wait till the last minute to pay trade-ins, even when they use the same financial institution for the new loan More